Android 4.0.4 problemsSupport

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  1. Linda1025

    Linda1025 Active Member

    I didn't say he was out of line, but what was suggested seemed like an FDR on steroids, and I'm none too eager to brick my phone. Since I don't understand what I was looking at, the possibility of bricking my phone increases dramatically. I don't have a spare phone just lying around that I can try it on first, and I don't have a spare couple hundred dollars to spend on a new phone if it does brick. I'm sorry, I'm just not willing to take that chance.

    My GPS worked just fine before ICS, along with the rest of my phone. After ICS was pushed, I noticed that my location was the middle of the Atlantic Ocean. It was dead on, before. After ICS, when I look at satellite imagery for Google maps, in my geo caching app, I will sometimes get an entire grey screen, or grey boxes. Didn't happen with GB. After ICS, navigation would reroute me in the middle of a drive, or tell me to do stupid things, like turn left on the interstate. Not with GB.

    After ICS came out, people were posting issues on the Motorola forums, and it seemed no two people had the exact same issues. So, you can't say "everyone would be experiencing the same problems". All I know is, my phone worked fine before, and now it doesn't.

    And I never got even 12 hours out of my battery, even when the phone wasn't being used. I spent a weekend in the mountains last year (no signal, no phone, no phone usage). So kudos to you for having an amazing battery.

    I'm just frustrated from dealing with this for over 2 months.

  2. rdsok

    rdsok Well-Known Member

    A corruption or conflict, like that that has affected your ICS installation could just as easily have happened on GB or other rom version...

    For these types of issues, when another solution is unable to be found.. reloading the operating system is the recommended next step. Flashing the rom is how Android's are reloaded. If the recommended steps are followed, such as doing it only on a full battery and not interrupting the process... "bricking" the phone is unlikely, after all the software to flash as well as the steps were specifically made for the phone itself.
  3. doogald

    doogald Guides Guide

    Linda1025, I know how you feel. Asking a user to fastboot flash or use RSDLite to flash a phone is a huge step, is not supported by Verizon, and it does risk bricking the phone.

    I would try calling Verizon and see if they would be willing to allow you to either get a refurbished Bionic or perhaps allow you to upgrade your phone to a new model early. Other Bionic owners with ICS are not having the same sort of location service problems, so it may just be a fault with your phone.
  4. OutOfPhase

    OutOfPhase Premium Member

    Linda1025 I am sorry if I upset you. I was only offering a last resort option because you seemed like you have tried everything else. Since you were not having issues before ICS I was making a guess that the ICS on your specific phone became corrupt either when downloading or installing it (no fault of yours). What I did suggest is close to an FDR on steroids. It would replace your ICS with an new one removing the corruption (if there is some). I think your best bet would be to follow what doogald suggested. Once again I apologize if I upset you.
  5. Linda1025

    Linda1025 Active Member

    However unlikely, there is always the possibility of bricking the phone. You act like it's a walk in the park. Like I said, I don't have a spare couple hundred dollars just lying around in case that rare instance comes up.

    I have been using Android since the original Motorola Droid came out. This is the first time I've ever had this many problems with an update. And it's not just one thing, it's a lot of little different things.
  6. Linda1025

    Linda1025 Active Member

    Yeah, especially for someone who doesn't know what they're doing, like me.

    Verizon doesn't offer the Bionic, that I can see on their website anymore, and I had previously asked about an early upgrade. Full retail, was the answer. I guess I'm stuck until October.

    And interestingly, there's an ad for the Bionic for a penny at Amazon. :)
  7. Linda1025

    Linda1025 Active Member

    You didn't upset me. I'm just frustrated. And if an OTA upgrade can cause the problems I'm having, well, you can see why I worry about bricking the phone by trying your suggestion. And since it isn't supported by VZW, if something goes wrong, I'm out of luck. That's not something I'm willing to risk.

    This is not my first smartphone. Nor is it my first Droid. I had the original Motorola Droid, so I have been through upgrades before. This is, however, the first time I've had such a bad experience.
  8. Thom

    Thom Guides Guide

    You upgraded to ICS and then did a Factory Data Reset and are having GPS problems. You did not have GPS problems before doing this.

    One question has yet to be asked ... what did you do after doing the Factory Data Reset? What did you install and how did you install it?

    If the answer is nothing and the problem just happened then it is either defective hardware or a defective ICS installation. Not believing in coincidence I would tend to rule out hardware.

    If you're not comfortable using RSD Lite then I recommend that you go to your Verizon Store and get a replacement.

    This thing that you are dealing with is a monumentally complex computer with incredible capabilities and they can go bad.

