Back Cover ProblemSupport


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  1. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    Hey guys,
    Just got my new galaxy bought from Ebay (germany) and it's now charging.
    I have noticed the back cover on the left (where the volume key is) side does not align perfectly, there is 1-2 millimeters of space between the phone and the cover towards the top of the phone.
    It might not be a big deal aesthetically and look wise, but I don't want dirt to come in the phone.
    Did anyone of you experienced this?
    If it's a cover problem, I will just buy a new cover and change it... if it's a phone problem, I would have to complain and ship everything back....:confused:
     

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  2. Rastaman-FB

    Rastaman-FB Well-Known Member

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    you able to upload a pick of what you mean
    also check that all the slot clips are still intact on the underside of the cover
     
  3. kam187

    kam187 Well-Known Member

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    A seperate case issue. If i press on the screen on the top right, directly above the bottom of the camera lens/flash area on the back there's an anoying click.

    It seems the case flexes at that point. Anyone else noticed that?
     
  4. tisti

    tisti Well-Known Member

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    Don't have that. Must be a manufacturing defect. We all have one, you just found yours :p
     
  5. chris76

    chris76 Active Member

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    I would not wait one minute with that. Go to the shop and return it. Otherwise they will say you dropped it.
     
  6. kam187

    kam187 Well-Known Member

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    I got it from germany over 3 months ago! Its not that bad, but now that i know its there its anoying me. It almost feels for a second like the screen clicked in, but its actually the case on the back against your hand.

    Oh well, i'll get a replacement case when i scratch the shit out of this one!
     
  7. Rastaman-FB

    Rastaman-FB Well-Known Member

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    ive got an annoying thing.

    if i hold the top left corner of the phone with the screen facing me and tap the bottom right corner it vibrates quite heavily like the speak of vibration mechanism is loose.
    i notice it when i was taping the power button to turn it off but its only that side

    wierd one tbh
     
  8. tisti

    tisti Well-Known Member

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    Eh, those are the springs below the buttons :) We all have that.
     
  9. kam187

    kam187 Well-Known Member

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    The spring under the power/hangup button does seem to vibrate a bit more than the rest tho. I did notice that.
     
  10. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    I will try to post some pictures later on...
    In the meanwhile, I went on ebay and I cannot find a proper back cover for sale....
    I guess it's too early...
     
  11. Rastaman-FB

    Rastaman-FB Well-Known Member

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    thing is though buttons are not spring loaded.
    so that "spring" is not from the button but something else like the vibration or the coil for the speaker

    its annoying me anyways
     
  12. kam187

    kam187 Well-Known Member

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    Hmm while checking that, i just noticed pressing the power button with the phone locked turns the screen on. Keeping it held down pops up the 'power off, airplane mode' etc menu, and pressing power off, turns the phone off! All while the phone is supposed to be locked
     
  13. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    Here we go.....
     

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  14. Rastaman-FB

    Rastaman-FB Well-Known Member

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    at the top about a cm in there is a little hook catch on the inside of the backing. either that is broken or bent from someone forcing it causing you this issue
     
  15. jack_jone

    jack_jone Member

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    My friend i get one from Israel and i have the same problem and after searching and i asked samsung and and , i found the problem , check if you have any warranty label on one of the screws if not it is normal no problem they show me the same thing on 20 galaxy don't take care , in first i care that because i thought there is problem at my galaxy after that i found that this is normal in some of them (it is not defect - samsung e-mailed me )
     
  16. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    well .. this is definitely not normal.... the little hook is definitely broken...
    My choices:
    :confused:

    -keep the phone, wait for someone to sell the back cover on ebay (still no one is selling it)... no idea how much it would be.
    I don't think International Warranty would do anything about this...

    -contact the ebay seller in germany, ask for:

    a partial refund (which probably he won't give)
    or dispute, send the phone back, get a full refund, and probably wait for the Samsung Behold 2 at this point.... very frustrating.
     
  17. KlaymenDK

    KlaymenDK Well-Known Member

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    From the get-go, this sounded like the back cover not being snapped in place correctly. If you've now found that it can't (having removed it and carefully tried to replace it) then I would definitely go back to the seller.

    How long ago is this eBay purchase? Most sellers care pretty much about their rating, so if you haven't rated him already, consider that a pretty big stick to wave with. In my experience, I've had little trouble getting at least a non-trivial partial refund in exchange for a good rating "all things considered".

    Alternatively, try a little careful force to see if you can put those hooks into a usable state where the cover at least isn't bent outwards (even if it's not exactly shut tight).

    Just my two cents. Good luck mate!
     
  18. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    Thanks,
    tried to carefully put it on, but a tiny little locking piece is broken, nothing I can do, there will always be that gap.
    Ebay purchase is 2 weeks old, just received phone yesterday, didn't rate him yet (obviously) and I just e-mailed him complaining... let's see what happens, but I am leaning towards shipping the whole package back.
    Too bad, but this transaction was just a mess from the get go.... in any event, I will try to purchase another Galaxy or the Galaxy on T-Mo US (if specs will be as good)
     
  19. Rastaman-FB

    Rastaman-FB Well-Known Member

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    send it back, i thought that clip had been forced.
    youve been sold a defective item
     
  20. chris76

    chris76 Active Member

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    I agree; yesterday I told you the same. Your nerves do not deserve it. It is just a piece of plastic.
     
  21. kam187

    kam187 Well-Known Member

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    I would be civil with him first. If I were him i'd send you the back off another samsung, and ask you to post that one back when u get it. He could put that together with the other samsung and return it locally. Everyone's happy and it doesnt cost anyone anything excpect some cheap postage.

    Of course if he's being an ass, then return the lot :)
     
  22. rubi76

    rubi76 Well-Known Member This Topic's Starter

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    Rasta, Chris, Kam,
    thank you for your advise. For now I e-mailed him back on ebay (didn't file a claim yet) asking him how he intends to fix this problem, by offering me a credit or by accepting my full return.
    I always start in a nice, polite way.
    Let's see what he says, and I will take it from there, although I already know from waiting over 10 days for this guy to ship (he was asking me for more money because he didn't sell the phone as high as he wanted!) that I will eventually escalate to a claim, and win it because I am covered.
    Too bad for his feedback.
    The pain in the butt will be spending for shipping back to him, plus the fact that in these 24 hours I realized the Galaxy is the best Android device to date, that can only get better with software and this forum.
     
  23. chris76

    chris76 Active Member

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    I suggest first check the unit in more details: bluetooth, GPS, battery life, charger, touch screen. You can live with broken plastic but make sure the system is functional.
     
  24. Xenon

    Xenon Well-Known Member

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    Best suggestion so far :thumbsup:
     
  25. JBloch

    JBloch New Member

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    if the clip is bent inward, you can try fixing it with a knife or screwdriver. had the same problem with my galaxy.
     

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