Apps keep closing/crashing - help please!General


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  1. zpants

    zpants Member This Topic's Starter

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    Hi everyone,
    I have read a number of the posts on this board and tried to condition my new phone for best battery life, etc. and haven't added many apps yet. However a few of them keep crashing ALL the time and it's really annoying. Particularly Google Talk and Gmail, the native apps that I didn't install. I will open them up, press one button (on an email or a name) and then it will just close back to the home screen. It will do this five or six times in a row before it lets me use the app. I have been using task panel but have both apps on the "ignore" list so I don't think that should make a difference, and come to think of it it did that before I installed task panel. The phone is literally three days old.

    Help please!

    Thanks a lot,
    Laura
     

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  2. dawnstacie

    dawnstacie Well-Known Member

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    I had this same problem. You have to do a factory reset. My phone works perfect now!
     
  3. zpants

    zpants Member This Topic's Starter

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    well that's a bit of a bummer (since my last ERIS died and i've already lost all my settings once).

    how do I do that? and is there a way to back up my settings and things first?
     
  4. dawnstacie

    dawnstacie Well-Known Member

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    Your contacts should all be backed up in google. My contacts came right back and they were even synced with facebook. I would write down all your apps, I lost mine, but it took 5 mins to bring them all back.

    Settings//security///data factory reset
     
  5. ludist210

    ludist210 Well-Known Member

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    Welcome to the forums, Laura! Sorry to hear about your phone.

    Be careful with the factory reset: my phone would not make or receive calls or texts when I did that. I had to sit on the phone with Verizon (using my wife's Eris) for an hour to get my settings fixed.

    Menu > Settings > Security > Factory Data Reset

    This may be the best way to do it (I did it differently, probably why I had problems). Back up all of your contacts (if you have a Gmail account, it should have been done for you...just check your Gmail account on a computer first). If that doesn't work, well...do you have a Verizon store nearby?
     
  6. dawnstacie

    dawnstacie Well-Known Member

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    After you do this, it asks you to call a verizon number to re-activate it. Follow those steps, too.
     
  7. zpants

    zpants Member This Topic's Starter

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    will this wipe my SD card too?
     
  8. OfTheDamned

    OfTheDamned The Friendly Undead VIP Member

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    No, the factor reset will only effect the phone. Your SD card will be fine.
     
  9. zpants

    zpants Member This Topic's Starter

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    ok done - so far so good! thanks everyone :)
     

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