Boost Mobile Samsung Transform Ultra IssueSupport


  1. GuyInAZ

    GuyInAZ New Member

    Hi, just joined the forum.

    Having a problem with my Boost Mobile Samsung Transform Ultra and would greatly appreciate any help in resolving it so I don't have to send it to Samsung to be fixed.

    Have had the phone for about 5 months, never rooted it, never had any problems. Usually leave it on charge @ night so it's fully charged in the morning. Woke up one morning about a month ago to a black screen, power button did nothing, blue light on so fully charged. Took the battery out and put it back in, worked for a few minutes after rebooting then shut off. Did this several times with same results.
    Decided to do a factory reset from the settings menu, rebooted, same problem. Googled hard reset and found a youtube video, did the down volume power button thing and chose factory reset in the menu. Rebooted, issue resloved.
    Yesterday @ work, installed Adobe Reader while charging on USB on work PC, looked at phone about 30 minutes later, black screen back, power button non functional, removed battery, same issue as before. Came home and did a factory reset again. Now when it boots it gets to "Preparing SD Card" and reboots and will continue this loop until I pull the battery out.
    Attempted to follow these instructions from a previous thread in the forum. Have Odin and TransformUltra.ops but can't download the image files. Server must be busy.

    Any help would be greatly appreciated.

    Can't do another factory reset, flashes some message really fast that says something like "Login file does not exist."

    Thanks,

    Guy

    Update: Followed the instructions in this thread to the "T", was able to download the necessary files from the provided links, same issue.

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  2. Plaigh

    Plaigh Well-Known Member

    Ahhh yes, I too have the "black screen" problem myself on my Transform Ultra - since I can't see anything on mine I have to ask... How were you able to do any kind of restore if you had a black screen? My key pad lights up, I can hear the phone booting up and the light in the upper right hand corner shows but I have absolutely nothing on my screen. I have contacted Samsung a couple times so far & am now waiting for them to send me the address to where I can send it to. If you don't get your issue resolved I would recommend you contact Samsung because my phone was made in January of 2011 & they told me that if I were to have waited till after then this year I would be SOL.
  3. niteNarmor

    niteNarmor Well-Known Member

    Have you by any chance messed with the bluetooth or stock music app?
    The reason I'm asking is because in my early android days, I uninstalled the stock music app and replaced it with one I did like. Well, something with the stock music app has to do with the Bluetooth. If you uninstall or mess with the stock music app it will cause a boot loop on this device. Found that out the wrong way, lol.
  4. GuyInAZ

    GuyInAZ New Member

    To do a restore I had to take the battery out and put it back in again.
    It arrives at Samsung today. Called them and they sent me an email with a UPS 2nd day shipping label and shipped it out Monday. Their # is 888-987-4357. Give them a call, tell 'em what's going on and they'll set you up.
    Plaigh likes this.
  5. GuyInAZ

    GuyInAZ New Member

    Added a Bluetooth headset to listen to Pandora but no stock music apps.
  6. Plaigh

    Plaigh Well-Known Member

    I just called & mine is getting shipped out today. THANKFULLY they have the year warranty and mine is just under a year.
  7. Plaigh

    Plaigh Well-Known Member

    Any word on your phone issue from Samsung? They kept me updated quite well I have to say BUT - They're saying that my phone has water damage and THAT is a LIE! That phone NEVER touched water ever. So, I guess they're sending it back for me to deal with. What a crock of $HIT! That was the last Samsung product I'm ever going to buy.

    Just thought I would update this thread & see what's going on with yours.

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