Ladies and gentlemen if you are having problems with your new HTC Evo please go to where you got it or directly to Sprint as I did and GET A NEW ONE!!!!!!! Its a brand new phone problems are going to exist as it is the nature of ANYTHING this new and advanced. While TRUST me I understand the frustration of paying this much for a new phone and having to take it back for lack of a better word sucks. But hey could be worse, like them not taking it back, then your screwed. Bitching and whining on a forum how much HTC blows etc etc helps none of us. I had 10 Blackberry Curves sent to me by Sprint when they first came out and holy crap each one they sent was worse then the other until one day I finally received one not built on a friday, quality control? These things are pumped out like eggs in a hen house are you kidding me? If you have an issue ANY issues with it bring it up to Sprint and HTC if WE dont say anything trust me they wont DO anything. Even if you keep it make Sprint and HTC aware to cover your as* down the road. And PLEASE get the $7.00 insurance from Sprint, why would you not? Dont put the condom on if your not going to ****! And if you think this HTC has issues look at the iphone forums when that thing was released, iphone fanboy's STFU really. With that said godamn I love this can I call it a phone? Hands down the best SMARTphone to date, period. Despite its small issues once I root this damn thing "The World Is MINE!!!!!" I have the grounding issue and I just called Sprint as I ordered mine online June 4th and a new one has already been processed and ships later today.