    ... Thom
  9. Linda1025

    Linda1025 Active Member

    ICS was pushed, and after that I started have GPS problems. Immediately after ICS was installed, I noticed my location was the middle of the Atlantic Ocean. That did eventually correct itself. After ICS, nav would take me out of my way, or tell me to make a u-turn or turn left when driving on the interstate, and would tell me to turn the wrong way on one way streets.

    I did not have these these problems with GB.

    I did an FDR to try to correct the GPS/nav issues. After the FDR, the only apps I reinstalled were Vlingo, Foursquare, Firefox, and c:geo (a geocaching app). All came from the Play Store, and were installed by selecting the install option on the app's listing page. All of these, and more were on my phone prior to ICS, without issues. After the FDR, I still had the GPS issues, before I reinstalled anything. Then I reinstalled one at a time, Firefox, c:geo, Vling, and Foursquare. Checking the GPS after each install. The GPS issues were no worse with or without, so I just dealt with the funky problems. Until Friday, when things really blew up. I'm trying to locate a cache and the indicator for me is bouncing all over the place. I rebooted my phone, and got the same results. I turned off the phone on the drive home (about 10 minutes) and when I turned it on, I noticed my location was quite a ways from where it should be. I posted on here, got a response, tried the suggestion, and recalibrated my GPS. The results are in previous posts. Right now, location seems to be holding, although nav still routes me out of my way, but nothing like it was before.

    As for getting a replacement, VZW is less than cooperative or helpful. I even asked about an early upgrade, and was informed that I would have to pay full retail for a new phone.

    I'm aware that this is a complex piece of equipment, and given the problems I've already had, I'm reluctant to anything that involves wiping my phone and starting over. It would be just my luck that something would happen and I'd end up bricking my phone.

    A wonky phone is better than no phone at all. I guess I'm just stuck until October when I can upgrade.
  10. doogald

    doogald Guides Guide

    Is your Bionic still under the one year warranty? I imagine it must be, because upgrade dates are 20 months after purchase of a handset, so my guess is that you bought your Bionic in February?

    (I ask because it seems that you should be eligible for a warranty exchange for something like this... just because Bionics are not available for sale, that does not mean that the Bionic refurbs are unavailable for warranty exchange.)
  11. Linda1025

    Linda1025 Active Member

    I just looked at my account on VZW's website. I bought this phone 11/27/11, and according to my account info, my contract end date is 02/03/14 (I would have thought 11/27/13, since it's a 2 yr contract). I can upgrade with a discount on 10/03/13, or now at full price. Right now, VZW doesn't have a Motorola that I'm interested in (they have the Droid 4 and various incarnations of the Razr). And I'm not prepared to drop another 300.00 on the Maxx HD. Maybe by October, there will be more Motorola's out. Call me a snob, but I just prefer Motorola.
  12. Thom

    Thom Guides Guide

    I would like to know how Verizon will correct your problem. It was working under GB. You installed the update pushed to you by Verizon. You no longer have GPS. You need GPS. What will Verizon do?

    If the answer is replace it with a Droid 4 then you have a decision to make on how you want to address the short term.

    ... Thom
  13. Glock23

    Glock23 Member

    I've been with Verizon for years, and my experience has been that if you don't get the answer you're looking for with customer support, thank them for their time (or not), hang up, call back and try again with a different representative.

    Last time, I was 6 months into a new contract, completely unhappy with the phone I had and didn't want to try my luck at yet another exchange/refurb. Bottom line, I got a brand new contract with a new phone I loved, no penalties, no fees.

    My point... they WILL give you a replacement, or an early upgrade / new just have to talk to the right person.
    Thom likes this.
  14. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

    Hi, Linda, sorry for not having been around the last several days. I'm on vacation in Hawai'i, so I'm not always able to get online.

    First of all, let me assure you that a FDR is not the same thing as what doogald, outofphase and others suggested. The ICS upgrade that you took is exactly that - it takes your current system files, patches them one by one, and then finally boots up your system and then tries to update the remaining applications that you have downloaded. The problem with this is that the patching system is not always foolproof, and it is very possible that something did not get patched correctly during the process, but something that was insignificant enough that the patching application allowed the process to continue. Regardless of what the problem is, I agree with Thom - since this happened immediately with the patching to ICS, it's either 1) a hardware problem, or 2) a software problem.

    With everything we have done,including the fact that the GPS, among other things, worked correctly for a little while after using those app(s) I recommended, shows that this is not hardware problem, but a software problem. Since you already performed a FDR recently and already lost most of your things, I think it would be wise for you to go ahead and try the RSD Lite program and install the official ICS for the BIONIC straight out of box.

    Think of it as akin to trying to upgrade XP to Windows 7 versus installing a brand new Windows 7 directly after formatting your HD. You talk to anyone out there, and I guarantee that 99.44% of people will tell you NOT to upgrade, but rather to perform a clean install. that is the same thing we are recommending for you to do here.

