AT&T Rated Lowest by Consumer Reports


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  1. cshanon

    cshanon Member This Topic's Starter

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    I just received the January 2011 issue of "Consumer Reports" and one of the articles is titled, "Best Cell Phones and Plans."

    Here is a direct quote from the beginning of the article. "AT&T is now the worst carrier. AT&T was the only carrier with scores that dropped significantly in our satisfaction survey of 'Consumer Reports' readers. AT&T is now positioned in last place overall and in almost every market we rate."

    So it is no surprise that we don't have Froyo yet and may not have it for several more months if ever.
     

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  2. northernale1

    northernale1 Well-Known Member

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    thats right never going to get it,, froyo discussion over,,
    its never coming time to move on,,,
     
  3. MassacrMan

    MassacrMan Well-Known Member

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    One more reason I can't wait for my 2 year contract to end so I can switch to someone who actually takes Android seriously, Verizon Wireless.
     
  4. Newskin01

    Newskin01 Member

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    I don't really see how this means we will not get the update. Maybe not tomorrow, but I'm sure we will get it sometime whether that be middle of next year or not. If it's bugging you there are plenty of ROM's out there. :)
     
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  5. Kelmar

    Kelmar Done by choice VIP Member

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    Please remember that this is a FAMILY FRIENDLY forum and that language should be kept appropriate. :)
     
  6. RavenFox

    RavenFox VIP Member VIP Member

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    I'm not surprised at all at this. Iphone has destroyed their business because they wanted to be greedy and in doing that Android's best has gone to many of its competitors. I remember when AT&T had the best phones. They still bend over for RIM when BETTER phones exist. Now that Consumer reports has send the shot across their bow lets see how they respond. The company needs some serious restructuring, they are obviously out of touch these days.
     
  7. rocketcuse

    rocketcuse Member

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    People still read Consumer Reports? I find them just as bad as the tabloids. Sure AT&T has/have issues, but IMHO I think most of the poor surveys is due to the iPhone delays...such as the tethering stuff.

    Froyo is not an AT&T issue, it's a samsung issue. So going to Verizon isn't going to change if you get a Samsung device.
     
  8. sremick

    sremick Well-Known Member

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    AT&T is so in-bed with Apple over the iPhone that they've tried to milk this relationship to the maximum to the detriment of all their other phones and platforms.

    The iPhone is certainly still popular, but it's far from the only game in town now. In fact, Android has bigger global marketshare at this point and faster growth. But because AT&T still has an exclusive iPhone contract, they continue to be oblivious to the changing winds. And now it's hurting them.

    People walk into an AT&T store and want options, but they might as well be walking into an Apple store and hoping to buy a Windows PC. AT&T has turned into little more than an iPhone outlet, controlled by Apple, and their inexcusably pathetic Android line-up is a testament to this. The Captivate, who's faulty GPS has been lambasted by every Android news outlet, remains their flagship Android device 3 months after its release? Their only HTC phone... and only other notable Android phone... is the Aria?

    And the predictable failure known as Windows Phone 7 doesn't even deserve this 1-sentence mention.

    AT&T lacks a clue, and I doubt they'll give this Consumer Reports review the serious credibility it deserves. Instead, they'll plug their ears, cover their eyes, and cry "lalalalala iPhone 4 is the best phone EVAR... can we sign you up for a Family Plan?"
     
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  9. George0211

    George0211 Well-Known Member

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    I don't agree with this whole Apple bashing that goes on here. The whole "exclusive" thing was a good deal for AT&T. I believe all wireless carriers would have jumped on this deal. The "exclusive" part of the deal had to have been AT&T's idea, not Apple's. Apple wants to sell as many iPhones as possible, and I would think it is better for them to have ALL carriers sell their phones. AT&T kept this "exclusive" thing for way too long, it worked great at the beginning, there were scores of people who switched to AT&T because of the iPhone, but that's where the problem lies; their outdated network. The network is the main reason why they are rated last now. The amount of dropped calls, at least for me personally, is becoming unbearable, and their customer service reaction to it, is restart your phone. WOW, thanks a lot.
    Most of the people I know have Verizon wireless as their carrier and not a single person complains about dropped calls. And the whole story line that AT&T's 3G network is faster than Verizon's 3G is complete BS as well. My friend and I sat in my family room a couple months ago and ran SpeedTest app on our phonos. I had my Captivate, and he had his Droid thru Verizon. Both download and upload speeds were over 4 times faster on his phone than mine.
    Again, this is why AT&T is rated last, not because of Apple.
     
  10. ednygma

    ednygma Member

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    I think it also matters on where you live and use your device. I happen to be on AT&T and never have dropped calls or service related issues. I am in Louisville, KY so I can only speak to my personal experiences here though.
     
  11. nyydynasty

    nyydynasty Well-Known Member

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    agreed 100%. The only issues I have with AT&T is that the data rate seems to be slower here than other carriers in this area (Yonkers). Otherwise, I have 0 problems with them and couldn't be happier.

    just my opinion though.
     
