After 3 months this phone crapped out. Called Verizon and they sent me a replacement, someone else's crapped out phone. Now the second phone crapped out so I called Verizon and yep, they wanted to send me another crapped out Revo. However, with calm head, i told them not acceptable and they agreed to send me the HTC rezound. While it would have been nice to have the option of a razor, i think Verizon did a reasonably good job of satisfying the customer. Had trouble free HTC in the past so hopefully the trend will continue.