can't take the phantom swipes any longer. i bought the $10/month warranty through best buy when i pre-ordered, so i'm going to take it in and get a new phone. has anyone been through this process? from what i understand they take my old incredible and i will have a new one mailed to me. i have a few questions: am i safe in assuming i will have my phone in hand in 2 weeks? my plan is to back up internal and sd cards to memory and then factory wiping it, any other suggestions? will it be any use bothering them for a free pack of screen protectors? it wouldn't be a big deal but they are relatively expensive, and now i need to go buy a new pack because the phone they sold me was defective? what kind of a temporary phone can i expect from best buy? do they have guidelines, or is it just any smartphone they have available?