  12. Space Cowboy

    Space Cowboy Well-Known Member

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    The low consumer rating doesn't surprise me at all. Look how long Froyo has been out. Do you see ATT pushing it out yet? Nope!
     
  13. George0211

    George0211 Well-Known Member

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    I understand that it matters where you live. I live outside of Philly, the NJ side :) And you'd think that a major wireless provider would have good coverage around a large city. As far as devices go, I have problems with Captivate, my wife has problems with her iPhone, her parents have issues with their phones, and so do my parents. Everyone is on AT&T and everyone has a different device.
     
  14. sremick

    sremick Well-Known Member

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    Maybe at first. Not now. And not with the way AT&T is managing their business around it.

    Of course.

    No disagreement. But the question is: what secret concessions did they make in order to secure the deal? How are those agreements affecting how they've structured their business and managed their campaigns since then? How has this relationship with Apple affected their other platforms, notably their relationship with Android-based phones?

    Agreed.

    It was needed at the beginning, because the iPhone was a new, untested concept so they needed someone to go on-board with them as a "first adopter", taking on the special requirements in the network infrastructure to see if the business model behind the iPhone would actually succeed.

    Now that it's been proven, the exclusivity needs to end so that all cell carriers can compete on equal footing.

    Only time I get a dropped call is while I'm driving when I enter into a dead zone. My routes are routine though so the dead zones predictable.

    Around here, Verizon customers ask to borrow AT&T users' phones due to lack of reception. The only reason people use Verizon here is viral marketing and the whole "friends" thing.
     
  15. mi04se1

    mi04se1 Well-Known Member

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  16. Okinz

    Okinz Member

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    Location is probably one of the biggest factors when it comes to quality of your network. I live around Houston, TX and never get dropped calls or have speed issues. Overall AT&T is one of the better if not best choices here for providers.
     
  17. BookLover

    BookLover Well-Known Member

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    Most companies with a diverse, national/international salesforce are often forced to have TWO wireless providers, Verizon and AT&T.

    That's because depending on where they live or do business, one or the other of the networks is often better.

    I have a colleague who lives in Colorado and complained she never got reception at in her area with her VZW phone. (This was before our company started offereing AT&T phones.) But here in the home office, almost everyone has VZW and noone complains.

    So where you live is a big factor of how good or bad your wireless network is.

    Not sure what CR rated on...if network, that's usually location-dependent. Not much you can do except switch carriers or move. If customer service, then that is corporate-driven, and all you can do is complain, due to above.

    Catch-22 if you ask me.
     
  18. dsjr2006

    dsjr2006 Well-Known Member

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    Consumer Reports is a terrible source for any credible information. The quality of a network is highly location dependent. VZW in my area is really good, but their data speeds suck around here and they don't have service in my neighborhood. AT&T is also really good in my area, speeds average around 2-5 Mbps and they have great service in my neighborhood so I find it interesting that they could score so badly because there are many areas where Verizon isn't so great, areas where Sprint is so great and same for T-Mobile.....
     
  19. woody1

    woody1 Member

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    I agree that location is the critical issue for cellphone quality. I live in Atlanta and I seem to have pretty good AT&T coverage. My wife has a T-Mobile phone and she get's zero coverage in our house, while I get good coverage on AT&T. Even so, I trust people who say that, overall, AT&T coverage is poor.

    I think the major reason that AT&T has slipped so badly is that they enjoyed the huge revenues from the iPhone monopoly for a long time. Also, I happen to know that some years ago, they made big investments to support iPhone-specific services, e.g., push-email and also had to figure out how to support the increased data driven by iPhone users.

    They got used to the iPhone monopoly and stopped making the investments they needed in 3G/4G networking. Also, AT&T is very cost driven. They hate to spend money, and they will analyze everything to death before spending, even when they know they will have to do it. They also have a crushing bureaucracy that makes every decision agonizingly slow.

    I think it's likely that as AT&T loses market share, get's more and more criticized, etc., they will decide to play catchup and start to upgrade their network. iPhone on Verizon will be the best thing that could happen to users who stay on AT&T, because it will cause them to work harder and it will also free up bandwidth on the AT&T network as many iPhone users flee to Verizon.
     
  20. 3gAndroid

    3gAndroid Well-Known Member

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    First off, I am offering a disclaimer. I am both a Verizon and AT&T customer of over ten years. I am _not_ advocating for either of these companies, I do not work for them, nor do I care about their success or failures. Nor do I care about Apple or Samsung or RIM or any other brand. I am not married to any of them. Therefore I am not advocating, nor bashing any of them.

    I don't either. However my observations reveal it tends to be a common practice on enthusiast forums.

    Not true. The fact is that Apple First offered the iPhone to Verizon. They were turned down because Verizon was not willing to pay Apple the obscene amount of money that Apple wanted Verizon to pay them on a per phone basis. Nor was Verizon willing to pay Apple a percentage of airtime and other fee splits that Apple demanded. Apple has always been very arrogant and maintained an air of superiority. No other carrier except AT&T even had the resources to pay the kind of money that Apple demanded (not requested). In addition the negotiations went on and on for a long time before the two parties finally came to an agreement. All because of Apples stubborn position and demand for a huge sum of money up front.

