Audio enhancer crashes.Support

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  1. ironman187

    ironman187 Well-Known Member

    Hey guys, I have found that while playing music on the stock HTC music player a message pops up saying that audio enhancer has crashed. Then it asks me to send a report. Anybody know how to fix this? It's really annoying, thanks.

  2. marctronixx

    marctronixx Moderator Moderator

    just so we are on the same page,

    are you rooted?

    did you install the minor update that was pushed out today?

    has this always happened from day one of you using this phone?

    does it happen over BT or just wired phones?

    beats audio activated? if so, what happens when you deactivate beats?

    does this error happen when you first open the player or does it happen randomingly as you are playing music?
    scary alien likes this.
  3. ironman187

    ironman187 Well-Known Member

    I am not rooted, I did accept the update yesterday, and I am on Sprint. This only happens with the stock music player widget and full app. It does not happen with the lockscreen player or with any other media player. It happens whether beats audio is on or off. It happens randomly. And this is over the internal speakers
    scary alien and marctronixx like this.
  4. marctronixx

    marctronixx Moderator Moderator

    have you experienced this since day one or did it start recently?

    add or remove any programs that affect audio?

    have you tried a soft reset?

    hold down power button until you see the "keep holding the power button down for 10 seconds..." popup. phone will shut off and keep holding the power button until the phone vibrates and the screen activates. then release. nothing is deleted but this clears out any cache and untangles anything that may be tangled...

    give that a try...
  5. rottonj

    rottonj Well-Known Member

    Useful information for us newbies, its appreciated.
    scary alien and marctronixx like this.
  6. ironman187

    ironman187 Well-Known Member

    It's been doing this from day one, added a bunch of internet radio apps. That's about it. Also, I just tried that reset with no luck. It's still doing it. I had the good sense to grab a screen dump of it in the act. 13.36.16.png?v=0mcns
    scary alien and marctronixx like this.
  7. marctronixx

    marctronixx Moderator Moderator

    Disable power save and fastboot if ticked.

    What is your memory usage? It could be getting low on memory.

    Can you try another music app?
    scary alien and ironman187 like this.
  8. ironman187

    ironman187 Well-Known Member

    I never use fast boot, I still have 16GB left, and I don't get this message on other music apps. I guess I'll just use a different app.
    scary alien and marctronixx like this.
  9. marctronixx

    marctronixx Moderator Moderator

    I've used the stock player a handful of times and never saw that message. I use player pro and Google play exclusively...
    scary alien likes this.
  10. SolApathy

    SolApathy Just another robot Guide

    have you tried clearing the cache and data for the music apps?
  11. ironman187

    ironman187 Well-Known Member

    Yes I did, there was no cache data to clear. I know I can use another music player, bit I really like the music player lockscreen, and being able to play music from that, wake my phone up to the music player app and do other stuff without having to switch to another music player is a huge plus.
  12. marctronixx

    marctronixx Moderator Moderator

    Player pro (and many others) does all of that I believe plus it crossfades and has an awesome dsp sound pack.
    scary alien, SolApathy and ironman187 like this.
  13. ironman187

    ironman187 Well-Known Member

    The problem is, I want an audio player that is always on the lockscreen so I can just hit play from there, much like the stock music lock screen on this phone. So far I have not found any that are always there, you have to play music for them to go to the lockscreen.
  14. SolApathy

    SolApathy Just another robot Guide

    Unfortunately you might just have to wait until 4.2 gets rolled out or a ROM comes out with it.

    The only other 2 options I can think of is a complete factory wipe, and if that does not work taking it to the store and getting it swapped out.
  15. ironman187

    ironman187 Well-Known Member

    Well, I considered a factory reset (that's likely the solution HTC support would come up with although it would be a huge pain since I have spent hours tweaking the phone) and I bought mine from almost three weeks ago, so I can't run to the Sprint store to get a replacement can I?
  16. SolApathy

    SolApathy Just another robot Guide

    Well if you setup the newest HTC backup (using your HTC account and dropbox instead of google) it will save a lot of the settings on the phone, not everything but the majority of it at least.

