Lately I've noticed a few posts talking about calling Verizon and getting somebody overseas. I'm here to tell you that is simply not possible.. all of Verizon's call centers, be it Customer Service, Technical Support, Financial Services, all here in the good ole' US of A. VZW is a diverse company, and willingly employs people from all backgrounds. In the call center I work in, you can call one time and get somebody with an Indian accent, next time someone with a Jamaican accent, then someone with a South African Accent, Hispanic, British, on and on, but they're all sitting with me in our cozy little call center right in America's Heartland. At one time I was sitting next to a gentleman from India, very knowledgeable and educated, far more than myself, was downsized from his engineering job at Motorola. Someone hung up on him, called back, and got me, and started complaining about calls going overseas. I could see in the notes that only minutes prior, he was speaking with the guy who was arm's reach from me. Just wanted you all to know, Verizon Wireless is a US company, all reps are right here, in the US.