Best Way to Get rid of the Behold 2

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  1. bearsfan85

    bearsfan85 Well-Known Member Developer

    Talk about how you got the best deal for trading in Your BH2.

    This is here to prevent people from clogging up dev and faq threads about roms and other misc things to help stay on topic.

    Feel free to post new ones and I will try keep this title post updated as they come in.

    What has been suggested thus far.

    Best Buy Trade In

    Walmart Trade In w/ Gazelle



    Call T-Mobile at 1-800-8937-8997

    I do not receive any benefits from any of the above companies and the views in quotes are not mine just ways to get rid of the bh2 and have not compiled the list myself, I am not responsible for any dealings with these companies, the suggestion are merely just suggestions that I have come across.

    ashleynicole, Bugdog and NowVoyager like this.
  2. Beaver6d9

    Beaver6d9 Member

    as I think of various pro tips along the way I'll try and add them.

    Don't threaten them with small claims court, actually do it and call them for the info they have to provide to help you with your case. I asked for a record of all service calls, time on the phone, and notes on the account so I knew how much $$ to reasonably ask for in my claim. (they will say you can get your call records online and account notes at a Tmo corporate store)

    Try not to cuss or get upset. I am guilty of this, but i know it did NOT help me.
  3. laker666

    laker666 Well-Known Member

    just got mine, thanks for the advice
  4. yatimameiji

    yatimameiji Well-Known Member

    I didnt need to resort to threats of small claims court. As a fan of Consumerist you should know of the EECB. A nice but curt letter and I got a free swap.
  5. thegame3202

    thegame3202 Well-Known Member

    This is what I am going to go for. I've had bad luck with phones too :-(
  6. Beaver6d9

    Beaver6d9 Member

    I considered an EECB from day one actually, but I was being taken care of via the CSR's so I wanted to stick with that route until it truly dead-ended.

    I'm glad you guys are having good experiences with getting a warranty replacement. I was a little concerned that typing up my experience might be wrongly construed as a guide to defraud t-mobile. My main thing was I saw a lot of unhappy folks here and wanted to let them know that there is reasonable recourse.

    Personally I WANT to stick with them because I have a $20 data plan and save $5 a month with my more than adequate 400 txt plan.
  7. thegame3202

    thegame3202 Well-Known Member

    I wanna stick with them because they always end up taking care of me with not many questions asked.
  8. NowVoyager

    NowVoyager Well-Known Member

    Saw this: Walmart Reduces myTouch 3G Slide Pricing | TmoNews - Unofficial T-Mobile Blog - News, Videos, Articles and more

    Generally, when a phone is drastically reduced this close to launch, there is something afoot.

    Could it be that this is why Tmo is offering this phone to Behold 2 owners? Are we getting yet another junker? Remember, when we all saw the specs and launch videos of BH2, they were impressive. But the reality of the Behold 2 has been a Samsung epic fail.

    Remember how the Samsung freebie Lemmings jumped all over me for telling the truth about the lousy performance of the Behold 2 from the start? Well, here we all are months later, lemons in hand, fighting for restitution.

    The Samsung Behold 2 was a business-class phone whose potential rivaled the best phones out there. The Slide is a teenager's toy that is already being deeply discounted prior to launch. Shades of Behold 2 are lurking...

    I am just trying to avoid getting another lemon in its place.

    Once bitten, twice shy.
  9. mwl1119

    mwl1119 Well-Known Member

    Walmart is always cheaper. The HD2 is only $100 ($100 off), and the Droid on Verizon is $20 ($180 off).
  10. mwl1119

    mwl1119 Well-Known Member

    Anyone care to tell me where to send my EECB?
  11. thegame3202

    thegame3202 Well-Known Member

    STFU both of you. Jesus you're acting like teenage girls.
  12. mwl1119

    mwl1119 Well-Known Member


    Where can I send my EECB?
  13. behold_this

    behold_this Well-Known Member

  14. behold_this

    behold_this Well-Known Member

    mwl1119 likes this.
  15. mwl1119

    mwl1119 Well-Known Member

    To whom it may concern,

    My name is Matthew Lxxxxxx. My girlfriend and I have been T-mobile customers for a few years now and are very satisfied with most of the service we have received.

    However, last fall I purchased the Samsung T-749 Highlight and had numerous problems with it. After multiple exchanges with that device I was "upgraded" to the T-939 Behold II.

