I recommended this phone to my Treo-toting friend as his first foray into Android. He loves the phone, but has had several problems. His initial phone's screen would turn off just after he turned it on, and several times a day he would not get emails. He would then pull the battery, the phone would reset, and all his emails would come flooding in. He replaced that phone with another new one, and while the screen doesn't turn off anymore, he is still having the same email problem. Also, he had a text thread that disappeared, and when he began a new text to that person, the old thread came back with another contact's name attached to it! He checked the information in both contacts, and it was correct. Level 2 tech support didn't know anything about the Pro, and could only suggest a hard reset. Any thoughts?