all white/gray screen with black stripe?Support


  1. mpapazog

    mpapazog Active Member

    I bought my Infinity two weeks ago, but unfortunately just sent it back to Amazon for a refund. I kept having a problem where the unit would freeze, going to an all-white screen save for a thin black stripe across the top. Would crash about once a day, the last couple of crashes happening while using Google Chrome. I had the option to return it for a replacement, but, having just plunked down $500 for this device, I'm hesitant to try again with another one until determining if I was just very unlucky, or if there are quality issues.

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  2. mpapazog

    mpapazog Active Member

    Ok so I went ahead and tried a replacement instead of just a refund. After 30 minutes of use I get almost the same thing - the screen just goes to all grey (last unit would go to white) with a black stripe at one end.

    This time I was using Google chrome while I had the Amazon music player downloading an album in the background.
  3. novox77

    novox77 Leeeroy Jennnkinnns! VIP Member

    Based on what you're reporting, the issue may be caused by Chrome and/or some actions you're doing in tandem with it. Have you tried another browser?
  4. mpapazog

    mpapazog Active Member

    With the first unit I had, the last couple of crashes were just using Chrome. I haven't tried any other browser, although if it does crash again, and it happens when I'm using Chrome, I'll switch back to the stock browser (although it would be a pity if Chrome was somehow not compatible with this device...)
  5. mpapazog

    mpapazog Active Member

    Okay two days have passed and without the white (gray) screen of death....
  6. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Yes it sounded to me as well that Chrome is your issue considering it's the one app you've been using on both tablets.
  7. mpapazog

    mpapazog Active Member

    Another crash this morning. This time was using gmail while downliading via ftp.

    Perhaps a bug in the wireless driver?
  8. mpapazog

    mpapazog Active Member

    Just an update...

    I've had the second unit for almost three weeks now, and it has only crashed three times. And each time I had been downloading a lot - the first crash was after downloading updates, and the other two were after ftp'ing music onto my device.

    I am inclined to keep this one, except I am worried that no one else seems to be having the same problem, so it is hard to tell if this is a software/ driver problem or if it's a hardware problem.
  9. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Me being who I am would return it and go with something different. I'd hate to see you stuck with a device that continually crashes. For me, 1 crash is too many. Not that crashes are uncommon but just seems you have too many of them going on.

    It could be that the hardware is not all it claims to be.
  10. mpapazog

    mpapazog Active Member

    It pains me to throw in the towel like this, but I have started experiencing crashes every other day again. So unit number two is going back. Last two crashes happened just while using the stock browser.
  11. Kookas

    Kookas Well-Known Member

    Perhaps the shop you're getting it from had an entire batch of faulty units, which is why you kept getting this issue even with a new one.
  12. mpapazog

    mpapazog Active Member

    I don't think that's it. First one shipped from an Amazon facility in NV on July 15, second one shipped from a facility in KY on Aug 6. I just think the quality is not at a 5-star level.
  13. Kookas

    Kookas Well-Known Member

    Hmm.. it's odd that it would only happen to you (across two separate tabs no less). All I can think is that there's something weird going on app-side. Have you tried starting from fresh without syncing any of your apps from your Google account?
  14. ScandaLeX

    ScandaLeX Wasn't Me Guide

    I agree. More times than not it can be an app causing it; esp if you've installed the same apps on both machines. Have you factory reset yet and started from scratch?
    Installing one app at a time and using it like that for a few hrs may help you find the one that may be causing your problems.
  15. mpapazog

    mpapazog Active Member

    The apps I had installed were:

    Backgammon free (AI factory)
    My Fitness Pal
    M-W dictionary
    Bank of america
    Beyond podcast
    Connect bot
    Ftp cafe
    google drive
    Google voice
    Pandora
    Shortyz crossword
    Where's my Perry
    Angry birds

    Hardly anything I would consider esoteric. In fact I have all these installed on my phone without problem (a bionic).
  16. ScandaLeX

    ScandaLeX Wasn't Me Guide

    I'm at a lose. None of these apps seem like anything that would cause the issues you're having. Still I'd factory reset and start from scratch. I never used to do it before. Now when I get a new device the first thing I do before even setting it up is a factory reset.

    If for no other reason try it and see if your issue persist.
  17. mpapazog

    mpapazog Active Member

    I've already sent it back. It's not worth the headache for me to try to figure this one out. I was really looking forward to a consumer electronic device that "just works", but this just isn't it.
  18. ScandaLeX

    ScandaLeX Wasn't Me Guide

    What are you going to get in it's place?
  19. mpapazog

    mpapazog Active Member

    Not sure. I will probably just keep "borrowing" the wife's ipad (much to her chagrin )
  20. mpapazog

    mpapazog Active Member

    Okay my final update to this thread. I bought a Nexus 7 and have been playing with it since Friday.

    Bottom line is now I realize the infinity was not the (an)droid I was looking for. The nexus works perfectly as a device for reading books and mags, web browsing, and email.
  21. ScandaLeX

    ScandaLeX Wasn't Me Guide

    I'm glad you ended up with something that works and you're happy with. I bet your wife is even happier! :D
  22. Bandacoo

    Bandacoo Well-Known Member

    I have the Infinity and I have the same problem. It crashes about once a day doing different things. Just now it was just sitting there on the locked screen and it went to the all white screen and I had use the reset button. Asus support has been worthless as they act like I'm the only person in the world having any problems. I really like Android, but I wish I had bought an iPad. It is locked down and I can't do all I want to do but at least it works. I'm not sure if the problem is which Jelly Bean, the Asus UI or the hardware.
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