camera keeps taking screen shotsSupport


  1. finalfantasy7

    finalfantasy7 Well-Known Member

    since I got the new update to 2.4 yesterday, everyone I press the home button it will not go hone but take a screen shot?

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  2. mrqs

    mrqs Well-Known Member

    is your power button stuck half way? there's a shortcut to take a screenshot with power button + home

    also, it's 2.3.4
  3. Harry2

    Harry2 Well-Known Member

    Today I downloaded this OTA "HTC Application update" too.
    But my Home button has kept its standard function :)

    Harry
  4. alek_73

    alek_73 Well-Known Member

    I got the same issue, solved resetting the phone (removing the battery)
  5. finalfantasy7

    finalfantasy7 Well-Known Member

    yeh it fixed itself, didnt do anything, but fine
  6. MOTBOY

    MOTBOY Member

    Definitely an issue. I've had it happen twice now. Unknown reason the phone starts taking screenshots. I can fix it through pressing power and home but I have no idea why it is happening in the first place.

    Only started post the 2.4 upgrade.
  7. Tink-GB

    Tink-GB Well-Known Member


    I have spotted a similar issue sometimes, where some applications copy screenshots into your gallery without pressing anything. The FruitSlice game does it as I suddenly see screenshots showing up. WordswithFriends has also done it.

    Mind you, I would expect this to be listed in the permissions of the application, but who reads those anyway..?!

    And BTW, the last update we all got as previouly mentioned was 2.3.4
    When did you get 2.4 and does this say this in the About settings section on your phone?
  8. mrqs

    mrqs Well-Known Member

    he typoed; 2.4 isn't even ready yet, google will be releasing it in october or november afaik
  9. MOTBOY

    MOTBOY Member

    Yeah - sorry wrong version. I meant 2.3.4.

    Still getting the problem. It happens every day and I can fix it by holding home and power at the same time but prior to that i've already taken one or two screen shots.

    Have a) taking the battery out about 20 times and b) checked to ensure the power button is moving freely and the issue continues.

    This is clearly not a hardware fault and only started after the upgrade. Think HTC may have buggered something up. Next port of call is a call to their helpdesk. Will keep you posted.
  10. mrqs

    mrqs Well-Known Member

    i'd still say a hardware fault is more likely - just that the particular fault didn't cause anything to actually happen prior to the update (which added the quick-screenshot feature)
    if it was a software issue, more people would be experiencing the same thing
  11. element140

    element140 Guest

    I seem to be getting this problem too. Does anyone have any more information on it? I updated this afternoon.
  12. rowlarry

    rowlarry Active Member

    Just wanted to add that I am getting this intermittently too - can be cleared by pressing the power button to go to the lock screen and then back again, but frustrating nonetheless!
    I'm on 2.3.4 having debranded and run the latest RUU.
  13. peterc10

    peterc10 Well-Known Member

    With 2.3.4 a very useful feature is that if you press home and the power button you get a screen shot. It appears your power button may be sticking in some way, and that is cleared when you press it, only to return later. Do you use any sort of case that could cause that?

    I have also heard of people removing the back and fiddling a bit with the power button mechanism on the back - which is a simple button on a spring affair, to make sure that it fully returns after being pressed. May be that will help.
    rowlarry likes this.
  14. element140

    element140 Guest

    I have narrowed this down to being a hardware issue, which has been amplified since I updated. The power button has always given me issues, with the screen not sleeping, or coming on sometimes when pressed. Now with the screen shot feature, it just seems to show the power button issue more. If I press the button in a certain way, then the issue doesn't occur. Similarly, if I have a case on the phone, the issue doesn't occur. I am taking the phone into a 3 store tomorrow to try and get something sorted out, as I prefer to use the phone without a case.
  15. GeoffBot

    GeoffBot Well-Known Member

    Yes - this is causing a lot of issues for me. Is it the case, sorry? Has anyone had the issue fixed?
  16. finalfantasy7

    finalfantasy7 Well-Known Member

    when it happened to me , it was always the case, it kept the power Button slightly down
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