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Boost customer service & tech supportGeneral


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  1. freesunshine

    freesunshine Well-Known Member This Topic's Starter

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    I must say, it is a pain in the a$$ to go through the prompts to get a live person on the phone. However, once you're in, it has been nothing but an awesome and pleasure experience with both customer service and especially tech support (main the reps in El Paso, TX)!

    I understand your mileage may vary but I've called many time and pretty much every calls I've made has been awesome...it's a rarity now days!

    I thought I would share this since we complaint more than give credit where credit is due! :D
     

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  2. Codegerm

    Codegerm Well-Known Member

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    When I have talked to them it has always been great for me. I have been with Boost for years now. It is just the automated system people tend not to like, and most every company uses them. When the Company I work for asked us how to improve the first thing all of us technicians said was to get rid of the automated prompt system. Most companies don't realize how much easier dealing with a customer will be if they haven't had to navigate an automated system to get to a person.

    Codegerm
     
    LilBit likes this.
  3. albanymike

    albanymike Well-Known Member

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    I have had no problems what so ever, Had the warp and was goona send it in to samsung to be repaired and the ladies said i'll send you a referb phone to use. I called back and said I do not need the extra phone(rooted it solved all problems) they told me to keep it as a back up. there a 800 no. that they pick right on up! I'll post it later phone is off.
     
  4. SelfElevated2

    SelfElevated2 Well-Known Member

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    Lol here is a direct number to boost customer service. No numbers to punch, just a live person in one or 2 rings
     

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  5. kevincott

    kevincott Well-Known Member Contributor

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    jackbquick123 and LilBit like this.
  6. LilBit

    LilBit Well-Known Member Contributor

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  7. freesunshine

    freesunshine Well-Known Member This Topic's Starter

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    I've had that number but it's a hit or a miss for me. :confused:
     
  8. Madroxide

    Madroxide Well-Known Member

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    I work at a Boost store and that number has gotten me through faster than the dealer que sometimes.
     

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