Hey guys, I have found that while playing music on the stock HTC music player a message pops up saying that audio enhancer has crashed. Then it asks me to send a report. Anybody know how to fix this? It's really annoying, thanks.
have you experienced this since day one or did it start recently?
add or remove any programs that affect audio?
have you tried a soft reset?
hold down power button until you see the "keep holding the power button down for 10 seconds..." popup. phone will shut off and keep holding the power button until the phone vibrates and the screen activates. then release. nothing is deleted but this clears out any cache and untangles anything that may be tangled...
give that a try...
have you experienced this since day one or did it start recently?
add or remove any programs that affect audio?
have you tried a soft reset?
hold down power button until you see the "keep holding the power button down for 10 seconds..." popup. phone will shut off and keep holding the power button until the phone vibrates and the screen activates. then release. nothing is deleted but this clears out any cache and untangles anything that may be tangled...
give that a try...
Disable power save and fastboot if ticked.
What is your memory usage? It could be getting low on memory.
Can you try another music app?
That seems to have been the issue. I have a bunch of "unknown artists" and "unknown songs" in my playlist, it was probably trying to update those in the background. I didn't even think of that. Thanks for the suggestion, hopefully this fixes the issue for good.Before you turn to a factory reset, since you are balking at the idea, it seems there are still alot of variables you could consider.
Have you uninstalled or disabled ANY stock software that comes on the phone? Sometimes applications have been tied together, and inhibiting one that seems unrelated can have negative results on other applications. For example 'Car' or 'Soundhound' or 'Tune In' all have ties into the music application and eachother. There could be other programs with ties in that are much less obvious than music related.
If you have any kind of task manager/power managers installed it could be halting the audio enhancer without your knowledge.
In your photo Power Saver was on, maybe it halted the Music Enhancer to conserve CPU cycles?
Music also has a settings for automatically updating Album art, Artist Photos, and Lyrics. If the phone is trying to update these in the background and it cannot connect or is running into issues I could easily see it crashing
Useful information for us newbies, its appreciated.
have you experienced this since day one or did it start recently?
add or remove any programs that affect audio?
have you tried a soft reset?
hold down power button until you see the "keep holding the power button down for 10 seconds..." popup. phone will shut off and keep holding the power button until the phone vibrates and the screen activates. then release. nothing is deleted but this clears out any cache and untangles anything that may be tangled...
give that a try...
Just recently I have found the soft reset feature is not working. I hold the power button down and the process starts but will not complete. This is something new. I also noticed around the same time when touching the screen I feel some vibration, I had not felt that before. My sound is always on vibrate and always has been because that's what I prefer. A warning also came on today when I picked up the phone about the temperature was 107 degrees. the phone was not being used all morning and was on my desk. Weird. Has anyone else noticed any of this?
Edit: I found the vibration issue. It seems I had turned off the power saving feature. I don't remember doing that but could have or it is related somehow.
Edit again: This seems to have worked itself out. I really dislike not having a battery to pull out in these instances. I will weigh my decision on my next phone carefully if the battery is not replaceable.
Two things, you have to hold the power button down until the phone shuts down and reboots. Secondly, 107 degrees is no cause for alarm, do you have some other software installed that would have triggered the message? Lastly, you might have had a run away app, the best way to fix that problem is to do a simulated battery pull.
Holding the power button down did not work, it didn't matter how long I held it down. I figured an app was causing the problem. I'm glad it resolved itself. Thanks
Edit: Spoke too soon, it will not reboot again using the power button. Probably an app but I am not going to start removing them. I will just deal with it
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