Now, I might have missed where the following was stated, but here's the story anyway: I arrive at the local Sprint store early with my Daughter. I was number two on the list, with the $50 deposit already in place. Since there was no line, I decided to walk around with my daughter until 5 minutes before. Well, I get there and they let people in early. Not a bad thing since that made me number three. But I guess that means the list/open time doesn't matter. I get in telling them yes, I already have a deposit down and that I will be buying the phone out-right. I just started my service in December. After an hour of waiting for them to get through the first two customers, I was next. As I go through the process, another Sprint rep came up to the one I was working with, explaining that anyone buying the phone out-of-contract has to have it ordered and it will be in Tuesday. I was pissed. But being the nice guy I am, I just said whatever. Others in the store heard this though, and got upset. The rep working with me then just starts helping the next person - wtf?!?! I then ask what my next step was. They then say I can come in Saturday to get it (wtf again) and he asked me for my name and number. He then tells me my deposit cannot be applied to the phone so he'll have to send me a refund check that may take 1-2 weeks. I must have missed where they explained you cannot get the phone from the store ooc, but the first rep that got me on the first list said it was fine, the second that I made the deposit with said it was fine, and the one greeting me today said it was fine. And then I go through this? As a current customer, am I kicked to the door so Sprint can get new customers? Or did this store just make a mistake?