My Note II shipped with a very small nick in the screen. I went to the store and spoke with a sales rep. She said she couldn't exchange it until tomorrow. I asked her if she could put one aside and she said she couldn't. The manager was outside of the store and I told him my situation and asked if he could put one on the side for me and he said "I'm really not supposed to but I absolutely will for you, we just got them in 5 minutes ago". He went in the back and set one to the side and gave me his card. He just said to come back tomorrow because he couldn't do the exchange until they're released. He was extremely friendly and everything went pretty smoothly. If you have any problems don't hesitate to call your local store!