backup / hard resetSupport


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  1. Jethro

    Jethro Well-Known Member

    I have new Eris that I need to reset due to the text messaging getting corupted by an emailed SMS. apparently this is the only fix.

    So what's the best method to reset, and r there any good backup/restore methods?

    thanks! Pretty bummed by this.

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  2. Nate

    Nate Active Member

    Not sure about backing up information.. but

    "Perform a hard reset on your HTC Droid Eris. These steps will clear all data and settings off the device.
    1. With the phone turned off, press and hold the Volume Down and Send buttons.
    2. Press the Power button.
    3. Follow the instructions to complete the hard reset."

    Hard Reset HTC Droid Eris
  3. SGRacer

    SGRacer Active Member

    No. Go to home, menu, settings, security, factory data reset. It will put it back to what it was out of the box. I did this before I found the sms issue solution.
  4. Nate

    Nate Active Member

    Alright. My answer was based off a google search, as I have not yet had to reset my phone. Thanks for the correction/new method.
  5. SGRacer

    SGRacer Active Member

    I tried that too but it asked something on a weird bootscreen and would not let me proceed. :)
    Hopefully you will never have to.
  6. Jethro

    Jethro Well-Known Member

    OK, thanks for the replies. I ended up using the Settings/Security/Reset method.

    However, I did download and use MyBackup Pro (well, the demo version for now) to first do a backup of all system settings, bookmarks and home screens. Then I also did a separate backup of my contacts. I could have backed up my text messages & a few other things, but the text messages were what was causing the errors.

    Then after the reset, I went to the Marketplace and re-installed most of my essential applications, including MyBackup of course.

    And lastly, I went to MyBackup and restored my system settings and then contacts.

    In the end, it ended up getting my phone 'pretty close' to where it was. There will definitely still be some resetting of individual application settings and other things, but the majority was there intact! And it appears that my contacts came in OK as well, including their photos. I wasn't extremely concerned about this as I sync my phone with my Outlook contacts/calendar, but it could be helpful for those who don't.

    I recommend this method if you need to hard reset your device and want to save a bit of time in getting it all back up to where it was. Fortunately for me, I have only had it less than a week, so not too much to lose. Now HOPEFULLY I won't get that crazy SMS corruption again!!!
  7. JackieRL55

    JackieRL55 New Member

    Jethro thanks for the MyBackup info. I was getting a force close error message on my e-mail program and couldn't figure out how to fix it and I was worried about hard resetting and losing everything. Downloaded MyBackup and it worked perfectly.

    FYI - if you get an error message with the e-mail application I found a workaround on a Motorola message board: clear email data by going into settings->applications settings->filter (by all/running) select email -> clear data. If it ever happens again I'll try this. I heard it might have to do with the task killer app. Who knows...

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