Root [International Tegra 3] Android update error

[genkeeper]

Hi,

I'm having trouble with my phone. I'm running ICS. My phone has been acting up. When I try to type it will hit many letters at once. Such as when I hit "H" the screen will show "Hxts89".

Also. when i hit apps or my text or phone call icon it won't always open when I touch it.

ICS wants to do a software update 3.14.401.27 which includes Androd 4.1.1 and HTC Sense 4+. When I click "install now" the phone then reboots and takes me to a page that says ClockworkMod Rocovery v5.8.2.7 asking it I want to a) reboot, b) install zip from sdcard, c) wipe data/factory reset, d) wipe cache partition, e) backup and restore, f) mounts and storage, g) advanced.

I click reboot and again start the whole cycle over again.

Why does it keep doing this and how do I fix it so I can install the Android update.

Thanks!!

Cheers,

Genevieve

 

[El Presidente]

Hi Genevieve, did you buy your phone 2nd hand? It sounds as if it's been rooted and running a custom recovery (which is why the update won't install).

I'm guessing you'd like to restore the stock recovery so you can install the update?

 

[genkeeper]

Hi,

I did buy it second hand. If I restore the stock recovery will I loose all my files, apps, phone numbers? Also how do I restore it to stock recovery so it will update?

Thanks!

Genevieve

 

[El Presidente]

Just restoring the stock recovery won't delete anything so you're good there. Want some backup instructions just in case though?

If you let me know your current software number, I'll dig out the stock recovery for you.

 

[genkeeper]

Yes for back up instructions. Also how do I find the software number?

 

[El Presidente]

Settings > About Phone > Software Information. I'll sort backup instructions for you when I get to a PC.

 

[genkeeper]

Android version: 4.0.4
HTC Sense: 4.1
Software number: 2.17.401.2
HTC SDK API level: 4.23

 

[El Presidente]

Magic, thanks.

I'll have a dig about, see what I can find.

 

[El Presidente]

There was a thread on xda somewhere with the stock recoveries, but I can't find it. We can do it manually, but it will take a little longer.

Just to double check, can you head in to your bootloader (completely turn off the phone, turn back on by holding power and volume down until you're taken to a white screen with 3 skateboarding androids on the bottom of it, make sure it says endeavour somewhere at the top, then you can reboot. If you can't see endeavour anywhere on the screen, DON'T try any of the steps below, but let me know what it says.

1. Download this
2. Head here and download our Mini SDK: http://androidforums.com/faqs/443072-adb-guide-updated-2013-05-21-a.html#post5389081
3. Leave the RUU for now, but extract the contents of the Mini SDK to a folder called SDK.
4. Don't connect the phone, but run the program RUU
5. It will error or ask for the phone to be connected. Don't connect the phone, but exit out of the program
6. Search your PC for a file called rom.zip.
7. Once you find rom.zip, open it and look for a file called recovery_signed.img (it might even just be called recovery.img).
8. Extract that, then place it in to the SDK folder.
9. Open a command prompt window, navigating to the SDK Folder. To make it easier, you can find the folder in windows explorer, open it, hold the shift key, right click anywhere inside the folder and select "open command window here".
10. Turn your phone off again, turn it on holding power and volume down, then using the volume up and down buttons to move and the power button to select, enter fastboot.
11. Connect the phone to your PC, and check your phone screen, it should say "fastboot usb" about a third of the way down?
12. If it does, on your PC via the command window and type:

fastboot flash recovery XXXX.img

XXXX.img is the name of the file you extracted from the rom.zip

13. Once done, disconnect the phone from the PC and reboot.
14. Try and update!

Too complex? There are other ways, but you'll lose data doing things that way. It might be easier though and we can back certain things up. Let me know what you need to backup and I'll see what I can find.

 

[genkeeper]

Yeah, that's a bit complex for me. Not that great with phone technology.

I can pull everything off onto my computer to back it up.

Is there a simpler way to fix the error so I can do the update?

Thanks!

