Authorize HTC SenseSupport


  1. ChrisFST

    ChrisFST Member

    Hi guys sorry this is my first post but i got the new update come through on my sensation xe and since this my phone says "Authorize HTC Sense to access your Facebook" in the notification bar when i tap this it loads for a second then says please wait and just goes back to the homescreen. My friend strem is not working i've tried removing facbook and reinstalling and even tried a factory data reset and im all out of ideas now so if anyone could help it would be much appreciated. I can't get the notification to disappear and i quite like having friend stream on my main page too.

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    Almustapha likes this.
  2. ChrisFST

    ChrisFST Member

    ok ive lost the notification but in my setting Account & Sync on facebook the Sync Calender and Sync live feed have a sync logo with an exclamation mark by them and at the bottom it says "Sync is currently experiencing problems. It will be back shortly." this has been about 2 and a half days now though anybody got any ideas? many thanks
  3. Fonzig

    Fonzig Well-Known Member

    Try logging in via Friend Stream in your app drawer.

    Once you've opened the app, goto Menu>settings>Accounts & Sync and check your facebook account is syncing.
  4. ChrisFST

    ChrisFST Member

    Cheers for the reply mate, when i go to friend stream i get a pop up saying "Please authorize HTC Sense to access your facebook account. Once your HTC Sense is authorized, you can read and post updates in people, gallery and calendar, or chat with your friends in fb chat."
    when i tap ok it just closes the session and takes me to the menu. In accounts and sync my facebook wont sync it just says at the bottom Sync is currently experiencing problems, It will be back shortly.
  5. Fonzig

    Fonzig Well-Known Member

    No worries!

    Ok, lets look at HTCSense.

    Goto Menu>settings>Account & Sync. Do you have HTC Sense in your list with a green circle with arrows in it?

    If not, press add account & find HTC Sense in the the list. If you haven't registered an account, I think you can create one.

    If you do have one, delete it, reboot your phone & then follow the steps above to log back in.
  6. ChrisFST

    ChrisFST Member

    Thanks i created an account and sync'd it but still no difference to facebook thanks for the help though
  7. Fonzig

    Fonzig Well-Known Member

    It might take a few minutes for the accounts to link together before you can sync them.:)
  8. ChrisFST

    ChrisFST Member

    Ok cheers im rebooting as we speak but when the phone is starting back up it says its upgrading 1 of 19 and works through the list if that makes a difference?
    This is what im getting sorry for the size of the pics
    [​IMG]

    [​IMG]
  9. Fonzig

    Fonzig Well-Known Member

    Ok, at this point I would sign out of facebook then sign back in again.
    ChrisFST likes this.
  10. ChrisFST

    ChrisFST Member

    Tried that a few times and deleted the cache and data on all facebook apps, it gets rid of the notification at the top untill i sign in to facebook again, i really do appreciate the help though
  11. Fonzig

    Fonzig Well-Known Member

    Right last thing I can think of now is to check your facebook acount

    Login to facebook and goto Account Settings>Mobile and check your phone number is registered. It does not have to be active for text messages.

    Try to do this on a PC or laptop.
  12. ChrisFST

    ChrisFST Member

    Still no luck, thanks for all the help though mate will pop into orange tomorrow have a word there
  13. dnapro

    dnapro Well-Known Member

    Have you tried changing your facebook password? I know you shouldn't need to but, it's worth a try and you can always change it back again.
  14. ChrisFST

    ChrisFST Member

    Still didnt work, cheers for the idea though was worth a try
  15. Fonzig

    Fonzig Well-Known Member

    Has your problem resolved itself yet?
  16. ChrisFST

    ChrisFST Member

    no unfortunately not htc replied to my e-mail saying to do a hard reset although i already have done and if that didnt work to send the phone to them for repairs, i assume the repairs are free under warranty as the phones under a year old? bit strange it needs to go back as the problems only happened since the new update, cheers for all the help though
  17. dnapro

    dnapro Well-Known Member

    I wouldn't have thought for a minute that the problem was due to hardware, if HTC are asking you to send it in they can only think 2 things!

    'Hardware' What HW is this phone running and is it conflicting with ICS!! (Not likely)

    'Software' What haven't we covered, what has the carrier done to the update to cause this!! (Most Likely)
  18. SarahJane23

    SarahJane23 New Member

    Hi, i had same issue with my HTC sensation xl but also other major issues along with it resulting in the handset being replaced. It still did it. Rang HTC who advised to remove htc sense from app and sync menu, remove facebook and reinstall. not error message :) hoping that when i create a new htc sense account, it wont happen again :)
    ChrisFST likes this.
  19. ChrisFST

    ChrisFST Member

    thanks so much just tried this and its gone, sometimes it goes for abit and then comes back so only time will tell, when i went into my local orange shop they told me its because orange wasnt ready to support ics software but thought that sounded rubbish, htc wanted me to send the phone into them but i kinda need my phone and didnt want to lose all my stuff lol, you are a lege :)
  20. rfPapaBear

    rfPapaBear Member

    I'm having the same problem with my HTC Evo 4G. I've tried all of the previous suggestions. I'd like to try yours, but I need clarification. What do you mean by "remove HTC Sense from app and sync menu"? I don't see HTC Sense in my apps. Where exactly do I find it?

    EDIT: I found the answer on THIS message board....

    It worked immediately for me. Hope this helps anyone else with this problem.
  21. juxx

    juxx Member

    GREAT! I was so bored with that warning.

    PS: do HTC imagine that someone likes HTC WITHOUT facebook?
    juxx
  22. psyxologos

    psyxologos Well-Known Member

    Unfortunately this did not work with me. When I go to my apps, I can see HTC sense and that apps are 'on', but there is no option for me to log in to facebook from my phone. Any help? This is really annoying, having to log in to facebook, re-link contacts etc EVERY time I turn my phone on...
  23. NonaSultan

    NonaSultan New Member

    i tried to create HTC sense account but it says error can not determinate ur region :-S wh can i dol please :( :(
  24. james2811

    james2811 New Member

    Thanks it worked for me:)
  25. jintwert

    jintwert New Member

    Your phone more than likely has an app called Frend Stream which uses info from your facebook account. Go to;
    Facebook,
    Account,
    Acct Settings,
    Apps,
    Platform,
    On

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