    Unfortunately there is not a perfect solution and it sucks... Hopefully some ROMS with 4.2 come out soon, which allows for lock screen customization.
    scary alien likes this.
  17. marctronixx

    marctronixx Moderator Moderator

    you purchased from newegg, you have to go through newegg. if you have sprint insurance you may be able to pay a deductible and get a refurbished model, but i think if you do a factory reset you will be ok. sounds like something locally on your end that can be fixed by factory resetting. sprint has a 14 day return and you are past that. now you are in insurance replacement/htc warranty phase.

    i recommend to use google and not htc/dropbox. they both save nearly all the same data but google is proven...
    scary alien likes this.
  18. PyroSporker

    PyroSporker Well-Known Member

    Before you turn to a factory reset, since you are balking at the idea, it seems there are still alot of variables you could consider.

    Have you uninstalled or disabled ANY stock software that comes on the phone? Sometimes applications have been tied together, and inhibiting one that seems unrelated can have negative results on other applications. For example 'Car' or 'Soundhound' or 'Tune In' all have ties into the music application and eachother. There could be other programs with ties in that are much less obvious than music related.

    If you have any kind of task manager/power managers installed it could be halting the audio enhancer without your knowledge.
    In your photo Power Saver was on, maybe it halted the Music Enhancer to conserve CPU cycles?

    Music also has a settings for automatically updating Album art, Artist Photos, and Lyrics. If the phone is trying to update these in the background and it cannot connect or is running into issues I could easily see it crashing music.

    Then there is also the question of what media you are playing. Are you playing music stored to the internal Multi-Media Card (storage)? Is the player crashing on a certain filetype? Or is there a pattern with it crashing on the same song repeatedly? If you've got media that is even slightly corrupted or has a filetype that is not supported, it could crash Music.

    If you are streaming from a server over IP, that opens a whole bunch of other variables that would to be easy to troubleshoot. Localized media would be easier to investigate and probably more reliable than songs streaming from Dropbox, Amazon, Google servers, or other.

    Stock, the Music application (with headphone icon) should have 20.00KB total data attributed to it. Music Enhancer (same headphone icon) should have 52.00KB data attributed to it. Both can be cleared to 0.00KB and restarting Music should automatically set them both back to 20KB and 52KB
  19. ironman187

    ironman187 Well-Known Member

    That seems to have been the issue. I have a bunch of "unknown artists" and "unknown songs" in my playlist, it was probably trying to update those in the background. I didn't even think of that. Thanks for the suggestion, hopefully this fixes the issue for good.
  20. rottonj

    rottonj Well-Known Member

    Just recently I have found the soft reset feature is not working. I hold the power button down and the process starts but will not complete. This is something new. I also noticed around the same time when touching the screen I feel some vibration, I had not felt that before. My sound is always on vibrate and always has been because that's what I prefer. A warning also came on today when I picked up the phone about the temperature was 107 degrees. the phone was not being used all morning and was on my desk. Weird. Has anyone else noticed any of this?

    Edit: I found the vibration issue. It seems I had turned off the power saving feature. I don't remember doing that but could have or it is related somehow.

    Edit again: This seems to have worked itself out. I really dislike not having a battery to pull out in these instances. I will weigh my decision on my next phone carefully if the battery is not replaceable.
  21. ironman187

    ironman187 Well-Known Member

    Two things, you have to hold the power button down until the phone shuts down and reboots. Secondly, 107 degrees is no cause for alarm, do you have some other software installed that would have triggered the message? Lastly, you might have had a run away app, the best way to fix that problem is to do a simulated battery pull.
    rottonj likes this.
  22. rottonj

    rottonj Well-Known Member

    Holding the power button down did not work, it didn't matter how long I held it down. I figured an app was causing the problem. I'm glad it resolved itself. Thanks
    Edit: Spoke too soon, it will not reboot again using the power button. Probably an app but I am not going to start removing them. I will just deal with it
    marctronixx likes this.
  23. toyota 2jz

    toyota 2jz Active Member

    ive had this happen as well does your phone download from the media grace note? if it does let it do its thing and after its done power off the phone problem solved for me hope this helps!
  24. ironman187

    ironman187 Well-Known Member

    Make sure you are holding the power button down all the way, I have seen people mentioning that their power button is below the body of the phone, if yours is like this, it is possible that you are not actually holding it down. Also, it may take a good 30 seconds or more. Make sure you are holding the button down, the back and home lights should flash, then a message should appear that asks if you want to restart your phone, keep the power button held down through all this. The phone should power down, continue to keep the power button held down until you see the splash screen, then take your finger off the power button.
    marctronixx likes this.
  25. rottonj

    rottonj Well-Known Member

    Yes, holding the power button down worked prior to this , I can hold it for 2 minutes with no restart. Thanks for the reply

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