 

[El Presidente]

It's the custom recovery (clockworkmod) that's causing the issue, not the error.

You could try a factory reset, that would wipe your apps/settings etc, basically anything you've put on the phone yourself. Even after a reset, you still wouldn't be able to install the update though.

Do you need SMS & Contacts backed up?

You could run an RUU, it's essentially an exe file which you run with your phone connected to the PC that wipes it clean and starts from scratch, installing a new, updated OS in the process. (you'd still need to do a little fastboot, command prompt stuff though).

 

[genkeeper]

So is my best bet to do what you had explained before? That would let me update. Is there a risk that if I do it wrong I will brick my phone?

I do want to back up my SMS and phone numbers before I start messing with my phone. How do I do that?

Thanks for all the help!!

 

[MrLongshot]

I am also having a problem with the latest OTA system update.
My phone starts the process and only gets through about 20% and then gets stuck (red triangle).

My phone is a UK sim free HTC one X, which has been rooted. before the last big update I replace clockwork with a stock recovery.

Phone reads
Android Version 4.1.1
HTC sense version 4+
Software number 3.14.401.31
HTC SDK API level 4.63
HTC Extension version HTCExtension_sense45_1

The boot loader is relocked

Any help would be appreciated.

 

[El Presidente]

So is my best bet to do what you had explained before? That would let me update. Is there a risk that if I do it wrong I will brick my phone?

I do want to back up my SMS and phone numbers before I start messing with my phone. How do I do that?

Thanks for all the help!!

The process isn't risk free, but it's relatively safe. I'd prefer that someone else had extracted the recovery.img and posted them (and I thought they were online), but I can't find them.

For SMS look at SMS Backup.

If you log in to your gmail account on your PC, open contacts, do you see a list of numbers on your phone?

I am also having a problem with the latest OTA system update.
My phone starts the process and only gets through about 20% and then gets stuck (red triangle).

My phone is a UK sim free HTC one X, which has been rooted. before the last big update I replace clockwork with a stock recovery.

Phone reads
Android Version 4.1.1
HTC sense version 4+
Software number 3.14.401.31
HTC SDK API level 4.63
HTC Extension version HTCExtension_sense45_1

The boot loader is relocked

Any help would be appreciated.

Is it redownloading the update file each time? If no, look for a file called update.zip on the SD Card, delete it and try again.

 

[MrLongshot]

Hi El Presidente
Thanks for the reply. It is redownloading each time and could not find update.zip on the SD Card.

 

[El Presidente]

Hi El Presidente
Thanks for the reply. It is redownloading each time and could not find update.zip on the SD Card.

The bootloader is relocked, but are you still rooted or anything like that? There are various checks the update will do before it allows you to update, root maybe one of them (although it's not normally an issue). Have you deleted/disabled any of the stock apps too?

 

[MrLongshot]

I am still rooted. I think all the stock apps are still installed.

 

[El Presidente]

Via the apps list (settings -> apps), have a check to make sure none of them are actually disabled and see if that makes a difference.

Factory resets have been known to work in the past, but not always so I'd hate to say factory reset, you lose stuff, then not have it work.

 

[MrLongshot]

I think I uninstalled the notes system app and this may be the problem. I tried to restore it from titanium back up but it wont work.

 

[El Presidente]

Yeah, it's pretty hard to restore system apks with Titanium. Have you tried installing it manually (via the apk)?

 

[MrLongshot]

Hi there
I found an apk on xda developers and tried to install but it wouldn't work. Not sure if it was because it was an older version or because I was not doing it correctly (the downloaded version began with a 1 and I think mine began with a 2). I put the APKs etc in a folder on the SD card and used an app called "installer". It found the APKs and tried to install but it wouldn't work

 

[El Presidente]

You might need to install it as a System app as that's where it was removed from. Use this guide: How To Install Any App As A System App On Android [Guide]

Did you def uninstall or just disable?

 

[MrLongshot]

I have just tried the guide with file explorer method - not working.
Phone seems to automatically delete the file after I move it to system/app folder.

Yes I uninstalled it.