I just had a very interesting experience with Amazon wireless and had to share here. I bought a Dinc on July 5th for my wifes birthday present (she loved mine) and despite all of the shortages, somehow it arrived at my house July 9th. A couple of days ago, my wife noticed that when she made a phone call, she could hear no sound at all. People on the other end could hear her fine, if she put speaker phone on so it played through the external speaker she could hear, but the small speaker by the ear had nothing. So, last night, 8/3 around 6:30pm EST, I call amazon wireless to ask about a replacement. I talked to the rep and explained the problem. He told me that they were completely out of stock and that they expected a new shipment in 2-4 weeks. He assured me that if they received enough in the next shipment that I would get one from it. I knew he couldnt really make such a promise, but whatever. He was very helpful and suggested that maybe a bluetooth headset or something like it could be used to get sound until the new Dinc arrived. This morning, I got an email from Amazon Wireless saying that a Dinc had been shipped overnight delivery to me. today, 6:31p, almost exactly 24 hours after the initial call, the new Dinc is delivered to my front door. A quick call to verizon and my wife is now happily letting the new Dinc charge. pardon the pun, but that was Incredible!!! on an additional note, FWIW, while talking with the Verizon phone support tech guy, he mentioned that verizon was not taking phones back with this audio problem because it was supposed to be fixed in a coming software update. I inquired about the update and he indicated it was a known issue with some motorola and htc droids. He also said that a froyo update (I am not trying to start any rumors) had begun deployment in "certain areas" on 8/3. I am not sure I believe him as I havnt seen any hint of it on these boards, so take it for what you will. I just had to say, I couldnt be happier with the service I received over the last 24 hours.