Support calls dropping -- think it's due to cheek hitting keypad

Discussion in 'Android Devices' started by BrianRoden, Nov 1, 2010.

  1. BrianRoden

    BrianRoden Member
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    My wife has a Captivate. She often holds it to her ear with her shoulder like you do a traditional phone (no easy feat with a flat rectangle). She keeps having issues with calls dropping, and we think it's that when she moves her head, the phone wakes up the keypad and then her cheek hits the "end call" button. Is there any way to make the keypad totally lock during a call, that simple movement won't reactiviate it?
     

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  2. Frisco

    Frisco =Luceat Lux Vestra=
    VIP Member
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    Welcome to Android Forums, Brian.

    I've moved your question into the Captivate support area for you.
     
  3. Infinite-t

    Infinite-t Well-Known Member
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    The phone has a proximity sensor on it that is supposed to "see" when the phone is up against your face and lock the keypad. Maybe the sensor isnt working right. You can test it. Lay the phone on your desk, make a call to say, your home phone (so someone is on the other end going, Hello? Hello?) and pass your hand over the top part of the screen within an inch or so and see if the screen shuts off. Then pull your hand away and see if it comes back on. try it a few times.

    If it isnt working right, maybe echange it. If it is working right, maybe she is moving it just right that it's "tricking" the sensor. In which case you my be best off using the headphones that came with it, or investing in a decent hands free unit.
     
    BrianRoden likes this.
  4. BrianRoden

    BrianRoden Member
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    Proximity sensor is working. But my wife insists she doesn't want a hands-free headset, and doesn't want to use the included earbuds/mic combo. But she's insisting I get her phone "fixed" and that posting for help here isn't good enough, I need to waste time on a voice-response system and talking to a low-level tech support person at AT&T who I know is going to tell me the same thing.
     
  5. Infinite-t

    Infinite-t Well-Known Member
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    Lol, I understand, good luck my friend.
     
  6. Jack45

    Jack45 Well-Known Member
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    >>> But she's insisting I get her phone "fixed" and that posting for help here isn't good enough...

    So much to say, so little room to say it in.
     
  7. sremick

    sremick Well-Known Member
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    Jun 18, 2010
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    IT Admin
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    I don't think it's the phone that's the problem here...
     
  8. BrianRoden

    BrianRoden Member
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    I was talking to my wife just a short time ago, and her Captivate dropped us 3 times in 5 minutes. She says it has also been hanging up on her even when she is not holding it to her ear with her shoulder.

    Maybe the End Call button should require a double-touch, like the power button on digital projectors (you know, so you don't turn them off automatically and then have to wait two minutes while they warm up again).

    Gonna call AT&T tech support when we both get home.
     
  9. Jack45

    Jack45 Well-Known Member
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    I was going to delicately ask whether your wife has chubby cheeks...a question I haven't had the opportunity to ask in my entire life. Before I did this I decided to experiment. I made a call and tried very hard to push my cheek against the phone to end the call. Couldn't do it.

    So, unless she is perpetually communicating in areas with lousy reception, exchange the phone.
     
  10. BrianRoden

    BrianRoden Member
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    I have a work-issued Captivate, and I'm thinking about using a MicroSD card to back up everything and swap handsets with her for a few days.
     

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