I just finished doing a factory reset, which was motivated by the recent software upgrade. I am on VZW and wanted the WiFi button in the pull down dialog. I dutifully backed up both of the third party launchers I have (Apex and Nova), made sure everthing possible was set to back up to my Google account, and then flicked the switch! Once I fired up the S4 to get everything set up again, I found that all my apps were rapidly installed, and stuff like the WiFi settings for my home router was automatically there. I was not able to restore either Nova or Apex though. Both launchers could not find the backup. From what I can now gather, the backup went to the internal SD card not external storage. The reset wipe internal memory, so the backup was gone. And, that aspect of application memory was not backed up to my google account. What did I do wrong? Is there a way to tell NOVA to store backups on the external card and then go look for backups to restore on the card?