Before you buy a Nexus One...a design flaw I discovered in a drop.


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  1. androidtx

    androidtx Well-Known Member This Topic's Starter

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    I have had my Nexus One for about a month now. Before the N1, I have owned iphones, ipod's, the G1, and various other phones, including quite a few HTC phones like the Dash. Never before though, in all my drops of phones have a experiences a small drop and ding on a phone causing a major usability issue.

    What happened was that while using the phone, it slipped out of my hand and fell about 3 feet onto a tile floor. My main concern obviously was a cracked screen, but aside from a small dent in the metal case right near the on/off button, it appeared to be fine. That was, until I attempted to open the battery door. When the metal from the case deformed slightly on the impact, it wrapped over top of the battery door a bit, and now made it impossible to for to open the battery door, no matter how much force I applied.

    I could not believe that such a minor drop caused such a major problem. I have dropped nearly every phone I have ever owned repeatedly, including the G1 many times, and the iphone, which has the dented case to prove it, but never has this resulted in a major usability problem with the phone. It amazed me that seemingly HTC/GOOGLE never found or thought of this issue during the design and testing process. People do drop phones, it happens, and you don't expect any drop to be something that requires the manufacturer if you don't want to further damage the phone. It is like a shopping cart hitting your car door, and needing the jaws of life to get you out. Basically my phone had just become an iphone, but without the swappable SIM.

    I called HTC and explained the issue, and said that I felt this was a pretty big design oversight. I feel that if the phone is this susceptible to major issues from small dings, that they should probably include a rubber case, instead of that stupid sleeve no one uses. After talking for a while, the HTC rep said I could send it in, and they would make sure my SIM and Memory card got back to me, but that I would be charged for a repair. Honestly, I had hoped to get a bit of a break since I was an early adopter, with a strange, and what I feel design oversight issue.

    I personally couldn't care less about dings and scratches on my phones, I like to use phones the way they were designed, but never have I had it cause a problem I could not rectify without a very small metal file.

    So to those considering a Nexus One, I just want to make you aware of this issue. The metal on the bezel is really soft and will easily bend/dent, which seems to have the ability to cause some major problems. Even the metal on the phone 2G was not like this, I dropped it many times and only had a small dent from one drop that affected usability in no way. Maybe this is why apple is so anti replaceable battery. I have also dropped phones like the Dash, Treo's, iphone, and G1, and never had a problem.

    It is a great phone for the most part, but sometimes the design seems a little half baked.
     

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  2. Rusty

    Rusty Well-Known Member

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    You dropping your phone is not a design flaw.
     
  3. smitty24

    smitty24 Well-Known Member

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    got any pics? honestly sounds like something you could repair with some precision tools...
     
  4. oniongirl

    oniongirl Well-Known Member

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    I use the stupid sleeve that no one uses....

    Still. Bad luck that you've had that problem. There's a video floating around with the HTC testing process for the N1, but I can't find the link anymore. Perhaps someone else might have a note..? They don't show them trying to remove the battery cover after all that rigorous testing ;)
     
  5. mkrmec

    mkrmec Well-Known Member

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    So true :D I was like not another story about how I damaged the phone and it's Googles fault.. yezz

    Maybe you haven't heard but all phone get damaged one way or another if you drop them...
     
  6. smitty24

    smitty24 Well-Known Member

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    YouTube - Nexus One: The Story - Episode 3: Testing
     
  7. idiotekniQues

    idiotekniQues Well-Known Member

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    that does suck. but now you have an iPhone with a non-removable battery - although i bet you have a better chance of getting that open safely than an iPhone.
     
  8. chaz_uk

    chaz_uk Well-Known Member

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    What makes the slipcase which comes with the Nexus One "Stupid"?

    Mine loves its little pouch.
     
  9. Rusty

    Rusty Well-Known Member

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    Mine lives in it's pouch as well, even when it's on my desk, it's in its pouch.
     
  10. grainysand

    grainysand Well-Known Member

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    This.

    Mine lives in its original sleeve, too. The thing's cute as hell.
     
  11. Fatal Exception

    Fatal Exception Well-Known Member

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    Go team pouch.
     
