I had to restart as the bottom ribbon disappeared. I held down the vol + and started it. I have tried every single option, including reformatting the drive and I keep going back to that screen. If I attempt to start normally by just pushing the on button, nothing happens. If I hold it down for the 10 sec it goes back to the recovery screen. Any ideas? I really like this little thing, but I've only had it a week and already this kind of problem - maybe something I'm doing. Anyway, I think I'll return it (if Staples will take it back) and maybe try another one? Of course Amazon just shipped my new 32 micro card, cover, and screen protector for it.