    On the phone the representative informed me that this device would receive future updates, which we now know is false. On top of that I have had to replace it twice thus far because the screen's backlight will not shut off after a call and I have to power cycle the phone to get it to shut the screen off.

    I received my third Behold II today and I still have the screen timeout issue not to mention being stuck on outdated software. Now my choice is to take yet another Behold II, downgrade out of an Android handset that I am locked into paying $25 a month to use, leave T-mobile since my contract will be up, or use my upgrade and get the phone I have to hear is so great from your CSR's every time I call in about an issue I am having with my Behold II, The Mytouch 3G Slide.

    I do not think it is very fair that after six plus months of hassles with my numerous phones and waiting for the day I am eligible to upgrade that I should be asked to fork out $200 dollars and however much you lose on the rebates just to get a handset that actually does what mine should and why should I waste more of my time or your money sending me a device that will not work properly and I will not be satisfied with?

    I think that all of the hassles I have went through over the last six months should equal the value of the Mytouch 3g Slide after rebates with the new two year contract I would be more than willing to sign. I hope you agree and are willing to meet me halfway.

    Sincerely, Matthew Lxxxxxx
  16. behold_this

    behold_this Well-Known Member

    When you say we know future updates won't happen, be clear you are talking about 2.0 because they will say the phone is getting 1.6. The issue is the 2.0 update though just my opinion
  17. CRPercodani

    CRPercodani OFWGKTA VIP Member

    If this happens again I'm closing the thread.
  18. behold_this

    behold_this Well-Known Member

  19. btbarr

    btbarr Well-Known Member

    I know this is a pretty silly well damn near stupid question, but is there any chance the who small claims thing would work for a phone bought from a third party? I know I know you are thinking to yourselves.... really? are you kidding me? I'm just kicking my self for buying this phone now. Unless the petition works I am SOL on getting android 2.x. I can't afford to go the third party route or even the T-Mobile route unless the my touch slide is like $50. So yeah I grasping at anything I can to keep that small dwindling glimmer of hope that I won't be stuck with a crap phone for the foreseeable futue/
  20. mwl1119

    mwl1119 Well-Known Member

    Honestly your probably SOL even if the petition did anything. Sorry.
  21. spiz

    spiz Well-Known Member

    I just spent an hour on the phone with CSR, a specialist, and then a supervisor. I thought I was getting somewhere, but the best they could do was to make me re-eligible for the lowest price on the phone.

    Worthless because I already paid money out of pocket to get this phone.

    Do you think you could PM the letter you used, if it's not too much of a hassle? I'd like to try that before I sell and spend more money. Thanks!
  22. thegame3202

    thegame3202 Well-Known Member

    I'm in the same boat. Basically told that it was impossible to get an exchange done and that it's not the phone, it's my sim card? WTF? It worked just fine in all my other phones...

    EDIT: I called exec customer service and left a voicemail for the guy I talked to last week. Hopefully he can do something for me :-( Otherwise my cousin in law is a manager for a verizon store... I don't want to switch though :-(
  23. mwl1119

    mwl1119 Well-Known Member

    I would advise everyone that has this issue to just keep calling. Everytime you call you will have a different CSR, probably from a different call center with different supervisors. I finally got someone today that was more than willing to help and gave me my pick of devices that were in the Behold 2's class. I chose the blackberry 9700 and she asked me if I did not like the Android platform I told her that I love it but of the phones she offered that were android I did not like any (G1, Mytouch, Cliq, Cliq XT). I was honest with her and said that I was going to get the 3G Slide when it comes out anyway and planned on selling any handset she sent and the Blackberry has the highest resell value. She then took a closer look at my account and seen how close I was to my upgrade date and made it to where I will get a free upgrade when the second shipments of MT3GS's are shipped June 15th and I can keep my Blackberry since the Slide is technically my contract renewal discounted upgrade. Before today all I got was well we can send another Behold 2.

    Then again I did not use the Android 2.X update (or better yet lack of) as my excuse. My phones have been messing up. After phonecalls the screen does not timeout at all....... on all 3 Behold 2's I have had.
  24. thegame3202

    thegame3202 Well-Known Member

    I'm going to get a damn new sim card because apparently they won't do anything until I do...
  25. mwl1119

    mwl1119 Well-Known Member

    Tell them someone you know also has t-mobile and you put their sim in your phone and it still had the same issue

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