    OutOfPhase has linked in his signature two different files - at this point I would NOT try to save your data, let's start from complete scratch. therefore, if there are files on your SDCard or internal storage that you want to save, do those first and foremost - copy them to your computer HD in a folder that is easy to find. DO NOT MOVE THEM - copy them so if something interrupts the process you still have them on the phone until you can verify that they were copied correctly to the computer. I recommend using a folder like
    Code (Text):
    1. \Bionic
    and then using two more folders in that folder -
    Code (Text):
    1. \Bionic\Internal
    Code (Text):
    1. \Bionic\SDCard
    . Copy EVERYTHING from the SDCard to
    Code (Text):
    1. \Bionic\SDCard\
    folder and EVERYTHING from your Internal storage to
    Code (Text):
    1. \Bionic\Internal\

    Everything else like apps and such will go away with the RSD Lite installation of he Bionic ICS files You'll need to reinstall them, but you can easily see them from the Play Store - in the play store, hit the menu softkey and then select My Apps an then you get a screen showing your currently installed app - swipe the screen to the left and you see a list of all your apps ever installed. From there you can always re-install them - but you have to sign in to the same Google Account again before you see them.

    I highly recommend that you do this, and if you need help or anything, feel free to ask - I am here for a while, and lots of other people that I know are knowledgeable and willing to help are also here.
  15. Linda1025

    Linda1025 Active Member

    What's Verizon going to do? Nothing. They don't care. When I first got this phone and this service (I was with another company) in Nov 2011, I went with a 4G phone. I had trouble maintaining 4G. VZW blamed Motorola, blamed the phone, I had WiFi on, I had GPS on, blah, blah, blah; blamed everyone but their service. I replaced the phone (with another Bionic, and with another brand), I replaced the SIM card in both Bionics. When it happened with the other brand, I told VZW that showed the problem was them and not the phone.

    All they were willing to do, grudgingly at that, was give me a discount on my bill. Big deal.

    Droid 4? No. LCD screen instead of AMOLED, and I've heard the battery life is not the greatest. Granted, it runs GB, but I just wasn't impressed enough with the phone in general.
  16. doogald

    doogald Guides Guide

    FWIW, the Droid 4 and Bionic displays are both LCD (they are the same display, as far as I can tell.) The Bionic is not AMOLED.

    The D4 has been upgraded to ICS as well.

    Based on your purchase date, your phone is out of warranty anyway. I have used RSD Lite on my Droid 3. So long as your battery is fully charged, or close to fully charged, I think you will be ok.

    I also would call Verizon to ask why your upgrade date for your Bionic is not 20 months after the November purchase. You should be due an upgrade in July (7/27/13, I would think.) I have four phones on my family account and all of them are upgrade-eligible exactly 20 months after they were purchased. And, honestly, I would call to continue to press for a refurb, if you really, really do not want to try the RSD Lite process.
  17. Thom

    Thom Guides Guide

    Droid 4 was upgraded to ICS.

    My results under ICS are far superior to what I was getting under Gingerbread. It is like a whole new (better) phone.

    Everyone recommends that you go the RSD Lite route and if you are reluctant to do that and must have GPS for the next 10 months then a Droid 4 might be a stop-gap approach you could take.

    ... Thom
  18. Linda1025

    Linda1025 Active Member

    I just don't feel like going through all that to get a phone. The only reason I'm with VZW is because they had the Bionic. If AT&T had a better Motorola selection, I'd be with them. I spent the first 6 months of my service trying to get my 4G problems straightened out. I was standing in the VZW store with the manager, who watched as the phone went from 4G to 3G to nothing. She blamed the phone, and said I should get a replacement. I told her it was a replacement phone, with a replacement SIM card in it. I got a discount on my bill, but that was it. I hate Verizon. My experience with them has been less than stellar.

    They are well aware of my GPS problems. I've called and I've been into the local store. I've showed them what it does. Their response was do an FDR. I did, it didn't help. When I still had problems, I took it back to the store, and they again said FDR. I told them I had. They had no further answers.

    I'm so annoyed, I'm ready to rethink my love of Motorola, and switch phones and providers.
  19. Linda1025

    Linda1025 Active Member

    Regarding the screen, if I'm going to buy a new phone, I would want the AMOLED screen.

    And if Droid 4 is on ICS, I'm not sure I'd want it anyway. I have enough issues with this phone on ICS. It might be just my phone, but I'm really not ready to take that chance.

    I don't know enough to be comfortable to try the RSD Lite process.
  20. Linda1025

    Linda1025 Active Member

    I hope you're enjoying your vacation.

    First, I'm on a Mac (which I've had for 6 years, and have never created a directory on, so I'm not even sure how to do that). Second, I don't know how to get the data off my phone and onto the computer. I've never needed to do that before.

