An Open Plea to Samsung's Mobile Division


  1. Jack45

    Jack45 Well-Known Member

    Be honest with your customers. We're big boys and girls (for the most part) and can handle the truth.

    - GPS problem. Cause? Will the problem be fixed? If yes, when?
    - Random shutdowns. Cause? Will the problem be fixed? If yes, when?
    - Froyo. When?
    - Gingerbread. A possibility? If yes, approximately when?
    Etc.

    Adopting a culture of honesty will begin to win back your detractors and go a long way towards polishing your tarnished image. Honesty will entice existing customers to become loyal and will attract new legions of buyers impressed by your transparency.

    In one word...

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    clipperpimp likes this.
  2. BigCiX

    BigCiX Well-Known Member

    u sent that as an email?

    away from the topic...is that the bay bridge as your avatar?
  3. Jack45

    Jack45 Well-Known Member

    >>> u sent that as an email?

    Nope. Just here, hoping that they have important lurkers monitoring this forum.


    >>> away from the topic...is that the bay bridge as your avatar?

    The great Brooklyn Bridge.
  4. Thaxis

    Thaxis Well-Known Member

    I agree with this a 100%. Just give me a good idea what is going on and when it is going to happen. I can wait if there is problems. I just want it to come out with as a little problems as possible.
  5. rubiconjp

    rubiconjp Well-Known Member

    Yep up front (clear roadmap of the product line) and honesty usually will satisfy most customers. Note though that even Apple is not doing that with the iPhone.
  6. compscidev

    compscidev Well-Known Member

    you think they care what some forum says!?
  7. fireonhigh

    fireonhigh Well-Known Member

    as for gingerbread, this seems likely
    hy Samsung Will Never Update Galaxy S to Gingerbread

    File under: News
    By: Anton D. Nagy | 9:10 AM 9-Dec-10 | 23 Comments
    [​IMG]
    Samsung Galaxy S is one of the most popular Android devices ever launched and most definitely one of the most successful Samsung models ever. The model was a best seller in both its original shape as well as carrier variants worldwide (and in the U.S. as T-Mobile Vibrant, AT&T Captivate, Verizon Fascinate, Sprint Epic 4G).

    One of the Galaxy S' biggest flaws was that it was launched with Android 2.1
  8. BigCiX

    BigCiX Well-Known Member

  9. rubiconjp

    rubiconjp Well-Known Member

    Bad article.

    1) Nexus S is not available in all carriers. In the US it is available on the smallest nationwide carrier whereas the galaxy S is available on at least 5 carriers here.

    2) Samsung stated that they aim to sell 40 millions galaxy S in 2011.

    3) highly unlikely to find a device that has received 2 waves of OS update versions? Hello, look at the iPhone... My goodness, this article is so off...
  10. BigCiX

    BigCiX Well-Known Member

    1. The article was referring to the galaxy s being available to all carriers.
    3. Your right.....it's unlikely for a phone to get two major os updates
  11. BigCat8

    BigCat8 Well-Known Member

    We're getting "Gingerbeard", eh?

    Can't wait. I've always wanted red facial hair.
  12. fireonhigh

    fireonhigh Well-Known Member

    this is why we wiill/need/ to support the devs. on XDA! :cool: i will pay for a badass rom,,,,,its obvious we cant count on samsung,,,,,,,,,,,,,,,,, XDA ,F.T.W:cool:
  13. BigCiX

    BigCiX Well-Known Member

  14. JayFReaZy

    JayFReaZy Active Member

    I'm not a business strategist, but there seems to be an easy solution to the problem of deterring sales from the Nexus S due to gingerbread on the Galaxy S. Delay the announcement of gingerbread on Galaxy S phone/variants. I wouldn't be surprised if Samsung bites its tongue for the next month or two. I mean, look how long its taking us to just to get Froyo! Also, Samsung is being extremely secretive as to when we can expect it and whats taking so long. I believe samsung will continue to follow suit with gingerbread. I think IF we get gingerbread, it won't be until the spring/summer time.
  15. Endoran

    Endoran Well-Known Member

    Major updates I agree with. 2.1 to 2.2 is a MINOR update. 2.1 to 3.0 would be a major update. However, I agree that our phones will not receive an official 2.3 update. I am banking on XDA keeping our phones up to date for another year, via cooked Nexus S roms.
  16. EarlyMon

    EarlyMon The PearlyMon Moderator

    You just never know.

    HTC has paid attention to a number of posts here on AndroidForums - then again, that's different corporation and they have software development operations in the U.S.
  17. BigCiX

    BigCiX Well-Known Member

    They are in the process of making them for all HTC models. Close to done.
  18. Badmunky

    Badmunky Member

    I can tell Samsung this much for sure, I bout an Epic, my father in-law bout one, and my wife got an Intercept. This was the first time that we had bout Samsung phones.
    This will be the last time as well.
    We are all going back to HTC.

    Lack of updates, Lack of info on when/if they are going fix MAJOR problems with the phones and a total lack of giving a crap about there customers has left a vary bad taste in our mouths.

    Samsung you need to get your crap together. You need to fire your PR department and get some in there that knows what they are doing and you need to get some one to head up your software division that has an understanding of the concept of a deadline!

    If you can manage to fix these problems you may be able to get some customers back. If not....... Well there are other company's out there that want to sell me a phone!
    clipperpimp likes this.
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