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Asurion has no more incrediblesGeneral

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  1. Joe_T

    Joe_T Member

    I just got a replacement DI1 today. Was pretty happy about it, but the screen was buggy and when I did a battery pull all my homescreens were gone. Called for a replacement and now getting a DI2. Guess it's true that what you get depends on when you submit a claim.

  2. Reverence

    Reverence Well-Known Member

    I had a replacement phone sent to me due to a manufacturers warranty about two weeks ago and received a DINC1.
  3. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    good luck i called about getting a new one for my stolen original but i already got the inc2 so the insurance was no longer vaid lol
  4. holdshort

    holdshort Well-Known Member

    Tried to get a new phone through their online claim page and was DENIED! This is phone #5 or so that has a blown external speaker but the reply was that isn't an insurable issue and it was a malfunction that Verizon has to handle. Well my 1 year warranty is gone so I don't see them doing anything either. I think I will cancel the Asurian insurance, whats the point if they won't trade me out for a phone that works 100%?
  5. ericDylan

    ericDylan Well-Known Member

    you have to call... the online form will always tell you that if it is a manufacturer's defect because there is no where to say that your warrenty is up. if you tell a rep that, they will give you a new phone. All you have to do is pay for the deductible.

    Or you could just break the screen and put that on the form... broke is broke :p
  6. euph_22

    euph_22 Well-Known Member

    Because you have INSURANCE, and not the extended warranty. Do you get mad at you're car insurer because they won't cover you if you're transmission breaks?
  7. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    yay insurance fraud
  8. drdoom

    drdoom Well-Known Member

    To be fair, he is legitimately trying to get a replacement. Isn't his fault he keeps getting defective products.
  9. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    lol i know
  10. euph_22

    euph_22 Well-Known Member

    Not if he's trying to get Extended Warranty coverage when he's just paying for insurance (ok, I don't know if that's the case).

    EDIT: to the OP, many times "blown" speakers just have metal stuck inside then, which you could remove with a magnet and be good to good. If the speaker has actually blown, you can replace the speaker for a lot less than you'd pay for the deductible.
  11. serpentine009

    serpentine009 Well-Known Member

    Ready for this...? My brother-in-law purchased his Inc this past November/December and it was an SLCD. He dropped it about two months ago and shattered the screen. He lived with it for a while until he dropped it again and now it is worse. Well long story short he received his Asurion replacement and it is a hardware version 0002. Now unless I am mixing up my hardware versions, wouldn't this mean he has an AMOLED? Thought that was interesting, and reassuring in case my AMOLED breaks.

    As a side note, my AMOLED Inc (owned since release date) says hardware version 0003...I am contacting the dev of the ROM I am using to see if this is a program issue.

    And lastly, to follow up to the OP that I posted some time ago. My mother-in-law eventually did get an Inc replacement from Asurion.

    Yes, I pretty much put most of my family on Incredibles.

    That's all I got. Thanks for reading.
  12. cjl100gs

    cjl100gs Active Member

    So if you do break your phone how much does it cost for a replacement
    I have heard some people saying that they payed 90 and some people saying 50??
  13. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    its a smart phone and the smart phone deductable is i think 90 or 100 ... the 50 is only for dumb phones if there are anymore still floating around out there
  14. jmar

    jmar Nexican VIP Member

    When I call Verizon to try to get my Dinc replaced am I getting assurion on the line or do I call assurion directly? last time I got my Dinc replaced I dialed 611? Is that the same as dialing assurion?
  15. drdoom

    drdoom Well-Known Member

    I'm not familiar with Asurion, but 611 is Verizon.
  16. 7runx

    7runx Active Member

    When alltell existed, I walked into the store with a broken phone, only to have them comment that I was not elligible for a replacement as I had made 2 claims in the last year and never notified me I would not be elligible for another phone. Yet I was still paying for insurance? Don't buy insurance... Its so much easier to just go out and buy a new/used phone on amazon or ebay than it is to go through 17 god damn refurbished paper weights.
  17. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    Alltell is gone and verizon if different if your paying for it you can get as many replacements as you want
  18. 8.5x11

    8.5x11 Well-Known Member

    Dropped my Dinc Friday night and the screen smashed. Called Asurion this morning and without saying anything they told me "Sir they aren't making Incredibles anymore, will you accept an Incredible2 as a replacement?". Ummmm yeah. I'll have the Dinc2 tomorrow. And about the Deductible... It used to be $50 for ALL phones. At some point in the last 2 years they raised it to $90 but if you insured your phone prior to the rate increase you still only pay $50. So for $50 Im getting a Dinc2 without any hassle.
  19. Crashumbc

    Crashumbc Well-Known Member

    This isn't true. Asurion (Verzon's insurance) Cancels your policy after two claims (within a year)

    Current policy below
    Advanced Devices

    • $6.99 per month per covered device.
    • $99 non-refundable deductible per approved claim.
    • 2 replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year).
  20. Crashumbc

    Crashumbc Well-Known Member

    611 is Verizon's customer support, what you receive through them is usually WARRANTY service.

    A lot of folks get confused when talking about replacing their phones.

    If your phone is under 1 yr and you take it to Verizon with a issue (not "I dropped it") this is warranty.

    If your phone is over a year or you dropped it, lost it, etc. This is insarance replacement. (If you talk to 611 they'll direct you to Asurion's number)
    jmar likes this.
  21. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    Congrats enjoy it
  22. euph_22

    euph_22 Well-Known Member

    While we're being pedantic, if your phone and develops a defect, and you need an Extended Warranty, not just insurance.

    Insurance covers damage from accidents and lost/stolen devices, but nothing that would be covered under warranty.
  23. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    i know i have both the Verizon store where i live dosent even ofter the just insurance its only the extended and the insurance

    anyone else got this this or do you think it is a waste
  24. euph_22

    euph_22 Well-Known Member

    Personally I think all phone insurance is a waste for most users (unless you're at a very high risk of breaking your phone). And I refuse on principle to PAY for warranty coverage after a year for something Verizon is making me take a 2 year contract on.

    But that's just me.
  25. blkbeltkid17

    blkbeltkid17 Well-Known Member Contributor

    i completely agree with you that we dont get a two year warranty is complete crap but i know my track record with cell phones so i just pay the extra and i know between me and my mom the amount of phones we have had thought warranty replacements alone have paided for the the two years we will be on contract and then SOME lol yeah its that bad

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