  12. mkrmec

    mkrmec Well-Known Member

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    Yep the pouch rules... specialy the android on it :D
     
  13. oniongirl

    oniongirl Well-Known Member

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    Glad I'm not the only one who finds it deeply satisfying to pop it in its pouch. That little Android is such a cutie. Nice and padded too.
     
  14. intothesun

    intothesun Active Member

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    I panic if I cannae find my pouch.
     
  15. chaz_uk

    chaz_uk Well-Known Member

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    Is it wrong to want a giant version of the pouch to use as a sleeping bag?

    (My wife would be so ashamed of me if she knew....) :D
     
  16. Rusty

    Rusty Well-Known Member

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    I am also very careful how I place it in the pouch, the screen must be towards the android, with the power button at the top.
     
  17. NexusMMM

    NexusMMM Well-Known Member

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    Guys, I too discovered a design flaw - I dropped my phone in the toilet bowl and now it won't turn on. I really think that HTC should fully water-proof a device like this, after all, I've pissed on my iPhone, and went deep ocean diving with my Motorola and they still work fine :D

    In all seriousness, are you sure this isn't something you can resolve on your own with a thin piece of metal to give it some upward pressure? Also, while I'm not condoning warranty "fraud," why in the world would you call HTC and volunteer the fact that you dropped it when you could have simply said that the battery door was stuck on??

    Oh and I love the pouch but I friggen misplace the thing about 50x a day and go crazy looking for it when it's somewhere stupid like my pocket :p
     
  18. theartfullodger

    theartfullodger Well-Known Member

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    Exactly...

    The world is split into two groups...
    a) Those who surprisingly often blame others, not being willing to accept their own responsibilities...
    ii) Those who recognise they s*** up from time to time, and that it costs them, but accept this & get on with their lives... without expecting someone else to pay/clear up the mess
    3) Those who can't count...

    Cheers!

    Lodger
     
  19. edge

    edge Well-Known Member

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    Who has the cool job that gets to make all those machines?
     
  20. androidtx

    androidtx Well-Known Member This Topic's Starter

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    Thanks for the input guys, maybe flaw should more be "design oversight". My point is you know people are going to drop these phones WHILE USING THEM, which means a pouch does no good in that situation. I just think it is a bad idea to join metal and plastic at a seam right dead center at the top of the phone. You are better either wrapping the metal bezel around the top and over the back, and having the plastic snap in in the back, or wrap the plastic over the front (less desirable looking), but either way, don't meet them in the middle, it will cause issues like I had.

    Judging from your reactions, I guess I am expecting too much, I can deal with that. And like I said, the drop is my fault, I get that, I just think a bad design decision made it far worse than it needed to be.

    And yes, I did fix it, I used a small file, and the back comes off much easier than it ever did now.
     
  21. BiGMERF

    BiGMERF Well-Known Member

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    thats why the first thing i got was a case...
     
  22. bitxboi

    bitxboi Well-Known Member

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    when I read design flaw I really got worried...but you don't really describe a design flaw. I'm sorry for your problem, but much happier discovering it's not actually such flaw
     
  23. markie-m8

    markie-m8 Well-Known Member

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    I've dropped mine a few times now, battle scares to the case and screen. What muppet thought of Teflon coating the back,
    Bloody Slippy stuff that is. Haha. :)
     
  24. grainysand

    grainysand Well-Known Member

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    If that's wrong, I don't want to be right. I usually think a company placing its logo everywhere is obnoxious as hell, but the Android guy is too adorable. I even take good care of the stock earphone because of the little pale-gold Android on it. Very awwww.

    Glad to know I'm not the only one!

    Actually, funny you should say that, because someone did in fact drop it in the toilet. And it continues to work. :D
     
  25. Neemo

    Neemo Active Member

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    Actually it is. Since phones are intended for day-to-day use, they should be designed they way that they can withstand abuse. I admit there are those one off -freak accidents that can't be helped no matter what, but if the phone gets damaged and it could've been avoided with better design, then it is a design flaw.

    Although you have to take into consideration aesthetics. Sure you *could* build the phone's exterior from bubblewrap or weld it together to stand nuclear war, but it wouldn't probably look as sexy that way :D I'm not bashing N1 at all, it's a wonderful phone and I intend to get one myself soon. I think it's a design flaw to the extent where the design can be altered to add durability but without impairing the looks.
     

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