    AT&T was willing to take a gamble, (remember this was an unknown phone at the time, therefore there was no way to know if it would be successful and to what degree). This is why the term of exclusivity was so long. It had nothing to do with AT&T and everything to do with Apple offering a multi year deal to get AT&T to accept their terms. Apple shopped this phone around, and there was little if any interest in the beginning.

    I'm sure they do, but again let's not forget it was Apple, that dictated the terms of the contract. Apple is nothing if not controlling, this is a very well known fact. Yes they would sell a greater number of phones, but it was Apple that limited themselves to just one carrier.

    Yes, and no. Yes there is a certain amount of overload due to the huge number of iPhones on the network. However that is not affecting the voice side, only the data side. Let's remember that GSM technology passes both data and voice over the lines at the same time. When one experiences a dropped call with a good quality phone (that excludes iphone which I will explain later) it's simply a reflection of the fact that all cell phones are radios and cannot always perform perfectly with no dropped calls. There are many variables, too many to list.

    I have been a Verizon _and_ AT&T subscriber for over a decade, with several activated phones that I use concurrently. I'm a huge mobile phone enthusiast that has been using a variety of unlocked, unbranded phones I've sourced from all over the world, and used them on my AT&T GSM network account. I've had very few dropped calls with only one exception and that involves the iPhones I've owned.

    What very few people are aware of is the choice of chips that Apple uses. They are only marginally compatible with AT&T's GSM network. AT&T asked Apple to employ another chip, but they refused as the ones they chose, they chose based on price. A substandard chip that saved Apple some money.

    Then because of the nature of Apple's rather cult like customer base, they believe anything that Steve Jobs tells them. Being the highly skilled sales person he is and very persuasive, he convinced his followers that it was an AT&T problem.

    I know differently from first hand experience. As a long time Apple computer user, and enthusiast (not fanboy) I've had every iPhone from day one. Not one has proven to have decent phone performance. I can use one of my Android or BlackBerry phones and enjoy a loud and clear phone conversation with no dropped calls other than when in a weak area which is common to all carriers. Then if I'm in that same strong area and using my iPhone the call quality is very poor, and the phone has trouble maintaining the connection. This is nothing more than fact.

    So at this point you may be asking why do I keep buying iPhones along with all the other smartphones I own? Simple really, I got involved with iPods, and iTunes early on, and all my music and entertainment is on my personal Apple eco system. A Mac Pro and MacBook Pro computers are part of what I use for my photography and video endeavors.

    Yet that said I am a professional 3D aerospace designer that works in Windows by day. Therefore as multi-platformist, I have a unique perspective from first hand experience in both environments. Something that not every one has as a basis to compare.

    Fast forward to today when there are a massive number of iPhones and all the whining customers who are convinced it's AT&T, and it's no wonder that AT&T's reputation has suffered. They are in fact a victim of the lemming mentality of Apple fanboys that have spread the word, if not for AT&T their phones would be perfect.

    I'm here to say thats competely untrue. If it was, then every phone I have on AT&T (and I currently have three active lines) would perform poorly. AT the end of the day, AT&T gets a black eye over the arrogance and pompous attitude of Apple. That is simply a fact.

    What will happen when the iPhone is offered on the Verizon network? I can assure you, that Apple will not repeat the same cheap approach, as they know they will be discovered. They will build a better phone for Verizon that is a certainty.

    Cheers... :)
     
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  21. NJR

    NJR Well-Known Member

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    The App Store has only been around since 2008. Until that time, most did nothing on their phone except talk, text a bit of email and some light web stuff.. AT&T took a gamble with Apple on a new concept in mobility and it paid off handsomely for both. That being said, when you are the lead in anything there are bound to be hiccups.

    If/when VZ or anyone else gets the IPhone they will have the benefit of the learnings of both AT&T and Apple.

    AT&T will probably still have the IPhone after exclusivity expires plus a full line of Androids, and Win7's, Symbian's, Blackberries and any other OS that folks may want.. so then it is buyers choice...
     
  22. RavenFox

    RavenFox VIP Member VIP Member

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    Good post 3GAndroid and NJR.
     
  23. ZDroid1

    ZDroid1 Well-Known Member

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    I hear everyone say at&t sucks so I suppose it must be true. There are even articles and statistics documenting that it sucks so I guess it's settled.

    But I'm on at&t and I have super consistent service, very few dropped calls, and great fast 3G everywhere I go.

    If that is suckiness, I guess Verizon and Sprint must be really Great! I don't want to know what they have that I'm missing!
     
  24. BigCiX

    BigCiX Well-Known Member

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    after this contract im jumping ship also
     
  25. Andrewdroid

    Andrewdroid Well-Known Member

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    Great post by 3gAndroid guy. Interesting stuff!
     

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