AT&T rated worst carrier in the U.S.


Last Updated:

  1. may2700

    may2700 Well-Known Member This Topic's Starter

    Joined:
    Nov 14, 2009
    Messages:
    199
    Likes Received:
    4

    Advertisement
  2. sooper_droid12

    sooper_droid12 Well-Known Member

    Joined:
    Nov 25, 2009
    Messages:
    1,228
    Likes Received:
    73
    Yeah, they're customer rating plummeted badly in Q4... worse than T-Mobile!!! And honestly, I think T-Mobile is up there because of the cool Android phones they have.
     
  3. vincentp

    vincentp Well-Known Member

    Joined:
    Nov 11, 2009
    Messages:
    1,640
    Likes Received:
    59
    Some of my friends have AT&T and won't switch because they are attached at the groin to their iPhones, yet all they do is complain about dropped calls and horrible service. I don't get it, how can you like a phone (no matter how many apps it has) if the PHONE part doesn't work.

    I'll be staying with Verizon, I've really never had a problem with them, and their customer service (which I've seen complaints about - as with any company) has always treated me pretty well.
     
  4. sooper_droid12

    sooper_droid12 Well-Known Member

    Joined:
    Nov 25, 2009
    Messages:
    1,228
    Likes Received:
    73
    Well, from the sounds of it, they can jump to the #2 carrier (T-Mobile) since it appears that they'll likely be the next carrier to have the iPhone.
     
  5. colnago

    colnago Well-Known Member

    Joined:
    Nov 17, 2009
    Messages:
    3,091
    Likes Received:
    218
    I don't have any problems with signal on AT&T with my Moto Q. From Rhode Island to North Carolina, there are only (2) spots where I drop signal on I-95 and its only for 100M or so. I'm always on 3G and never on Edge, even getting full bars while on the beach on less populated area of Jersey shore. That said, the HTC TP2 on AT&T, had a varying signal strength, in all the stores I demo'd, where again my Q had solid 4 (full) bars. Could be the phone.

    (2) weeks with the (2) different Droids on VZ, just driving accross my town I ran accross 3-4 dead zones, less then 2 miles from VZ store. I have the 3G->1x-> no signal while phone sits on my desk at home. Though I personally think its a Droid issue vs. network.

    However I will be trying a GSM Milestone next week or so to see if I fair better.
     
  6. bruceo

    bruceo Well-Known Member

    Joined:
    Oct 20, 2009
    Messages:
    295
    Likes Received:
    1
    I had a touch pro on verizon for the past year and one of my employees had a touch pro with sprint. We had several trips from Key West to Atlanta with stops in between and he almost always had 3G and I would have 1G probably 30% of the time or more and even on 1G the phone would often report no data connection when trying to check email, web browse or audio stream. I had Sprint Hero for a month in Oct and had a trip from NFla to Key West and had no problem at all it was great.

    Unfortunately in my house Sprint signal is bad. Both Verizon and sprint report 0-2 bars sporadically in my house but Verizon will not drop calls where Sprint does badly. No long trips on the droid yet but I have noticed in my local area that i get 1X much more than I would expect even though the coverage map says i should be in all strong 3Gsignal.
     
  7. Drybones5

    Drybones5 Active Member

    Joined:
    Jan 13, 2010
    Messages:
    41
    Likes Received:
    37
    I don't know where the dislike for AT&T comes as I never have an issue unlike my friends on other carriers, but I read an article from the New York Times about the issue that iPhones (3G and 3GS) have really bad 3G antennas.

    Most of the complaints come from iPhone users and thats what everyone is hearing. don't blame the carrier on this one, blame the phone.

    They did a test with multiple phones on multiple networks. They didn't have an iPhone but out of the entire test, AT&T's network showed to shadow even Verizon by a large margin.
     
  8. gentlefury

    gentlefury Well-Known Member

    Joined:
    Dec 24, 2009
    Messages:
    252
    Likes Received:
    1
    I had AT&T and it was the worst service I ever dealt with! Service, customer service....all horrible! I stuck with vzw even tho the phones sucked, because everything that makes it a phone is great! Now I have a good phone to go with the service.
     
  9. Drybones5

    Drybones5 Active Member

    Joined:
    Jan 13, 2010
    Messages:
    41
    Likes Received:
    37
    Like I said I never encounter these problems at all.

    My experience is the exact opposite. I have full 3G practically everywhere and when I needed help the people at the official AT&T store, they would jump through hoops for me and my family.

