Black spots on the screen?Support


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  1. xXSK8AGRXx

    xXSK8AGRXx Well-Known Member

    When i where watching a movie in my bed,with the light off, i notice that when the screen turned "grey" or almost black, I could see some small black spots all over my screen.. i cant see it when im in a light room,or daily use.
    so it's there some fix for this??

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    stevil69 likes this.
  2. Kelmar

    Kelmar Done by choice VIP Member

    Unfortunately, this appears to be a reoccuring issue and is a result of the manufacturing process. It's "normal" but sure is annoying sometimes!
  3. xXSK8AGRXx

    xXSK8AGRXx Well-Known Member

    Ohh :( thanks anyways :)
  4. copasetic

    copasetic New Member


    This isn't good enough. I encourage you to pursue this, as a paying customer. Be polite, respectful, and persistent! I am a very patient and forgiving customer, but really for $300...consider you paid for a GOOD working product, you deserve that, and likely an extension to your contract. My replacement came in and was a LOT worse than the first one (oddly enough, the reception (signal) was worse too. I had this issue with my first Treo, the screen was tilted maybe 1 degree. And when I asked if I was being OCD, the store clerk seemed annoyed, but told me "I'd never be able to deal with staring at that every day" and we went through 3 and got a good one. I'm a lot of things, but OCD isn't one of them.

    The store I went to with my Razr, needed honest proof, so we visited the closet, and now agrees they are likely from glue used in the manufacturing process. And as you said, Motorola seems to say they are "part of the normal manufacturing process" and yet why does it exist on ALL Droid Razr models (Currently there are 4) and not other moto models (or other brands?). Hmmm... I found very little online where other brands have had the same issue on ALL units in a run.
    Ouch. Regardless, if this is the case, sending it back for another and another won't help.
    Unless enough customers complain, they (Moto) may not listen. True, posting in user (only) forums won't get their attention. I was curious if anyone else has tried to contact them? My one replacement so far was a LOT worse than the original, but if other brands don't have this issue, well...and to pay $300 for it...
    Maybe we need to get VeriZon, as they are the largest (only?) US Razr customer into the fray; THAT would get action.
    xXSK8AGRXx and Gravytrain like this.
  5. BeastMD

    BeastMD Well-Known Member

    While I can appreciate your thoughts here, it has pretty much been confirmed that its part of the manufacturing process and no amount of bitching at them is going to change it, I am sure as screen technology moves forward we will be rid of these issues. For most of us this is a minor or non issue.
  6. cbreze

    cbreze Well-Known Member

    I have not noticed this yet? (knock wood) and I have looked. One of the lucky few maybe.
  7. lxy33

    lxy33 Well-Known Member

    I bugged Motorola for the longest! I sent them emails, spoke with several people on the phone... no one was able to do anything! I even sent them a picture of how the phone looked--sucky customer service... if you like the phone (like myself) we just have to deal with it.. sad but true story!
  8. Ridgerunner665

    Ridgerunner665 Well-Known Member

    I've seen this on a couple of HD TV's too...so its not just a "phone thing".
    jroc likes this.
  9. 05GT

    05GT Well-Known Member

    I noticed these on my first VZW Droid Razr. My Razr Maxx didn't suffer from this and neither does my current GSM Razr.

    Bad batch during manufacturing.
    jroc likes this.
  10. BeastMD

    BeastMD Well-Known Member

    Are you sure you are in the right conditions? In a room with little light and dark screen. Like take a picture in the dark with the flash off and then look at the picture. I bet you will see them. I have not heard of very many people that dont see them in those conditions. You do not see them in a lit room.
  11. Concat

    Concat Active Member

    I have one splotchy spot on my phone too, but it's so incredibly faint and only noticeable when the screen is black, AND I'm in a totally dark room. I don't even consider it an issue. I wouldn't even be surprised if only some people can see it... like high frequency sound :p

    It seems to be a fairly common occurrence in OLED screens. I guess it's the trade off for having high color saturation. Quality control would probably have to be prohibitively high to eliminate the problem at the manufacturing stage. Or maybe there really was poor quality control on a batch of Razrs or from a specific manufacturing facility.
  12. xXSK8AGRXx

    xXSK8AGRXx Well-Known Member

    Thanks again guys , but isn't it possible to fix this all by my own??
  13. narayanan9190

    narayanan9190 Well-Known Member

    i got this prob too....:mad:
  14. inssane

    inssane Well-Known Member

    For those that can't see it, it is best seen when the phone is ON, but the screen is black - if that makes sense.
    This is the second phone that has this issue, but I rarely see it. My first one was very bad.
  15. Cadedroid

