Bell Galaxy - Getting SD cannot mount errorSupport


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  1. dqm

    dqm New Member This Topic's Starter

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    I recently got an error on mt external SD card. The error says Can not mount external SD card. Mount point absent or incorrect or unplug.

    Now both the internal and external storage are unavailable. I cannot even format them.

    The external SD card was corrupted by my Galaxy. Out of 8GB, only 5.5 GB was available. Reformatting with Windows 7 didn't help....still only had 8GB.

    The phone boots up when the card is plugged into the Galaxy. The phone works - internet, calling, Google maps etc. But the internal and external card storage are both unavailable.

    If I remove the card altogether, or use another card, the phone does not boot up.

    I have reset the phone and deleted all my data.

    I was able to reformat the original 8GB card back to its full capacity using by BB Storm. But I'm still getting the same error.

    To make it worse, this seems to be one of the Galaxys where the reset and recovery modes are unavailable.

    Any ideas on what I can do?
     

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  2. hazardeyes

    hazardeyes Active Member

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    did you root your phone ???
     
  3. dqm

    dqm New Member This Topic's Starter

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    No, I have not. Since the phone has recovery mode disabled, I didn't want to brick it.

    And I would prefer not to root it, if possible.
     
  4. philtech

    philtech New Member

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    I have the same problem, cannot read neither the internal nor the external sd cards, and when i connect the phone to my pc it repeatedly enters and exits sync mode. The only solution that i have found so far is to turn on usb debug mode in the phone, then you are able to access the internal sd card. hope this helps a little. if someone finds out the issue and a resolution it would be very much appreciated.
     
  5. sricher

    sricher New Member

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    I have the same problem plus, I'm not able to connect my phone through USB cable-Debug mode....

    I have contacted Bell support and, the only thing they told me was to return the phone to Samsung for repair....

    Anyone have solve this problem yet ??
     
  6. sricher

    sricher New Member

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    After a few hours with Bell tech, I finally returned my phone for repair (their lent me an old Galaxy).

    The first diagnosis of the tech is: SD card are grilled.....

    So I have to wait for 3 weeks to have my phone back to me....
     
  7. sricher

    sricher New Member

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    I have received my telephone. Repaired. No fees and no solution.

    Still a mystery.....
     

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