Hi all - I made the switch from a BB Bold 9000 to the Captivate last Friday and so far I am in love!! There is just one issue that I would love to gloss over but it's important given that it is a phone so I'd like your input. There was one other thread on this that sounds kind of like what I'm experiencing but I just wanted to be sure before I go in and exchange it. When I am on a call, it is rather difficult for me to hear the person on the other end. I have the volume turned all the way up... but not only is that not that loud but they also sound muffled. If it were one or the other I might be able to deal, but I never had trouble hearing on my BlackBerry and I never had the volume turned all the way up. It's gotten to the point where I'm unknowingly pressing the phone against my ear really hard so I can hear better. Has anyone else noticed that callers sound muffled? Should I exchange it? Thanks!