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Antenna (includes GPS), reception discussionSupport

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  1. towg

    towg Member

    Has anyone else had issues with the phone losing network signal every few days?

    I have had to do a manual operator search to correct it.

  2. nomunk

    nomunk Well-Known Member

    I have not had this problem, I will keep an eye out and report if I experience this.
  3. toad6386

    toad6386 Well-Known Member

    Nope, if anything, my coverage/performance has increased over my 3VO. :D I'm getting signal where I didn't before, and handoffs seem to be smoother. Sorry for your troubles, tho. Keep us posted, please.
  4. PyroSporker

    PyroSporker Well-Known Member

    If you can/want to, please indicate your mobile network carrier/provider.
    <- Your location indicates Cardiff, so it must be a U.K. carrier?
    Hopefully some users in the U.K., on your network in your area, can weigh in for you. :)

    This device has been released in many territories so it is important for everyone to remember that not every user is on Sprint, ATT, Orange, your network of choice, or have used/even heard of prior comparable devices. I've been seeing these assumptions repeating in multiple threads predating even the launch. Every network, every type of network, and every network location (GSM, CDMA, etc. etc.) is going to vary in connectivity.
  5. GeoffBot

    GeoffBot Well-Known Member

    My phone kept losing signal intermittently so phones4u replaced it with a seemingly mint model (no stickers on it though) and...it's so much worse! I am livid. :mad::mad::mad:

    The symptoms are intermittent bad 3g/HSDPA (webpage timeouts etc) then loss of 3g/HSDPA connection (the symbol at the top next to the signal bar vanishes) then in settings mobile data says 'disconnected because service is unavailable' (screenshot to follow). Disabling/reenabling mobile data/airplane mode/rebooting doesn't resolve this - it just comes back and as when.

    Unlike my previous One which seemed to also lose signal i.e. I couldn't make calls and I got a x on the signal strength, this appears to only be the mobile internet.

  6. KOLIO

    KOLIO Guides Guide

    Not knowing your previous network quality,I'd start looking there,& perhaps polling others you know if they're experiencing similar issues,especially if they have a phone that differs from yours.
  7. GeoffBot

    GeoffBot Well-Known Member

    I used to have a Sensation on the same network which was A Ok. My routine hasn't changed for the past 7 years so it's not a location issue.
  8. LoyalServant

    LoyalServant Well-Known Member

    Going by bars doesn't say much but on this device 3 bars is a decent signal.
    Some carriers need to reprovision your account when you get a new device, AT&T here in the states has different types of accounts and when I changed from a Nexus 4 to the One I had issues like yours until they changed the type of plan I had.

    Is that the case on your carrier?
    I can't hurt to have them verify everything on their end.
  9. rscarawa

    rscarawa Well-Known Member

    not going to comment about 3g or 4g but the reception of voice and wifi on this device is the best I have seen from a cell phone in a long time. I have a femtocel device in my house and I can go more than 2x further from it than I could with my Nexus device and still maintain a usable signal. So I am pretty happy.

    My phone is on Sprint.
    Hadron and EarlyMon like this.
  10. LoyalServant

    LoyalServant Well-Known Member

    I would tend to agree that the antennas and RF frontend on this phone are a lot better than my Nexus 4.
    You can death grip it but you need to use your palm on both the top and the bottom of the phone and even then I was able to get a call.. and it was reporting a signal of -113 on HSPA....that's pretty much zero.

    I think HTC has come a long way... this phone also works in our server room and that's a feat in itself because the room is in the center of a steel building and filled with steel racks.

    I need to put the phone in there one of these days for an hour or so to get an idea of how much more battery is consumed at such low signal levels.
    Hadron and EarlyMon like this.
  11. sean76

    sean76 Well-Known Member

    So I've been on a honeymoon with my ONE lately, yea I really like this phone to say the very least.

    However I've been seeing some pretty crappy reception as a whole with my ONE running on at&t...it's just really not rock solid! In places where I would have 4 or 5 bars of LTE with my iPhone 5 I'm seeing maybe 1 bar with my ONE or worse no LTE at all?

