Support camera flash crashes phone

Discussion in 'Android Devices' started by FocusFreak, May 18, 2011.

  1. FocusFreak

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    May 3, 2011
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    If I try to take a pic with the flash activated, it takes it and immediately shuts the phone off. Only way to get it back on is by pulling the battery. This plus all the weak 3G/4G and WIFI signals with slow performance issues is about to make me take this POS back any day. I dont know if its Samsung, Google or Sprint, but someone REALLY F'd up what could have a been a great phone.
     

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  2. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    THAT sounds like a hardware issue. I would take it back immediately.
     
  3. V425

    V425 Well-Known Member
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    Mar 5, 2010
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    Its usually worth a shot to try a factory reset when you experience a major problem
     
  4. boteman

    boteman Well-Known Member
    16

    It almost sounds like the flash is pulling so much current that the battery is giving out. Try recharging the battery as full as you can get it, then retest.
     
  5. frankkduf

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    Feb 17, 2011
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    I HAVE THIS EXACT SAME ISSUE WITH MY NEXUS S !! AND I FOUND THE PROBLEM: THE BATTERY , I have bought a seidio battery and using it since monday, and always when the charge is under 50%, and i take a pic with flash on the phone shut down and not opening back til i remove the battery... I tried with the factory one and there is no issue! I contacted seidio and they told me to try a couple of cycle and check out if its still doing this!

    What I already tried:
    Try take pic with flash on with factory battery = working
    Try take pic with flash on with seidio battery at up to 80% charge = working
    Try take pic with flash on with seidio battery under 50% charge = shut down!
    Try take pic without flash on with seidio = working
    try take pic with flash on with seidio battery but plugged to the charger = working
    So definatly the 3rd party battery is the issue here and I hope it will solve after a couple of charging cycle! (Now charging my 4th cycle)
     
  6. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    Which Seidio battery?

    I just got the 1750mAh yesterday. It was at 50% when I put it on the charger. I will let mine get below 50% today and try taking a picture with flash and report back.
     
    frankkduf likes this.
  7. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    I just tested mine with the 1750mAh battery and it crashed too. The battery was at 29%.

    Just now swapped out the stock battery and I will test it at around the same charge level when it drains down that far.
     
  8. deadsmiley

    deadsmiley Active Member
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    May 14, 2011
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    Controls Engineer
    White House, TN
    O just took a picture with flash at 31% with the original battery and the phone did not crash.

    Damn, it sucks that I just bought this 1750 battery and I have this issue. I guess don't take pictures that require flash if I am using the Seidio battery. :mad:
     
  9. FocusFreak

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    May 3, 2011
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    Hmmm. I think signal strength might make a difference. I also have the Seidio 1750 battery and this was happening. when I had zero signal. Battery was at like 60 something % but I get home with 3 bars and my flash is working just fine, weird.
     
  10. frankkduf

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    Feb 17, 2011
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    tomorrow will be my 5th charging cycle.. hope its gonna be fix... anybody know when the battery get stable?
     
  11. FocusFreak

    18

    May 3, 2011
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    Ok, this is for sure a power issue. I went back to the same restaurant I still had this problem. Tonight I had the Seidio 1750 at only 33% charge and trying to take a pic with the flash crashed the phone. Then when in the car, I plugged in my charger (phone at 29%) and tried again, worked perfectly. I have no clue why it doesnt just disable the flash like most other phones. I REALLY have no clue how anything under 50% isnt enough battery to power the flash for a pic :rolleyes: Has anyone tried with the stock battery?
     
  12. boteman

    boteman Well-Known Member
    16

    If it failed in a weak signal area it likely was due to the radio pulling a lot of current when the cell site commanded the phone to transmit higher power, plus the current drain of the flash combined to drop the voltage below the usable level. Then at home (or wherever the signal was stronger) the radio was transmitting at lower power and the voltage drop was not severe enough when the flash fired to crash the phone.

    Clean the contacts on the battery, although as new as everything is that should not be a problem.
     
  13. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN

    Yeah, I tried this with my stock battery at 31% and it didn't crash the phone.

    Look at my previous post. :D

    http://androidforums.com/nexus-s-4g/337953-camera-flash-crashes-phone.html#post2712001
     
  14. frankkduf

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    and I tried it with the sotck one at 5% remaining and its all working great, with seidio I still have this issue after a week of 6 full cycle charging, tomorow if i see this again, i will throw it back to seidio for a full refund!!!
     
  15. frankkduf

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    Feb 17, 2011
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    any news with you guys on this? for me i just decided to return it to seidio cause it has not resolved..
     
  16. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    Nope, I have been using the stock battery. It's doing fine.

    I too will send back the Seidio battery.
     
  17. seidioseidio

    seidioseidio Well-Known Member
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    This shouldn't be happening! If you are experiencing any issues, please PM me your order information and I can help you get a replacement!
     
  18. frankkduf

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    who would take a chance to wait another 2 weeks to get a battery that would not work with the camera flash!?!
     
  19. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
  20. frankkduf

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    Feb 17, 2011
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    so , before i ship it back, nobody yet has this issue resolved by itselft after sometimes?
     
  21. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    I just parked the battery in the original box. Then I PM'd seidioseidio. They are shipping a new battery to me along with a return shipping label. In the mean time I am just using the stock battery. I should have the new one any day now. I will let you know.
     
  22. seidioseidio

    seidioseidio Well-Known Member
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    Dec 23, 2009
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    We have addressed this issue, so if you're having this issue, please PM me and I can make sure you get a replacement!
     
    deadsmiley likes this.
  23. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    I received my new battery today. I just took some flash photos at 31% battery and I have no issues.

    w00t!
     
  24. deadsmiley

    deadsmiley Active Member
    26

    May 14, 2011
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    Controls Engineer
    White House, TN
    22% battery and still snapping flash photos without a hitch. :D
     
  25. Steven58

    Steven58 Reformed PH
    VIP Member
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    Feb 19, 2010
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    Glad to hear the problem's solved. Still okay?
     
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