Anyone else having trouble with Sprint's EVO rebates?

Discussion in 'Sprint' started by KAuss, Aug 1, 2010.

  1. KAuss

    KAuss Well-Known Member
    38

    Jun 18, 2010
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    So as some of you know we have 5 EVOs in the family, and the first 3 were purchased with pre orders. So now it's about a month and a half and Sprint has replied back multiple times about denying the rebates that were sent in because they "can't read the numbers."

    It's complete BS cause the person that filled out the rebates for us was the manager at the Sprint store.

    Not only that, but we've also re-sent / faxed copies as well, all of which returns the same stupid excuse.

    The customer service numbers they keep giving to people who have these issues are all automated and believe it or not one of them is even showing that their automated lines are CLOSED!!! Uh... WTH?

    Anywho, you guys having the same issues? I'm gonna storm into Sprint and run amok up in there and just rip a new one or a couple of new ones if they don't get this fizzixed with the quickness!!!
     

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  2. italianwjt

    italianwjt Well-Known Member
    38

    Jun 26, 2010
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    Still waiting in mine
     
  3. axisofoil

    axisofoil Well-Known Member
    48

    Jun 4, 2010
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    Rocket Scientist
    mine is supposedly in the mail.
     
  4. EasyEEE

    EasyEEE Well-Known Member
    68

    Jun 4, 2010
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    Military Pilot
    Mobile, AL
    I bought through BB for this reason.

    About 3 it 4 year ago I didn't get rebates on 2 phones. By time I called rebate center, they said it was to late to attempt to reclaim. So, I figured I could get a new phone whenever. About 8 months later, my wife's phone kept messing up, we didn't have insurance, so I sent her to get a new one (i was out of town).

    Sprint gave my wife a hard time at the store. I called up Sprint and told them I was cancelling by 3 line contract. I was quickly transferred.to retention where they credited my account the $200 and sent me 3 phones of my choice.

    I know that doesn't help you, but maybe it is an option if things don't work out.
     
  5. italianwjt

    italianwjt Well-Known Member
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    Jun 26, 2010
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    I just checked again, mine is in the mail.
     
  6. s4pat

    s4pat Member
    5

    Jul 3, 2010
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    mine was denied b/c i didnt keep the same phone number on it...uhh, i ported a number over from ntelos. i have to call tomorrow to see if they will correct.
     
  7. jason.sgtski

    jason.sgtski Well-Known Member
    26

    May 21, 2010
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    telecom specialist
    aberdeen md
    Sorry to hear about your rebate issues. im with easyeee, i went to bestbuy exactly because of this. I dont believe in rebates, i avoid them anyway i can.
     
  8. R1_Rydah

    R1_Rydah Well-Known Member
    38

    Mar 29, 2010
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    MD
    co-sign on the buying from Bestbuy or other retailers other than Sprint... Sprint gave me the run around on my rebate for a treo755, a call to retentions solved the problem, but from that point on I decided to NEVER deal with Sprint's M-I-R program ever again...
     
  9. jcthorne

    jcthorne Well-Known Member
    38

    Jun 4, 2010
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    Houston
    Sprint gave me one excuse after another on my EVO rebate. Never again. My wife's is comming from BestBuy. Picking it up today with instant rebate.
     
  10. RoboMonkey

    RoboMonkey Well-Known Member
    143

    May 12, 2010
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    How can you check the status? I never received the rebate for my wifes Hero its been like 8 weeks.
     
  11. pgus13

    pgus13 Well-Known Member
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    Jun 3, 2010
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    I have always gotten my rebates within 6 weeks. The only reason I went thru BB was the preordering, which the Sprint Store claimed they knew nothing about.
     
  12. Kevin C

    Kevin C Well-Known Member
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    May 17, 2010
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    Not sure why it would take a couple of weeks for the mail to get the check to me, but here is my rebate screen...mailed to Sprint around 6/12...and I have also never had any problem with a Sprint Rebate...probably received 15-20 over the last 6-7 years.

    Tracking Results: Status Detail

    [​IMG]




    Offer: $100.00 Check Date Received: 06-20-2010 Status Detail: Your rebate is approved and a check has been issued. You should expect to receive your check on or before the date listed below. Thank you Rebate Check #: 27579184 Expected Delivery Date: 08-15-2010
     
  13. antonio8

    antonio8 Well-Known Member
    18

    Jun 14, 2010
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  14. NeoEVO

    NeoEVO Well-Known Member
    63

    Jun 6, 2010
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    .
    I had three rebates pending and watched their status online regularly. One day I discovered all three rebates were declined. I called Sprint and was told all rebate submissions are automatically declined because they don't know if the customer is going to keep their new phones beyond the 30 day trial period. After 30 days the rebates are reinstated and the process starts over again.

    I've been going through this B.S. with Sprint every two years (dread that it could be every year now that they invented "Sprint Premier") and really thought this was the year I would sprint away from these bastards. But the EVO sucked me back to the Sprint vortex.
     
  15. Kelita

    Kelita Well-Known Member
    53

    Jun 12, 2010
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    Female
    Arizona
    Sent my rebate form in 6/5/2010 and checked yesterday and it said to expect it in the mail by 8/11.
     
  16. KAuss

    KAuss Well-Known Member
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    Jun 18, 2010
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    Dang does anyone one with previous problems actually have any way to deal with it? Outside of playing this automated call center loop?
     
  17. Tre Lawrence

    Tre Lawrence Well-Known Member
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    May 24, 2010
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    Yes, call, and get it fixed. They used the port as an excuse with us.

    They stalled mine three times (on wife's Hero). Took constant emails and a call to get it.
     
  18. 81_

    0

    Jul 6, 2010
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    brutally slow. they recieved mine on the 13th of july...still pending

    [​IMG]
     
  19. TheBarron

    TheBarron Well-Known Member
    16

    May 7, 2010
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    Got 4 rebates in the mail just the other day. All were ports, no problems, although we did wait until after the port to fill in the rebates.
     
  20. 81_

    0

    Jul 6, 2010
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    [​IMG]

    Date Received:07-13-2010Status Detail:Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you
     
  21. Rigmaster

    Rigmaster Well-Known Member
    143

    May 4, 2010
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    Got my check for the 2 Evos I bought last week. Check dated 7/29, check received 8/5. No problems with submitting, and it arrived during week 7 from my submission date. Worked better than any other MIR program I've ever used and was easy to track online.
     
  22. Tre Lawrence

    Tre Lawrence Well-Known Member
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    May 24, 2010
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    Still don't get why it takes so long....
     
  23. BenChase7

    BenChase7 VIP Member
    VIP Member
    213

    Jun 16, 2010
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    Male
    RN
    Phoenix
    Since the phone is subsidized they need to make sure you dont jump ship before they send you 100bucks. Sprints rebates seem to be on par with the rest of the industry... 6-12 weeks.
     
  24. Tre Lawrence

    Tre Lawrence Well-Known Member
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    May 24, 2010
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    Makes sense... 30 days is key. Thanks...
     
    BenChase7 likes this.

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