    Cadedroid New Member

    I am surprised at the how wimpy most of these responses are to the problem of these black dots, e.g., "It's a normal part of the manufacturing","It's the price we pay for high resolution." Blah, Blah Blah or should I say Baaa, Baaa, Baaa, 'cause this is the type of responses you'd expect from sheep? The black dots indicate that the phones are defective in a major way. Imagine proportionally sized dots on your monitors or TV's. You wouldn't tolerate that, why tolerate it on these damn expensive phones? I don't know about you, but I paid a lot more for this crapping-out phone than my monitor. I don't get it. Motorola must love all the sheep because they nullify the valid complaints of the non-sheep that are justifiably pissed about their phones being defective.
  16. jroc

    jroc Well-Known Member

    Since there are G Nex's with this same issue...my PS Vita has the same issue....

    It is what it is. And its not just Motorola...since the G Nex is made by Samsung and the Vita by Sony. I blame the screen and the workers putting these devices together.

    You can exchange for a better looking screen. They are out there....but it is what it is. Btw...my Vita looks way worse than my RAZR. And when I had a G Nex it either didnt have it as bad it didnt have it at all.

    Dont want a phone with this issue at all or have a better chance at not having this issue at all? Get a phone with an LCD screen. For me, these splotches and other cons of Amoled I can live with. After having a Rezound...I dont think I will ever go back to LCD unless some things change on future phones.
  17. Cadedroid

    Cadedroid New Member

    I took my Droid X back to a Verizon store today and they had never heard of the problem with the black dots. It was news to all of them, but the guy helping me checked out some forums and saw that mine was not an isolated case by any means. It was no longer under warranty, but they are sending a replacement Droid X and it should be here in 4 days. They did not charge me for it other than to bump my insurance to a perpetual warranty for $1.79 a month. There's no guarantee that it won't happen on the replacement phone, but it probably won't happen again, because the vast number of owners are not having the "black dot" problem. To all you folks that said there's nothing you can do about it, I'm glad I didn't listen to ya. I encourage others with the same problem to take it back and tell them it's defective.
  18. helloimanton

    helloimanton Member

    My droid razr has that problem too. I'm going to leave it, becuase there is nothing wrong at the moment. You can probably claim warranty if something happens though.
  19. FragDroidX

    FragDroidX Well-Known Member


    You do realize that this thread is about the Droid Razr with an AMOLED display and has nothing to do with the LCD display of your Droid X?
    jroc likes this.
  20. jroc

    jroc Well-Known Member

    yea...my Droid X1 has 2 black dots...but that is not the same issues as what this thread is about. My Droid X1 is from wear n tear. Its probably from my kids mother...the black spots are over the 7 and 9...the 2 numbers you press the most when listing to voice mail.
    FragDroidX likes this.
  21. Cadedroid

    Cadedroid New Member

    You're incorrect about this thread being limited your Droid Razr. It's about black spots on Droid phone screens, period.
  22. jroc

    jroc Well-Known Member

    I suggest you re read the original post....and look at similar post on this forum and others around the net.

    Whats going on with your Droid X isnt the same thing as what this thread is about. It cant be. It doesnt have an Amoled screen.

    Can you see your spots in regular light or only in low light, darkness? What we are talking about in this thread is this:

    black screen blotchy (bootup / wallpaper) - Page 3 - Android Forums at AndroidCentral.com

    And that looks worse than my RAZR. My Vita looks worse than all...lol. Except for the line, my Vita doesnt have that...but it has huge black splotches.

    My Droid X doesnt look like this. It has 2 black spots like someone pressed the screen too hard in 2 spots.
  23. Kelmar

    Kelmar Done by choice VIP Member


    He's actually correct (but we don't mind :)). This one is about the issue created by the manufacturing process of our AMOLED displays was high is found on the Razr and Galaxy Nexus.

    While the DX may have a similar issue, the cause and reasons for it are drastically different and, as you said, should not have to be accepted as normal. With the Razr though, we're unfortunately stuck with it.

    I'm curious how wide spread the issue you were experiencing is with the DX though! Any chance you could take a picture for us? Perhaps the two are more related than any of us think or realize. :)
    jroc likes this.

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