    I'm pretty sure at&t couldn't have gone down hill that fast.. lol

    So how's the signal on everyone else's ONE?
  12. WA_Bob

    WA_Bob VIP Member VIP Member

    Mine has been great so far. I work out in the boonies and it's been keeping a signal without a hitch on 3G and it grabs LTE as soon as I get close enough for it to sniff it out! :D
  13. Wilkas

    Wilkas Well-Known Member

    I have a great signal here in the UK, 5 bars all the time although mine is running on a dc hspa network not 4G
  14. LoyalServant

    LoyalServant Well-Known Member

    Can you compare it with one in a store or someone else?
    Wondering if you got a dud.

    The one thing about this device is that it beats my other phones in the signal levels deparment.
  15. KOLIO

    KOLIO Guides Guide

    To quote the all knowing FORREST GUMP: ..IT HAPPENS!

    Call-up at&t from another phone to begin the troubleshooting process.
  16. PilotBob

    PilotBob Well-Known Member

    Yes, if you buy it at tmo you have to add a plan. But, if you pay in full, you can call and cancel the plan (or just don't activate it). Probably better to just go to HTC's web site and buy it. That's what I did. They are back ordered but they give me a ship date of 5/16 right now.

    (OF course, you have to have good credit or they won't approve you for the post paid plan you are "supposedly" adding.)

  17. GeoffBot

    GeoffBot Well-Known Member

    Apparently there's a Vodafone signal issue in Brighton at the moment which is almost certainly the cause of my woes. Pure coincidence time-wise. None of my colleagues are on voda hence not picking it up earlier. Quite why phones4u weren't aware of this and cost them a fresh replacement is beyond me :faceplant:
    KOLIO likes this.
  18. Hadron

    Hadron Well-Known Member Contributor

    P4U are a retail outfit, pure and simple. Voda probably don't announce that they are having network problems very widely, so I can easily imagine the shop not knowing.

    Nevertheless: :rofl: / :banghead:
  19. chong67

    chong67 Well-Known Member

    I have good credit.

    I dont mind getting it on HTC website but I read that this unlock phone will not be friendly on Tmo network because not every city have 1900 mhz yet. Are you getting 4G on it?
  20. PilotBob

    PilotBob Well-Known Member

    My understanding from the FAQ sticky is that the AT&T/T-Mobile and the one direct from HTC Unlocked (not the international or dev version) all have the same exact radio. Here is what the website says:

    This HTC One
  21. sikclown

    sikclown Well-Known Member

  22. chong67

    chong67 Well-Known Member

    The way I read it is get a T-mobile One because it is Penta band (5 band) VS the international which has 4 band.

    I have read from users that get a Tmobile brand if you want to use on Tmobile bc the 1900 mhz is not yet implemented in most area.

    I have the N4 and i know HSPA is everywhere in Georgia and it work. Can I say the same with a international HTC One?

    I would rather get the international version! Of course.

    And my million $ question is will the International version works just as fine in Atlanta area? :)
  23. PilotBob

    PilotBob Well-Known Member

    T-Mobile lists the frequencies as:

    GSM bands 850/900/1800/1900 MHz
    UMTS: Band I(2100)
    UMTS: Band II(1900)
    UMTS: Band IV(1700/2100/AAWS)
    UMTS: Band V(850)
    LTE Band: 4, 17

    HTC web site unlocked lists:

    GSM/GPRS/EDGE: 850/900/1800/1900 MHz
    HSPA/WCDMA: 850/1900/2100 MHz
    LTE: 700/850/AWS/1900 MHz (US)

    I'm not sure how to compare these. It looks like UTMS Band IV 1700 is listed on the tmo version and not the unlocked one.

    However, I have to stick with what I ordered, since I am getting a $100 trade up credit for my Optimus Elite... unless I hang out some more, cancel my order and hope they have a special again. If it doesn't work in my area, I'll just return it for a refund. I think the web site said you have 30 days.

  24. chong67

    chong67 Well-Known Member

  25. PilotBob

    PilotBob Well-Known Member

    Thanks... I found a few crowed sourced maps wrt 1900 support and it looks like it does exist in my area.

    I guess this means the FAQ sticky is incorrect since the tmo version includes 1700 GSM freq but the one you buy from HTC doesn't appear to... unless the specs on the HTC site are wrong.


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