After calling a week ago on my broken Incredible (water damage arghhhh!) and only being offered the options of a Motorola Droid X, Samsung Fascinate or HTC Ares -- I called this morning and was offered an Incredible 2 for replacement! Still hesitated at first -- I will really miss the Incredible 1's trackball -- but happy to be back with an Incredible phone! On my first call, I had complained my way to Advanced Customer Care with no results. They told me the Incredible 2 to Incredible was not a "comparable phone". This time around the first person I spoke with got me the Incredible 2! Hope your results are the same!