Anyone had luck getting early upgrades?


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  1. FrayAdjacent

    FrayAdjacent Well-Known Member This Topic's Starter

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    I've heard on another forum that a guy and his wife were only 10 months into their 2 year contract, and VZW let them upgrade to the DX for the $199 price.

    I SO want to do that if I can get that deal. I switched to VZW in December, so I'm about 8 months into my contract now.

    Think I have a snowball's chance?
     

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  2. mikeydooodie

    mikeydooodie Well-Known Member

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    I'm 8 months in and have been denied numerous times. I've taken a break from calling but I am going to start again Monday. Find out what he said to get them to give TWO upgrades. I have 2 lines but only 1 is available for annual upgrade(November 22) and my NE2 is July 2011 for both.
     
  3. FrayAdjacent

    FrayAdjacent Well-Known Member This Topic's Starter

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    He said his wife called... hehehe. Maybe she's persuasive...
     
  4. tdse

    tdse Well-Known Member

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    My upgrade was November of this year, and I got the upgrade - no questions, no argument.

    Edit - And I didn't call, just did the whole thing online.
     
  5. ekyle

    ekyle Well-Known Member

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    My 1yr was also in Nov. No problems here, I just called and they moved my date. I immediately ordered the phone and had it the next day. All was good.
     
  6. FrayAdjacent

    FrayAdjacent Well-Known Member This Topic's Starter

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    I know people that had an upgrade date THIS year can upgrade early... but my upgrade date isn't for another year...

    I can has X?
     
  7. lamoglinsgal

    lamoglinsgal Well-Known Member

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    My annual upgrade isn't until February. I emailed VZW about my upgrade dates and upgrading two lines on my account to either the X or Incredible. (Had a Droid and a Blackberry.) They emailed me back with my upgrade dates, and said if I wanted to purchase now, I could at 35 percent off of retail and no change in my contract or upgrade dates. That was good with me. Cheaper than eBay with a warranty and insurance.
     
  8. mikeydooodie

    mikeydooodie Well-Known Member

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    They offered me that too and told me to call and I called left messages and no one called me back. What was the final price with 35% off?
     
  9. lamoglinsgal

    lamoglinsgal Well-Known Member

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    $380-ish with tax. It takes $200 off of the retail ($569) price.
     
  10. Necronius

    Necronius Member

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    My contract was supposed to end in december, and my new every two was up on august 4th, and was able to upgrade the day after it was released. I didn't get my $50 NE2 discount initially because the rep in the store didn't think they could do it, but after i got the phone i emailed vzw support about it and received a phonecall the next day saying they had just credited my account for $50. I was told however that the early upgrade offer was instore only, so if your contract isn't up yet you'll have to go in to get it.
     
  11. ekyle

    ekyle Well-Known Member

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    I did mine online. The CSR told me I could. I ordered it on release day and received it the next day.
     
  12. paulney

    paulney Member

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    My upgrade date was in March 11. We have 2 lines, and the second (primary) line also had an upgrade date sometime in early 11. They let me upgrade for $20 using primary line's 'new every 2'. But then, to compensate me for $20, rather than just pay them to Verizon, I got a gel case and screen protector for free.
     
  13. OrderFromChaos

    OrderFromChaos Well-Known Member

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    I still had 6 months left on my contract and was able to upgrades both of the phones on my account.

    I first tried calling Verizon CS and asking about the upgrades since my account showed the primary line qualifying for the discount. I was informed that only the primary line could get the discount and that there was nothing the CSR could do for me since that's how their corporate system works. What she did suggest was to go into one of the Verizon Wireless stores and speak to them, since they're on commission and have more leeway on pricing and upgrades. After getting off the phone with the CSR I drove down to the store and they upgraded both lines with the discounts without any issues. But there were two catches, I had to pay an early upgrade fee (I think around $20 - $30) and the second line did not qualify for the instant rebate, but did get the mail rebate.

    Hope this helps.
     
  14. maquina

    maquina Well-Known Member

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    In late September I would have been one year into my two year contract, but I called Verizon anyway and the customer service rep told me that I qualified for their promotion where I could upgrade to any smart phone at the discounted pricing even though I already owned a smart phone. I was also told that I could do this with all of the lines on my account even though I was the primary line on the account.

    So I ordered the DX for 199.00 including the instant rebate and all I had to do was sign my life away for another 2 years. No problem it's not like I'm headed over to AT&T any time soon.
     
  15. tdperry

    tdperry Well-Known Member

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    My 1 year was in September. Went and upgraded but HAD to do a 2 year contract. That chapped my a*s so I took it back. Went back in today and just ordered it and am going to do non-contract price, that way I won't be locked in any longer on that line and if something comes out really juicy in the next several months I can still upgrade and sell my HTC Inc or the Droid X.
     
  16. mikeydooodie

    mikeydooodie Well-Known Member

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    im gonna call monday and see what happens
     
  17. ekyle

    ekyle Well-Known Member

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    They always let me upgrade halfway through my two year contract. The two-year i signed was just an extension of the on i'm already in.
     
  18. FrayAdjacent

    FrayAdjacent Well-Known Member This Topic's Starter

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    Thanks guys, still seems like conflicting info on whether or not I'd be able to upgrade early. I'd hit 1 year in December. Some people seem to have been able to do it by calling, some only got a discount off of the full retail price, and some had to go to the local store.

    I'm going to have to wait until later in August to try, had to buy a new lawn mower a couple weeks ago, so that ate into my fun money for the month.
     
