Are all these hardware issues with the EVO eligible for repair/replacement by HTC or Sprint?Support


Last Updated:

  1. tracerit

    tracerit Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    638
    Likes Received:
    42
    Love the EVO but I'm concerned with the following issues:

    1. wifi strength - an issue now because i haven't activated the phone yet, but when i get cell service it'll be fine i'm sure

    2. glass separating - don't have it but users are saying it's the adhesive underneath and that it might wear off after use

    3. grounding issue - just found out about it today in the news, not a big concern but i will be using the phone as a nav unit when my mount comes in so i can't test this.


    i only have 2/3 of the problems but who knows what i might run into a month or two from now when my 30 days are up. just wondering if these are problems that HTC or Sprint will find eligible for a replacement phone in the future.
     

    Advertisement
  2. wwrad

    wwrad New Member

    Joined:
    Jun 3, 2010
    Messages:
    4
    Likes Received:
    1
    The phone comes with a 1 year manufacture warranty, I had to replace my pre numerous times because of build issues. I just walked into my nearest sprint store told them what was wrong and they ordered me a new one and I usually had it the next day.
     
    tracerit likes this.
  3. tracerit

    tracerit Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    638
    Likes Received:
    42
    did you have the Sprint TEP service? I'm wondering if I should get it or not.
     
  4. sikclown

    sikclown Well-Known Member

    Joined:
    Nov 21, 2009
    Messages:
    1,910
    Likes Received:
    965
    I have always had the TEP service and it has paid off. It covers everything for 7 per month so you figure you pay 84 bucks per year to replace your phone often for free but in the case of water damage, left, or loss a $100 deductible is applied but still cheaper than buying a new phone. Don't worry about issues you do not have yet and may never have. If you do get the issue of screen separation it is covered for the first year. I have had zero build issues and even if my WiFi looks like it has a weak signal sometimes (0 bars, just a dot) it still flys on the internet and speed tests are well over 14000 Kbps with zero drop off
     
  5. apocalypse_later

    apocalypse_later Well-Known Member

    Joined:
    Jun 9, 2010
    Messages:
    112
    Likes Received:
    11
    Seconding the wifi issue. Even with no bars, just a dot, I'm getting speeds that exceed my internet connection. I think its just how the wifi strength is displayed. Wifi range is fine from my informal testing (same as 3GS).
     
  6. akayareal

    akayareal Well-Known Member

    Joined:
    Apr 12, 2010
    Messages:
    63
    Likes Received:
    7
    With a smart phone, TEP is a must. When your 30 days are up, almost anything can happen to the phone from hardware to software.

    On top of that, as good as HTC phones are, they always have a good amount of problem units out the gate. So if your a early adopter (got one in the 1st few weeks) than you should understand there is a good chance that you may run into problems.
     
  7. sagedil

    sagedil Well-Known Member

    Joined:
    May 1, 2010
    Messages:
    796
    Likes Received:
    178
    Excuse me??? From what you said, you have None of these issues. You haven't even activated phone so don't know about wifi. You said your screen isn't an issue. And you just found out about grounding issue by reading.

    Then go on to say you have 2/3 of the problems??

    Wow.
     
  8. BetterMost

    BetterMost Banned

    Joined:
    Apr 25, 2010
    Messages:
    1,066
    Likes Received:
    119
    The warranty is from HTC but Sprint does the exchanges as an agent for HTC.
     
  9. Dracostian

    Dracostian Active Member

    Joined:
    Jun 6, 2010
    Messages:
    31
    Likes Received:
    4
    I don't think this is an actual issue. I was complaining to my brother about my Wifi signal always being low and he pointed out the threads online about it possibly just being an icon issue. I tested the Wifi connection when it was showing 2 or 3 bars and it was as fast as when it said 5 bars. The only time I notice a drop off was at 1 bar, and even then it was pretty darned quick.
     
  10. tracerit

    tracerit Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    638
    Likes Received:
    42
    With WiFi analyzer I get a fairly weak signal at -70db while I'm 5 feet from the router. WiFi is still fast though but that speed and signal does drop significantly when I move to the next room. My touch pro 2 behaves the same too but that phones WiFi is so slow anyways. My laptop picks up a better signal but its a bigger device?
     
  11. tracerit

    tracerit Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    638
    Likes Received:
    42
    What's your problem here? To can use WiFi without activating the phone on Sprint. The grounding issue exists when I'm using the phone on my bed. So what are you talking about? Lol
     
  12. finndo77

    finndo77 Well-Known Member

    Joined:
    Jun 1, 2010
    Messages:
    860
    Likes Received:
    107
    not sure exactly what people mean by grounding issue, if they are talking about the phone not working if you are not holding it, I know several people with the Evo, and none of us have had this issue. (several = 6 and all purchased from different locations in the same 50 mile radius)

    I do have the wifi icon issue, although I get fantastic throughput (again as mentioned by someone else, better than my wired network through the same router, sometimes), I used the network discovery on the strength meter (very awesome) and I get -92/-93db everywhere in the house (3 stories, router is on main floor in a closet under the stairs) including standing 2 feet away from the router with no physical objects between it and my phone.

    I do have the glass issue and will be checking with a couple of the others I know in the area tomorrow to see if they are as well. My glass is not too bad, flush instead of recessed, but the light leakage can be seen in a well lit room.
     
  13. tracerit

    tracerit Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    638
    Likes Received:
    42
    it's mainly the top portion of the sceen that doesn't work when you experience the grounding issue. it makes it a pain to try to pull down the notifications. try placing the phone on your bed and pushing down and try to pull the notifications bar.

    as for the glass issue, is it only when its bent, or does it just pop up by itself?
     
  14. kiz88

    kiz88 Well-Known Member

    Joined:
    Jun 11, 2010
    Messages:
    176
    Likes Received:
    22
    Just ordered my replacement from Sprint. Grounding issue.

    He who hesitates masterbates, well virtually anyway.
     
  15. Crash

    Crash Well-Known Member

    Joined:
    Jun 9, 2010
    Messages:
    64
    Likes Received:
    7
    I thought this grounding issue was in all of the EVO's. Won't your replacement EVO have the same issue? I have not heard of HTC addressing any issues up to this point regarding screens, grounding or otherwise.
     
  16. mcbtrain929

    mcbtrain929 Well-Known Member

    Joined:
    Nov 5, 2009
    Messages:
    925
    Likes Received:
    129
    thats what i thought too. i have this, but dont plan on replacing it. only time i experience it is when i'm too lazy to touch the phone with my other hand (phone on the table and i only have 1 free hand, trying to scroll a webpage down when its on its kickstand, etc.). if the glass thing becomes an issue, then it'll go back.
     
  17. Stormin

    Stormin Well-Known Member

    Joined:
    Dec 7, 2009
    Messages:
    155
    Likes Received:
    2
    My head phone jack doesn't work. Just static. Bluetooth head phones work fine. Probably should get a replacement before the 30 days is up.
     
  18. MikeGi

    MikeGi Member

    Joined:
    Jun 9, 2010
    Messages:
    8
    Likes Received:
    1
    Not all have the issue, mine and many others are just fine
     
  19. kiz88

    kiz88 Well-Known Member

    Joined:
    Jun 11, 2010
    Messages:
    176
    Likes Received:
    22

    The grounding issue is not on all Evo's, I just got my replacement today and it works on all surfaces unlike my first one with the grounding issue.
     
  20. Crash

    Crash Well-Known Member

    Joined:
    Jun 9, 2010
    Messages:
    64
    Likes Received:
    7
    .....interesting. I figured they would all be the same until the issue is resolved at the mother ship.
     

Share This Page

Loading...