just wanted to put something up about this. read some terrible reviews about asurion . and was pretty nervous about having to replace my phone after it disappeared Friday night . but I have to say it's a pretty good service ordered my phone on Sunday got it on Tuesday. even spoke to a real customer service rep Sunday AM who actually was very helpful. and amazingly it was all setup and ready to go right out of the box (after putting the sim card and battery in) no activation or anything. there was a 39 dollar deductible. but I did get a newer phone. one thing I did find out is that it seems metro total protection can only be put on the 40 dollar or up plan. also first thing I did after I put my contacts in by hand....DOH!... was back them all up with google. live and learn hahaha.