    My teacher got his iPhone stolen yesterday. He went into AT&T, same store I go to. They gave him a 3GS instantly, nothing needed. The phone the kid stole was an old iPhone 3G too. That was an upgrade free!
     
  10. gentlefury

    gentlefury Well-Known Member

    Joined:
    Dec 24, 2009
    Messages:
    252
    Likes Received:
    1
    Well you are quite lucky. I had an issue with my account not showing I had paid my security deposit (i don't know how I could be using a phone without having paid it, but thats another story)...they would turn off my phone every 3 weeks or so, I would have to fax in the copy of the money order I paid the deposit with and explain the situation every month.....most operators were extremely rude and made out like I was lying, others would finally tell me it was resolved and get my phone working again, only to have it shut off 3 weeks later and I would have to repeat the process again!

    In order to receive a call in my apt I would have to leave my phone on the window sill or it would never ring.....if it did ring I would have to take the phone outside to take the call....and it would then proceed to drop every other word in the call, then drop the call completely.

    When my contract was up I was MORE than glad to switch over to verizon! I have been with VZW for about 5 or 6 years now and have never dropped a call or had a bad experience with customer support. I recommend them to anyone that wants good service, and tell anyone I can to avoid AT&T like the plague!
     
  11. Drybones5

    Drybones5 Active Member

    Joined:
    Jan 13, 2010
    Messages:
    41
    Likes Received:
    37
    I personally don't tell people off of ANY company. Period.

    My experience is an isolated event and so is yours. Give your opinion to someone and tell them what happen, but don't tell them to avoid it like the plague unless you have multiple instances of this in separate accounts of it.

    Like my experience with HP computers. Separate computers at different times.
     
    Ynomrah likes this.
  12. blackops

    blackops Well-Known Member

    Joined:
    Mar 10, 2010
    Messages:
    156
    Likes Received:
    11
    Honestly At&t is the worst, I switched from them over to Verizon(go big red).

    The coverage I received from AT&T sucked HARD! Every time I left my house and tried to get 3g it would be optimal for 3 seconds and then flat out disconnect and fail to find any 3g signals!

    Then the calling was pretty bad to tell the truth, the clarity was crap, and anytime when there is a Prize Fight on cNet, the iphone fails at the carrier end! ALWAYS!
     
  13. IOWA

    IOWA Mr. Logic Pants Moderator

    Joined:
    Dec 2, 2009
    Messages:
    8,852
    Likes Received:
    2,367
    Perhaps you should pick up an airrave.
     
  14. Ynomrah

    Ynomrah Well-Known Member

    Joined:
    May 1, 2010
    Messages:
    214
    Likes Received:
    20
    @drybones

    very good statement. its signature worthy imo.
     
  15. lordmaxx

    lordmaxx Well-Known Member

    Joined:
    Dec 28, 2009
    Messages:
    379
    Likes Received:
    24
    It all comes down to personal experience. Im sticking with AT&T mainly because where I happen to be and places I mainly go have good coverage...better than Verizon for the most part.

    I just wish they would get off the Duff and offer real android phones and not these toys
     
  16. Rigmaster

    Rigmaster Well-Known Member

    Joined:
    May 4, 2010
    Messages:
    1,584
    Likes Received:
    220
    Funny. I don't use iPhone and have had great service in NYC, but spotty in NJ including absolutely horrible on the NJ coast. When I travel, I get ATT signal most of the time but in many areas it's EDGE-only.

    My biggest disappointment with ATT has been cost. ATT's not been anywhere near as 3G available as VZW, but they charge like they're equals. I think VZW's superbroad 3G coverage is a bit more than I need so won't pay the premium for it.

    My biggest issue with ATT is that after having them for over 10 years they 1) don't treat me any differently or better than a new customer - see Premier program by Sprint 2) are noticeably lagging with LTE development and deployment and introducing new Android phones and other high-end phones and 3) just charge too much for too little.

    I have no problem with ATT striking exclusivity deals with Apple, but it does not seem to have been to the advantage of the customers. Charging more for data plans because it's an Apple too.

    Methinks things might get awfully difficult if ATT doesn't make some changes soon.
     
  17. colnago

    colnago Well-Known Member

    Joined:
    Nov 17, 2009
    Messages:
    3,091
    Likes Received:
    218
    As always, it depends on where you are, and what phone you have, but I was really surprised when using my Moto Q "while standing in the water", in Spring Lake, NJ beaches, and had full bars 3G.
     

Share This Page

Loading...