As a follow up to my previous post, I believe this phone does not handle a "low signal" very well. I made several test calls from work & home with each phone (2 droid Inc's & 2 Samsung intensity's). Both Samsungs have much better call quality than the Inc's. I usually have a low signal from work & home, of course these are the places where I need the phone's the most. Without question the quality is less than good on these phones. I called Verizon and got the same "I haven't heard that yet" line. They offered to replace it but I don't believe that's going to make a difference. I'm going to keep them for now and hope there's an update of some sort that can fix this.