Blank screen but still works

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  1. fezzle

    fezzle Well-Known Member

    I pulled my phone out from my pocket about an hour ago to find out something is wrong with the screen. When I turn it on, it remains blank, though the shade of black changes thanks to the backlight.

    After doing some experimentation, I noticed that the phone itself is still functioning. For example, there is haptic feedback, sound still emits from it, and from memory I was able to pull down the notification bar to adjust the brightness setting (which it did). Yet the screen remains blank.

    I notice towards the bottom right corner that when I turn the screen "on" there is a tiny white line, something that almost looks like a scratch. The line goes away when I turn the screen off.

    My first thoughts is somehow the screen was somehow damaged, but the phone had been fine 30 minutes prior and nothing had occurred in between that time.

    My phone is an Asurion refurb with a Hitachi screen and it is running BACKside ROM (one of the early January builds).

    Someone please help!!!! I'm slightly more than freaking out right now.

  2. brotherswing

    brotherswing Well-Known Member

    Try this, pull the battery then hold down the power button for thirty seconds. Then power back up and try again.
  3. fezzle

    fezzle Well-Known Member

    Hold down the power button while the battery is out, or after I've replaced it?
  4. brotherswing

    brotherswing Well-Known Member

    While its out.
  5. Phatninja55

    Phatninja55 Well-Known Member

    Did you just recently put backside iho on your phone or was it on before the screen was black? Try booting into recovery to see if the screen works.
  6. fezzle

    fezzle Well-Known Member

    I've had backside for about two weeks. The phone's been functioning fine til this incident.
  7. fezzle

    fezzle Well-Known Member

    Tried removing the battery/holding down power. No luck.

    Am I right in thinking I will need to replace my LCD panel?
  8. brotherswing

    brotherswing Well-Known Member

    Maybe. We need some more opinions on this. I hope it isn't your screen, replacement parts for our phones are hard to find. I know, I've looked.
  9. fezzle

    fezzle Well-Known Member

    Actually I quickly found a replacement LCD on eBay, but I'd rather not have to take the phone apart and risk ruining it all together.

    I'm currently on hold with Asurion to see if they'll send me another refurb free.
  10. AndyOpie150

    AndyOpie150 <strong> <a href=" Contributor

  11. fezzle

    fezzle Well-Known Member

    Thought a visual might help here. As you can see, there is what looks like a crack when the screen is turned "on" but it goes away when I turn the screen "off".

  12. AndyOpie150

    AndyOpie150 <strong> <a href=" Contributor

    It's bad. Send it to LG. You have a one year warranty.
  13. fezzle

    fezzle Well-Known Member

    Does that still hold true for refurbs? Not to mention the fact it's rooted....
  14. JerryScript

    JerryScript Well-Known Member

    No, refurbs are not covered by LG's warranty, but they may have a limited warranty offered by the refurbisher.

    That definitely looks like a hardware issue. If it was software, the white line would only be able to go horizontal or vertical, not slanted. ;)
    AndyOpie150 likes this.
  15. AndyOpie150

    AndyOpie150 <strong> <a href=" Contributor

    Some how missed the refurb part.
  16. brotherswing

    brotherswing Well-Known Member

    Yup, with the photo its easy to see. Cracked the substrate layer.
  17. fezzle

    fezzle Well-Known Member

    Well I called Asurion. They say my warranty's voided because of the crack, and there's no proof to whether or not it was faulty when I received it.

    A bunch of bullshit. I'm gonna get the phone repaired locally for cheaper than the deductible.

    And I'm immediately canceling my insurance. Waste of money.

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