    All this makes me uncomfortable because if something goes wrong, I'm out of a phone.
  21. Linda1025

    Linda1025 Active Member

    Yes, I'm reluctant, because I don't know what I'm doing. I looked at OutOfPhase's page, and I don't understand what I'm looking at.

    For me, it's kind of like "well, hey, I've got a Chilton's manual, so let me tear down the engine in my car." You've heard the expression "know enough to be dangerous"? I will be the first to admit, I don't even know enough to be dangerous....
  22. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

    This makes things more complicated, b/c, AFAICT, we've been mentioning solution that are Windows based and you're on a Mac.

    As far as copying your data is concerned, that's the easy part. Making a new folder on a Mac isn't as hard as it seems, you just need to use the Finder to be able to create one (Wait, let me grab a friend to make sure - It's been about 3 years since I used a Mac regularly enough to make sure, and I do not have access to one presently, so I may do this wrong unless I verify).

    I'll also check with SamuriHL and see if his Linux utility will work on Macs. If so, then we still have a way to get this on your phone.

    Bear with me please.

    However, one thing I noticed in one of your earlier posts - you showed how the WiFi initially drained your battery in the first hour connected, but after that it did not drain significantly. That to me says that it was an application that that used your WiFi connection to do something. So, let's explore that now.

    Do you have DropBox installed on the phone (if not skip to the next paragraph)? If so, open the app and after it loads, hit the menu softkey, and select settings. Scroll down to the Camera upload section - is the option underneath it
    Code (Text):
    1. Turn off camera upload[/b]?  If so, then DropBox is set to upload your pictures to your DropBox account, and I'm betting it is set to do so only when on WiFi.
    3. If you do not have DropBox installed, then let's look at your Google+ settings.  Open the app, then sign in to your account (if it asks you to) and then once the app finishes loading, hit the [b]menu[/b] softkey, then select settings.  under the [b]Photos and Videos[/b] section, does it say Instant Upload is [code]ON
    ? If so, the same applies - it is probably set to upload on WiFi, and it does so whenever you enable the WiFi connection. If it is
    Code (Text):
    1. OFF
    then leave it so.

    There are a lot of other apps like this, such as SugarSync, SkyDrive, etc. that will ask to upload during WiFi sessions, and so, when you initially enable WiFi it will draw a good bit f power, more so if your connection is extremely weak. (For example, I'm currently on a Wireless G network with only 2 bars, but I have 6 Google accounts, 4 Windows Live / accounts, 4 additional NetZero accounts, a Yahoo account, and several other accounts all connected via my phone - and my extended battery always gets more than enough charge to last well over 15 hours with all of that synchronization and checking going on.) However, unless you live within 1000 feet of a cell phone tower, overall WiFi will end up using less battery than 4G any day.

    I suggest that you give WiFi a full day - even through several days - before dismissing it as being problematic. If after 3 days of continuous use it is not getting any better in terms of battery charge consumption, then feel free to go back to using 4G only. In fact, if the GPS is not longer giving you an issue, I'd suggest trying this first and if the battery charge consumption stabilizes after an hour or so, then you're actually NOT in need of doing anything else to your phone.

    If the GPS is still giving you issues then I think it is really time to redo the entire install. I'm getting with Sam right now to figure out the best scenario for you as a Mac user.
  23. Linda1025

    Linda1025 Active Member

    I called an Apple store and asked how to do it, because I couldn't find how to do it on Apple's support site. :)

    Regarding the WiFi battery drain, I turned on WiFi and went from 70% to 60% in 35 minutes, then I turned it off, and remained at 60% for over an hour.

    I had never used Google+ on this phone, and when I went into it, I had to go through the setup for it. I did make sure Instant Upload was turned off though.

    No DropBox, no SugarSync, or anything like that.

    So, if I turn on WiFi, do I need to turn Google location services back on?

    And then of course, there is the issue of not being able to access my geocaching app with WiFi on.

    GPS is ok. Just ok. I wouldn't trust it for a road trip, which I did when I was using GB.
  24. doogald

    doogald Guides Guide

    I have nothing but Macs. Actually, when it comes to connecting android phones to a computer, macs are far better than windows - there are no drivers to install. Mac OS mounts the sd cards as drives on connection.

    When I get a chance, I'll look to see if there is a way to do upgrade scripts with a Mac. If the process is fastboot, it should be no problem.
  25. doogald

    doogald Guides Guide

    Linda, If you don't mind me repeating myself - call Verizon support and ask for a refurb. Don't go into a store; the last time I was in a store for support, I was told that the stores can no longer do warranty swaps, and will refer you to calling support anyway. And you may as well call to get an explanation why your upgrade date is not 20 months after your last purchase. It sounds like something is wrong there for sure.

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