I had a couple replacement phones due to different issues. But now the battery cover does not snap around the top and side area of the phone. It seals good around the usb and the side around the volume keys. Anyway, when I called verizon, and Samsung they both said it would be my responsibility to buy anther door. It doesn't really bother me much to pay for one, but the only reason the door is broken now is because I had to take it off for the replacements, and to do a factory reset after the 4.3 update. Youd think they would replace it.