Support Authentication error sending...

Discussion in 'Android Devices' started by waldo1963, Aug 17, 2010.

  1. waldo1963

    waldo1963 New Member
    5

    Aug 2, 2010
    4
    0
    5
    I have configured my DX for my work email. POP3 incoming mail works, is sent to my phone.

    Problem is I can not send an email using that account. I get an "Authentication error sending" message on my phone. I have checked the Outgoging Server settings, and the SMTP server and port are correct. The username and password are correct. I have tried just username and username@domain.com.

    I didnt not have any problems configuring my work email account on my Blackberry.

    The email Server is IPSwitch Imail 11.

    Please help, I hate having to send work related emails through my gmail or yahoo accounts.

    Thanks,

    Walter
     

    Advertisement
  2. kejlyCZ

    kejlyCZ Well-Known Member
    93

    Jun 6, 2010
    561
    121
    93
    Male
    occupied
    Planet Earth
    Are you sure, that smtp username and password is right? (some servers need just 'username' instead of 'username@domain.com')
    Have you tried different authentification methods (none=port 25, SSL=port 465, TLS=port 25)
    Have you tried to send emails without login (some SMTP servers need login with username and password, some don't)

    If your server uses self-signed certificates, you have to allow use of self-signed certificates in email client ( Issue 1016 - android - Email app should allow connecting to servers with untrusted certificates - Project Hosting on Google Code ), sometimes install of certificates is not possible ( Issue 6207 - android - Cannot import CA certificates - Project Hosting on Google Code )

    Nice how-to for Droid SMTP can be also found on DROID X - Can't Send an Email

    When nothing works, you can try to use k9mail instead of built-in client, its working fine on my (and thousands of others) phone.


    hope it helps
    best regards
    David
     
  3. BeerRun13

    BeerRun13 New Member
    5

    Sep 3, 2010
    1
    0
    5
    Yeah, this was a big let down. I use Netfirms for our e-mail server, and they confirmed that the Droid X does not support their authentication requirements... ugh.

    Speaking to Verizon, it is a known issue, and Motorola/Google intends to fix, but there is no date set for this.

    I went ahead and installed K9, and it seems to work for me, except for one issue... I have an email address from an organization that I'm in that uses their POP, with my SMTP for outgoing... I can't seem to set a different username/password for each server.

    Yeah, work e-mails through google/yahoo/aol, etc. are terrible IMO as well. Try K9 email client.
     
  4. ginapbrad

    ginapbrad New Member
    6

    Jan 20, 2011
    1
    1
    6
    After banging my head on this one for a while I noticed that in the outgoing & incoming servers have "moto-android.stmp.mail.yahoo.com" or "moto-android.imap.mail.yahoo.com" for example. I removed the "moto-android." from both the outgoing and incoming servers and it worked the first time! Hope this helps you guys.
     
    lextune likes this.
  5. atlantafalcon

    atlantafalcon New Member
    6

    Feb 1, 2011
    1
    1
    6
    I did research on various forums that sent me in many different directions. This post was the answer. Thanks a ton for taking the time to post the solution.
     
    lextune likes this.
  6. lextune

    lextune Member
    16

    Aug 18, 2011
    12
    3
    16
    I created an account just to say thanks for this post. :) I also tried virtually everything on my new Droid 3 and nothing worked until this. Thanks again. -Lex
     
  7. RangerGord

    RangerGord New Member
    5

    Nov 21, 2011
    2
    0
    5
    I checked the account setting and had forgotten i had changed the password earlier. Corrected it and works as it should.
     
  8. TriniP73

    TriniP73 New Member
    5

    Jun 26, 2012
    1
    0
    5
    This was quite a daunting task, particularly for someone who is mediocre at best with this android business but I fixed the authentication error...Here is how I did it. Go to your Google account settings and click security, then turn off the 2-step verification, you will be asked for your password. Follow the instructions to disable the 2-step verification, save changes and that's it. Reboot your phone and everything should be back to normal. Good luck!!
     

Share This Page

Loading...