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  1. samuelmaskell

    samuelmaskell Well-Known Member This Topic's Starter

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    Call Rogers NOW! I'm sure that most of you bought your android devices less than 30 days ago and that means that you can get a 50 credit on your account because of the recent price drop. Maybe you can even if it has been longer than 30 days.. I don't know. I'm just assuming that because that is how long their return policy is but it doesn't hurt to call anyway.

    Enjoy the extra cash,
    Sam
     

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  2. mjschmidt

    mjschmidt Well-Known Member

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    You may only get an extra $50 off if you are a new user (ie new contract).

    I am an existing user, and my existing contract still had a year to go. They wanted me to pay almost full price for the phone (even with a "hardware upgrade") and after some protracted discussion (reminding them how loyal I've been, how Bell has the Palm Pre coming soon) to get them down to $200 and a $50 mail-in rebate. I'm not sure they would give me another $50 off!
     
  3. samuelmaskell

    samuelmaskell Well-Known Member This Topic's Starter

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    Hmm.. how much did they want to charge you? Who did you talk to about this? Hopefully I won't get screwed by rogers.. I love my magic but I probably don't want to keep it for 3 years.
     
  4. mjschmidt

    mjschmidt Well-Known Member

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    I called directly to the Rogers sales line (from the web site). They wanted me to pay over $400 for the phone (that was supposed to be with "hardware upgrade" discount). I simply said "No, that's not good enough" and pointed out how ling I'd been loyal to Rogers, and that they should be doing more to keep loyal customers like me. With a hint that I may also leave for Bell, they dropped the price to the $200 I mentioned, and said I could send in a mail-in rebate for $50. The catch is I had to renew my contract to a 3 year contract, just like a new user.
     
  5. name777

    name777 Member

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    Nah, too late. I called them on July 3rd, when it was 30 days since I ordered the phone, but they refused giving me credit, saying it must be actually 15 days to get it.
     
  6. samuelmaskell

    samuelmaskell Well-Known Member This Topic's Starter

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    seriously? bastards.. I called on the 30th day and I got it just fine. That's very strange. I know they are changing their return policy to 15 days but that doesn't take effect until later this month.
     
  7. mjschmidt

    mjschmidt Well-Known Member

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    I just called now, and I ordered my phone July 24th (16 days) and i was told no discount at all for anyone.

    EDIT: I just called back and spoke to a different CSR. This time i was told "No problem, a credit for $50 will appear on your next bill". So, in other words, either they don't tell all their CSRs everything they need to know, _or_ Rogers is telling their CSRs to lie to lie to people in an attempt to avoid paying out.

    ATTN ROGERS! If anyone from Rogers happens to be reading this, hopefully you realize that we _KNOW_ what you are doing! Get all CSRs in line, and have a standard policy. Either give the discount to everyone, or don't, but make sure all your CSRs are singing the same tune!
     

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