Broke my gorrilla glasss - what options do i have?Support

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  1. buckhead

    buckhead Well-Known Member

    Hey everyone, my Triumph fell right on the corner breaking the glass. I had the glass protector off too, so it does have some sharp edges now. I only have one protector screen for another phone but i was thinking of putting it on for now to keep from loosing glass or cutting myself accidently. I know once it's on, it's not coming off. Do you think this is a good idea for now?

    I do have insurance through VM so i will have to get another phone. But i think it's $100. I'm looking for a cheap fix. If i have to return it, so be it. Would an Ebay digitizer work well? Are they hard to change or inferior quality?

    I also have a custom ROM installed. Would i need to go back to stock before sending it in?

    Don't judge me on this one. Should i just say it was stolen, or send it back in broken?

  2. OverByter

    OverByter Resident Slide Rule Guru

    Just call them and tell them that your touch screen stopped working and see if they'll send you a replacement. Don't worry about going back to stock, the first thing that virgin does when you return the phone is flash a stock Image so that there is no customer info left on the phone and put it in a known state for troubleshooting. Good luck.
  3. buckhead

    buckhead Well-Known Member

    Wouldn't they question me when mine shows up with broken glass?

    It does still work, for now anyway.
  4. Rcarnes91

    Rcarnes91 Well-Known Member

    Just tell them it must have broke from shipping
  5. 58n65

    58n65 Member

    I bought a glass from Repair Universe for my daughter's LG Thrill. It was pretty easy to do. Here's a link to the Triumph glass:

    Motorola Triumph Touch Screen Digitizer Replacement

    You might can get it cheaper from and just do a video search on how to do it yourself.

  6. buckhead

    buckhead Well-Known Member

    Would the glass in that digitizer be of similar quality to Gorrilla Glass?
  7. lunatic59

    lunatic59 Moderati ergo sum Moderator

    and other suggestions about deliberately damaging a phone to claim a replacement is fraud and a felony. It's not good for you, your family or your karma, and crime is never a solution to a problem.

    I suggest taking the high road here, if it it might cost you a few sheckles. You'll at least be able to look in the mirror without seeing something you regret.

    Any further discussion of fraud will get this thread locked.
    OverByter, Tokens210 and scary alien like this.
  8. buckhead

    buckhead Well-Known Member

    I guess i should update this thread.

    Last week i called VM and told them it fell off my freezer onto the concrete basement floor and broke the glass. This IS exactly what happened.

    I was very suprised when they told me my phone was still under warranty. It's still less then a year old. They said it was covered, and sent me a new phone. Within 24 hours of that phonecall, i had my new Triumph at my doorstep.

    I'm not sure if it is a new or refurbished phone. It came in a white box wrapped in bubblewrap. Nothing more. Doesn't matter to me if it's new or not. Looks new. Can't thank VM enough. Although my insurance has now been canceled, i understand that part of it.
    lunatic59 likes this.

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