D
I made the first comment, and I'll make another. You ever bought a car by yourself?Before anyone else comes up with any smart remarks make sure you read the part where the rep said they would overnight the phones. This person has every right to want to cancel.
Please explain.I made the first comment, and I'll make another. You ever bought a car by yourself?
they didn't have them in stock so he could overnight them to us. Called in on May 12th to check the order status and was told the phones were on backorder. Called store directly on May 16 to cancel order because I could not wait any longer without a cell phone.
he submitted it gave him an internal announcement message that customers calling in to cancel orders for the Droid Incredible need to wait until they receive their shipments due to increased costs and that the claim would be denied. Asked if I should signup for another carrier instead, and file a claim with my credit card company. He said honestly he thinks I should because I've already exhausted all my options.
A car salesman knows he has commission coming, so of course every car you look at will "be the one for you". He has no idea of your credit rating, your needing of the car RIGHT NOW.. nothing. You do 10 hours of paperwork, only to find out the car needs dealer items removed and you won't get it till tomorrow. You fill in the blank spots. It happens every day.. i worked in a dealer's office for years.Please explain.
So you condone selling your current phone before having a new one?Some people rely on their cell phones for business.
A car salesman knows he has commission coming, so of course every car you look at will "be the one for you". He has no idea of your credit rating, your needing of the car RIGHT NOW.. nothing. You do 10 hours of paperwork, only to find out the car needs dealer items removed and you won't get it till tomorrow. You fill in the blank spots. It happens every day.. i worked in a dealer's office for years.
Edit: don't take it the wrong way.. but this is a damn phone. If people are going to get all wound up over something so minor in life - WTF are you going to do when you actually have a problem in life?
Some people rely on their cell phones for business.
Yup, as do I.Some people rely on their cell phones for business.
That would fall under the category of "Not Planning Ahead".They would if the contract was up and it was either renew or change carriers. He was probably expecting to get the phones in a few days. I would. Why would you pay another month of service if you are going to cancel? Waste of money. If he didnt cancel and waited and the phones came a few days later...he would have wasted a months pay on that plan.
Some people rely on their cell phones for business.
Why would you pay another month of service if you are going to cancel? Waste of money. If he didnt cancel and waited and the phones came a few days later...he would have wasted a months pay on that plan.
I would still be upset if I was told I would have my phone the next day (3 of them for that matter) only to find out they are on back order.
That of course, is agreeable - (the the OP)but to come out and be upset at verizon because there is a wait on the phone you want.. and has been backordered since day one, what do you expect? If the store had no idea if they could even get the phones until July, would you still be upset? You still wouldn't have phone service. You messed up, just admit it.I would still be upset if I was told I would have my phone the next day (3 of them for that matter) only to find out they are on back order.
Bob Barish
Senior Vice President & Chief Financial Officer
robert.barish@verizon.com
One Verizon Way
Basking Ridge, NJ 07920-1097
ph: 908-559-1629
fx: 908-696-2156
Holyce Hess Groos
Vice President & CFO
One Verizon Way
Basking Ridge, NJ 07920-1097
holly.hess@verizon.com
ph: 908-559-5507 (direct)
Suleiman Hessami
Vice President
Pricing & Contract Management
22001 Loudon County Parkway
Ashburn, VA 20147
suleiman.hessami@verizonbusiness.com
ph: 703-886-2017 (Pam picks up)
fx: 703-886-0116
Jerry Holland
Vice President
CLEC Operations
175 Park Avenue Rm 125
Madison, NJ 07940
jerry.holland@verizon.com
ph: 973-350-5111
fx: 973-660-1065
Virginia Ruesterholz
President
Verizon Telecom
One Verizon Way
Basking Ridge, NJ 07920-1097
virginia.p.ruesterholz@verizon.com
ph: 908-559-1069 (Diane picks up)
fx: 908-696-2135
Joseph Russo
Vice President
Service Assistance Support
One Verizon Way
Basking Ridge, NJ 07920-1097
joseph.j.russo@verizon.com
ph: 908-559-2266 (Robin picks up)
fx: 908-696-2175
Tom Tauke
Executive Vice President
Public Affairs, Policy & Communications
140 West Street, 29th Fl
New York, NY 10007
thomas.j.tauke@verizon.com
ph: 212-395-1032
fx: 908-696-2036
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