So i take off the Neo Hybrid to switch to my work case and the bezel just lifted up. The bezel broke near the bottom of the volume rocker between the volume rocker switch and the back cover. If you look at the side of your phone, you will see the plastic bezel is very thin at that point. I guess switching TPU covers is pretty hard on that weak spot. For the record I've been a cell phone user for 25 years. During that time I have never damaged a phone in any way. Sure I've dropped them but never inflicted any damage but scratches. What I'm saying is I take care of my phones. I can't believe it broke just from removing a rubber cover. Went to the Samsung kiosk inside Best Buy...no help. Went to AT&T......no help. Contacted Samsung service via AT&T...The only thing they could do is repair it which would take a while. Not having my business phone for even one day is not an option. I really don't want to fire up my Iphone for something this small. I just wanted to give you guys a heads up. You may want to take a look at those very thin spots on your bezel for cracks. I'm sure what I'll end up doing is just snapping that little piece off the rest of the way. It's currently held on with tape.