Anyone else have a week back button randomly?Support


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  1. Gink

    Gink Well-Known Member This Topic's Starter

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    Ugh.... Have had this phone for just a couple hours and as I was getting it set up I noticed that the back button started acting up. Randomly the haptic feedback on it is weak, only about half strength. Anyone else have this problem? Should I exchange it?
     

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  2. saps

    saps Well-Known Member

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    If its genuinely defective yes absolutely exchange it. Spend a minute making sure its actually defective of course
     
  3. Gink

    Gink Well-Known Member This Topic's Starter

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    The problem is that it's not consistent. It happens once every 10-15 presses or so but the vibe is almost non-existant now when it does happen. Just wondered if this was a known issue or if it's just me - I seem to have rotten luck with cell phones sometimes.
     
  4. mastamoon

    mastamoon Member

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    Mine has this "issue" also.. I think its due to the software laginess of the phone though, not so much the hardware. I will have to do multiple presses on a button which dont translate to anything on screen.. then after a few seconds.. all of the commands happen. So its like the phone is picking them up.. but the OS just cant keep up sometimes.

    Come on FROYO!
     
  5. Gink

    Gink Well-Known Member This Topic's Starter

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    I have that problem occasionally too but the weak vibe is what's bugging me. I can understand a bit of software lagginess but I don't expect a brand new phone to have HW issues. Are you vibes weak too or just laggy?
     
  6. mastamoon

    mastamoon Member

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    I have felt a week vibe here n there, but usually corresponds to this button lag also.. Either a weak vibe or nothing when the phone is "locked" up.

    Really like the phone.. minor annoyances are a shame.
     
  7. Gink

    Gink Well-Known Member This Topic's Starter

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    Hmmm. Not sure what to do about a replacement then.

    If someone knew for sure that this is just a SW bug then I'd be content to deal with it until the update comes.... If it's HW I'd just as soon get it replaced ASAP.
     
  8. Gink

    Gink Well-Known Member This Topic's Starter

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    I just called Best Buy to discuss this issue - seems like something they've heard before. He said to bring it back and they'll swap it for me. I think that's what I'm gonna do.
     
  9. saps

    saps Well-Known Member

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    Good move. If the second one has the same issue for you, you're either unlucky or its literally a you issue. :p All jokes aside I cannot say I can confirm the problem you were experiencing on mine. Hopefully your replacement is trouble free
     
  10. Gink

    Gink Well-Known Member This Topic's Starter

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    Thanks saps, I just hope the replacement doesn't have any other issues. *crosses fingers*
     
  11. glroze

    glroze Well-Known Member

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    i think it's lag, my vibrant does the same thing as my fascinate.....you sit there hammering on the back button and nothing happens for a few seconds, then all of a sudden the os will catch up to all the button presses, lol, and you've backed completely out of whatever you were doing....especially noticeable when you've just gone back 5 pages in the browser.
     
  12. Gink

    Gink Well-Known Member This Topic's Starter

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    Wanted to update this thread....

    I took the phone back to Best Buy Monday night. As I was waiting for a CSR to exchange my device I wiped the phone. When it booted back up I was not able to duplicate the weak vibe issue when pressing the back button. I played with it for a good 10 minutes and it never happened in the store. The CRS guys suggested that perhaps a wipe fixed it and I would be good to go.

    Well, lo and behold, after setting everything up again the weak vibe on the back button is back. It has even happened a couple of times with the menu button. It's totally intermittent but if I go into my email and then into one of my email inboxes I can usually duplicate it.

    I get that it could be a SW issue but I just don't see anyone else mentioning it here on the boards and that leads me to wonder if I just have a bum device. Or maybe you all have haptic feedback turned completely off?

    What do you guys think? Take it back and show them again before I wipe the device or deal with it until 2.2 comes?
     
  13. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    I've tested this many times. It turns out that I was moving too fast to use the back button; a pause of about a full second or two prior to the first press of the back soft key and the issue went away, and I've not seen it since using that method.
     
  14. Gink

    Gink Well-Known Member This Topic's Starter

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    I will test this theory, Frisco. Thanks.

    Just to clarify, this is not a lag or a hesitation of the device...I have that with some of the other buttons. This is a physically weak vibration when the button "engages." 70% of the time it's fine, the other 30% is weak. I guess if it's a software issue then I'm just surprised I'm the only one noticing.
     
  15. Gink

    Gink Well-Known Member This Topic's Starter

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    Okay Frisco...

    I just went into my K9 email. Opened one of my accounts. Waited about 3 seconds and hit the back button. I could barely feel it. Like I said....I don't think this has anything to do with trying to move too quickly or typical device lag.
     
  16. Gink

    Gink Well-Known Member This Topic's Starter

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    I just tried it with another application - same thing.:(
     
  17. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    I still can't replicate it, Gink.

    I remember the day I was testing the device before I left the store (my habit after purchase, to use it for a bit after some configuration here and there prior to walking out with it) I found the little buzz to be weak or not there at all if I went too fast on the soft keys.

    So I slowed down just a bit and as I say, no issue. I tested that a few more times over the days of first having the Fascinate. The pause is only about a full second between back to back movements coming out of the browser, for example.

    It sounds like you have a different issue, and those who are advising you to have it looked at are right, if it's a deal breaker for you.
     
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  18. Gink

    Gink Well-Known Member This Topic's Starter

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    Thanks Frisco. I just wanted to make sure it was a legit issue before I took it back to BB again. They all snickered at me on Monday and teased me about it since I couldn't replicate it after a wipe. (Is that cuz I'm a girl? I dunno....) Anyway, I certainly don't want that to happen again. Sounds like this issue is unique to my device.

    I can replicate it reliably now by going into OI File Manager. I just open it up, wait a second and then hit the back key. You can barely feel it. It's not a huge deal but I'm a bit OCD about this kind of stuff. If I pay that much for a new device I want it to work right. KWIM?
     
  19. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    If it's happening in only one or two apps, I'd have a look at what's going on in the background of those apps and whatever services have to run for those in particular.

    Perhaps a simple reconfiguration or replacement of those apps would do the trick.
     

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