When I bought the phone about three weeks ago, I was excited. Now after three weeks of screwing around with Kies, getting various messages when I try to just hook up the phone as an external device (bypassing Kies)such as SD Card needs to be installed, can only open from idle screen to nothing at all. What a pain in the ***. It seems like it is a major hassle to do anything with this phone. Trying to add music, pictures etc. is just a joke. I am sorry but I don't hold much home that the 2.2 promised update (yea right, now they are talking mid to end of December) is going to fix anything. Initial reports say it is just creating more problems. So caveat emptor. Sit on this piece of crap for three years. I guess I should have bought an Iphone at least it is properly tested and supported.