bt openzone problems

Discussion in 'Android Devices' started by CarsnGadgets, Jun 21, 2010.

  1. CarsnGadgets

    CarsnGadgets Well-Known Member
    163

    May 17, 2010
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    technical illustrator
    UK
    I'm having problems connecting to bt openzone,

    I'm using the same sim in my desire as I had in my old iPhone, which used to connect fine to bt openzone.

    When I'm in a bt openzone hotspot with WiFi on it sees it and connects, when I go to use the web it goes to a log in page, if I choose o2 it prompts me to enter my phone number, when I do and click ok, it says ' cannot complete login ' or something similar and returns to the box to enter your number.

    I've tried at 3 different hot spots.

    I can connect fine to cloud hotspots.

    Any ideas? O2 tech support are no help.
     

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  2. speedycolzalez

    speedycolzalez Well-Known Member
    78

  3. CarsnGadgets

    CarsnGadgets Well-Known Member
    163

    May 17, 2010
    1,067
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    technical illustrator
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    I was told in the o2 shop that the data bolt on included free access to the cloud and bt openzone hotspots...?
     
  4. Dazo

    Dazo Active Member
    16

    Jun 8, 2010
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    16
    I think it is something to do with the IMEI's of the phones. You need to de-register the Iphone with Cloud/BT so you can use your new phone.
     
  5. SUroot

    SUroot Well-Known Member
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    May 25, 2010
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Unfortunately not. What the guy above posted correct. We cant yet use openzone.
     
  6. CarsnGadgets

    CarsnGadgets Well-Known Member
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    May 17, 2010
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    so none of you can use your Desire on bt openzone hotspots at the moment either?
     
  7. SUroot

    SUroot Well-Known Member
    1,123

    May 25, 2010
    23,925
    5,304
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Same as you. There was a therad about it the other day. if you call O2, they may tell you that your wifi includes it, or they may tell you they dont know. depends who you get.

    Customer Service don't seem to hold a central knowledge base it seems.
     
  8. gav28uk

    gav28uk Active Member
    16

    May 19, 2010
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    The only way to use BT Openzone on the Desire is with a BT Openzone account, either via a subscription, or free if you have BT Broadband package that gives you access to BT Openzone.
     
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