Bought an app, now doesn't workSupport


Last Updated:

  1. azak

    azak Well-Known Member This Topic's Starter

    Joined:
    Apr 30, 2010
    Messages:
    98
    Likes Received:
    12
    Per everyone's suggestions I bought the Album Art Grabber app, but when I try to access it I only get a black screen with the name of the app at the top. This is the first time that I ever paid for an app and will likely be my last. Does anyone have any tips for fixing this?
     

    Advertisement
  2. russell5

    russell5 Well-Known Member

    Joined:
    Nov 7, 2009
    Messages:
    206
    Likes Received:
    19
    Try a resart of the phone.

    If you go into the market. Hit menu and go to downloads. THen choose the app and uninstall it form there they will refund it automatically if its been less than 24 hours.
     
  3. jwm2

    jwm2 Well-Known Member

    Joined:
    Mar 30, 2010
    Messages:
    1,109
    Likes Received:
    270
    Uninstall and then reinstall, if you can't get a refund then contact the developer with the issue, they will most likely give you something to try and fix it. It may also be fixed in the next release so all is not lost.
     
  4. azak

    azak Well-Known Member This Topic's Starter

    Joined:
    Apr 30, 2010
    Messages:
    98
    Likes Received:
    12
    It still doesn't work after a restart. I see that I can still get a refund, but it's disappointing that I won't be able to re-install it after that unless I definitely want to keep it. There's a chance that I had a faulty installation since my service is very spotty at this time, but it looks like there is no way to try re-installing this. I guess I'll be sticking to free apps from now on.
     
  5. jwm2

    jwm2 Well-Known Member

    Joined:
    Mar 30, 2010
    Messages:
    1,109
    Likes Received:
    270
    Theres no free app replacement for it, its one of the handiest apps i know of. It will save you hours of hassle. Trust me you want to keep it. I've used it on os 1.5, os 2.1 and on the incredible, its a lifesaver. Its only a buck, so bite the bullet, uninstall it then reinstall it. You can also uninstall apps via the settings>application management area, or you can use astro file manager to uninstall it if you don't want to get a refund just yet.
     

Share This Page

Loading...