  19. mjblaurock

    mjblaurock Member

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    Hello all. Brand new to the forum and to Android. Just got my X today and thought I would share with you guys my experience with Verizon and early upgrades. I signed up with Verizon When the Storm 2 just came out, so late October, early November of last year. On the 22nd of this month, I called to ask a question about billing and was offered a full upgrade to both me and my wife's lines. I was told that we were "targets of a campaign", whatever that means. I was not about to argue how I got the upgrade but I am curious about what this special campaign is and how others can possibly take advantage of it. I have been a customer for less than ten months and my upgrade was not scheduled till June of next year. Anyone else have a similar experience? I am located in Portland Oregon in case anyone was wondering.
     
  20. mttfrog13

    mttfrog13 Well-Known Member

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    i told verizon my phone was broken and that i was gonna switch carriers if i couldn't get a new phone for the upgrade price. first they offered a 'basic' phone for free. I said hell no i don't want a POS phone. Then they said I could get some of the cheaper phones for the upgrade price but I would have to start a new 2yr contract. I told them I wasn't going to get stuck on a phone i don't want for 2 years. So they finally let me choose any phone for the upgrade price. The was back in may after the launch of the droid inc. My upgrade was supposed to happen until august.
     
  21. diabolicalism

    diabolicalism Member

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    I signed up just so I could post in this thread. I'm still a storm 1 user. I bought two of the "iphone killers" from verizon and have been trying to get them to give us an early upgrade for not only the primary line but the secondary (the wifes #) also. We're on our 19th month and they finally agreed to let us early upgrade the second line. I've tried emailing, talking to numerous reps on the phone numerous days and numerous times, I've asked for managers, hell, I even threatened to leave!

    Nothing has worked.

    Line one (primary (mine)) was eligible for an upgrade one year into the two year contract but I couldn't do that to my wife who was having the exact same problems I was having with my storm and not upgrade her at the same time. I would feel horrible, and that's what I told Verizon. Still, they wouldn't do it. We're used to losing our contacts weekly, constant battery pulls, bi-weekly wipes and reinstalls, hybrid OS's and their own problems.

    Imagine my frustration when I read in here that people are getting upgrades for multiple lines only months in. I asked verizon how some people could be offered an upgrade or straight up switched phones or upgraded to the storm 2 and they responded with "some people pay their bills on time, alot of things are taken into consideration." We never missed one payment, the payment was always in full and always on or before the due date. Our account is impeccible. We're not heavy users (we're storm 1 users, damn thing doesn't work half the time.) This just chaps my ass..!!

    I lurk in this site often, reading, wishing, comparing but I'm unsure if I'll ever sign another two year contract with verizon again. I could purchase the phones outright but I doubt it will put me in a better position to receive better customer service. I don't really know what to do. It dawned on me for them it would be cheaper to let me early upgrade now rather than pay me the 100 ne2 and wave the $60 etf. This is business, I guess..

    Thanks for letting me rant.
     
  22. mikeydooodie

    mikeydooodie Well-Known Member

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    I agree it burns my balls as well. It all depends on who you talk to. I'm trying all next week until I get what I want
     
  23. OrderFromChaos

    OrderFromChaos Well-Known Member

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    I would strongly recommend going into one of the stores and asking the sales people there about possible upgrades. It seems that the stores and CSR's on the phone have different systems and can do things that the other cannot, i.e. the CSR on the phone could not help me with upgrading my second line but the store had no problem with upgrading my second line and getting the discount.
     
  24. diabolicalism

    diabolicalism Member

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    Damn right it burns my balls.

    The stores locally just blow you off. That was the first place I went to see what could be done to help us out of the storm 1's. The only thing they said they could do was to offer warranty replacements, which they had on hand, and alot of them. The only option was to buy a phone outright, used or deal. We chose to deal but now that we're getting closer I find myself getting ancy. We will not make the same mistakes however.

    It's unfortunate that carriers don't use the same network. It's unfortunate that we put them in a position to charge whatever they want and offer horrible customer service all the while keeping us locked in for two years on a contract. If we had devices that could switch from ATT to verizon and then to t-mobile and us cellular, we'd see a huge jump in customer service, and prices of monthly service fall. The flip side of this is you pay full price for your device, however, it's a one time fee and your service provider being held accountable is (in my opinion) worth the extra cost up front. This provided the devices are worth a shit in the first place (I'll never own another blackberry!)

    So I guess where I'm rambling to is I'm considering buying phones outright, not being in a contract but the reality of it is is it doesn't really get you anywhere. It's not adventitious because I can't get pissed off about something on the service end and threaten to leave verizon and switch to att even though there's no legally binding contract. Thank you, FCC. You (fcc) could have guaranteed we the people had a decent shot by forcing them to use the same network. You could guarantee now that we are put back in control by forcing devices to be allowed on all networks.

    Release all carrier phones NOW! Lets cut the bullshit and let these corporations duke it out with cheap service and good customer service already. Lets make them accountable for their network, their customer reps and their devices. Lets let the people decide, for themselves, rather than a company deciding for us.

    One more thing the storm did for me was made me a firm believer that if you're going to lock someone into a two year contract for service you need to provide support for your sanctioned device for the entire length of contract. No more of this, "oops, we ****ed up and gave you a shitty device that doesn't work worth a damn so your options are to deal with it or get a new device! Oh, and btw, sign another two year contract with us please..?" They ditched us storm 1 users and swept us under the rug then turned around and asked us to buy a storm 2. Pricks!

    And do not get me started on device makers telling you what you can do with your device and what you can't after the point of sale. We're not renting it from you, we own it and this is America! We should be able to do what we damn well please. Don't tell me what I can or cannot do. This is one more thing that's kept me from getting new devices...

    rawr
     
  25. famac!

    famac! Well-Known Member

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    I tried a few days ago. No dice. Next, i will send an email. I am an original droid user.
     

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